Microsoft
Cloud Solution Architect - Modern Work Converged Communications - CTJ - Secret
Microsoft, Washington, District of Columbia, us, 20022
Cloud Solution Architect - Modern Work Converged Communications - CTJ - SecretWe are looking to hire a Cloud Solution Architect - Modern Work Converged Communications to join Microsoft Federal.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel.
Help us empower Federal Government Agencies with the Best Collaboration and Phone tools in the market!
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
Required/Minimum Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
2+ years of experience in unified communications, telephony, customer support, customer success management and/or relevant technical discipline.
Other Requirements
The successful candidate must have an active U.S. Government Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Preferred Qualifications
4+ years experience working in a customer-facing role OR 4+ years experience working on technical projects.
Experience with solution architecture, design, implementation, and/or support of Cloud and/or Artificial Intelligence (AI) Fundamentals/Search indexing/M365 Apps/Graph API.
Certification in one or more of the following technologies: Azure & M365 fundamentals, Graph API, SharePoint Certifications.
Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.
Experience with cloud services, SaaS Solutions, distributed computing, such as standard practices, considerations, and benefits.
Experience with data engineering, MS Graph, OpenAI platform, deep learning and neural networks.
Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions can span across these solution areas to provide a holistic and end-to-end solution.
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year.
Microsoft will accept applications for the role until September 9, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Develop and maintain relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty.
Understand customer business needs and help them achieve their goals through the effective use of our converged communication solutions.
Drive adoption and expansion of converged communications solutions within assigned customer accounts.
Help customers accelerate the digital transformation of their business processes by mapping Microsoft and partner technologies to meet their needs.
Identify and document consumption best practices and customer references to further improve the success of customers.
Meet or exceed key performance indicators and targets.
Collaborate with cross-functional teams to ensure customer success and advocacy, including sales, support, product, and engineering.
As a consumption subject matter expert, you will lead technical presentations, demonstrations, and workshops, design architecture, highlight integrations, and guide production-ready pilots for Teams voice and related technologies, ensuring that customer requirements are met.
Monitor customer health and proactively address any issues that may arise.
Provide regular updates to management on customer status, progress, risks, and blockers.
Desire for understanding and learning of AI technologies.
#J-18808-Ljbffr
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel.
Help us empower Federal Government Agencies with the Best Collaboration and Phone tools in the market!
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
Required/Minimum Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
2+ years of experience in unified communications, telephony, customer support, customer success management and/or relevant technical discipline.
Other Requirements
The successful candidate must have an active U.S. Government Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Preferred Qualifications
4+ years experience working in a customer-facing role OR 4+ years experience working on technical projects.
Experience with solution architecture, design, implementation, and/or support of Cloud and/or Artificial Intelligence (AI) Fundamentals/Search indexing/M365 Apps/Graph API.
Certification in one or more of the following technologies: Azure & M365 fundamentals, Graph API, SharePoint Certifications.
Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.
Experience with cloud services, SaaS Solutions, distributed computing, such as standard practices, considerations, and benefits.
Experience with data engineering, MS Graph, OpenAI platform, deep learning and neural networks.
Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions can span across these solution areas to provide a holistic and end-to-end solution.
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year.
Microsoft will accept applications for the role until September 9, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Develop and maintain relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty.
Understand customer business needs and help them achieve their goals through the effective use of our converged communication solutions.
Drive adoption and expansion of converged communications solutions within assigned customer accounts.
Help customers accelerate the digital transformation of their business processes by mapping Microsoft and partner technologies to meet their needs.
Identify and document consumption best practices and customer references to further improve the success of customers.
Meet or exceed key performance indicators and targets.
Collaborate with cross-functional teams to ensure customer success and advocacy, including sales, support, product, and engineering.
As a consumption subject matter expert, you will lead technical presentations, demonstrations, and workshops, design architecture, highlight integrations, and guide production-ready pilots for Teams voice and related technologies, ensuring that customer requirements are met.
Monitor customer health and proactively address any issues that may arise.
Provide regular updates to management on customer status, progress, risks, and blockers.
Desire for understanding and learning of AI technologies.
#J-18808-Ljbffr