University of California - San Francisco Campus and Health
Lead, Unified Communications Services
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Lead, Unified Communications Services
IT Voice SystemsFull TimeJob SummaryRecognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.
The Lead, Unified Communications Services will positively impact UCSF's operations and culture by ensuring UCSF's IT Digital Workplace Unified Communications Services are integrated and effective in service of the University's mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF's vision while modeling UCSF's culture and values.The salary range for this position is $113,500 - $258,100 (Annual Rate).Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers.Required QualificationsBachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.7 to 10 plus years' experience working in one or more of the following fields: digital workplace communications, network services, information technology, or related field.Significant experience in unified communications engineering design, implementation, and maintenance for large organizations.Significant experience in Zoom Digital Workplace Services and integrations.Expert level of knowledge of practices and techniques of the voice, video and data field. In-depth understanding of network hardware platforms and working with network management systems.Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams.Preferred QualificationsExtensive level of experience in a leadership or management role, overseeing a team of technical professionals.Expert level of project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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IT Voice SystemsFull TimeJob SummaryRecognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.
The Lead, Unified Communications Services will positively impact UCSF's operations and culture by ensuring UCSF's IT Digital Workplace Unified Communications Services are integrated and effective in service of the University's mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF's vision while modeling UCSF's culture and values.The salary range for this position is $113,500 - $258,100 (Annual Rate).Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers.Required QualificationsBachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.7 to 10 plus years' experience working in one or more of the following fields: digital workplace communications, network services, information technology, or related field.Significant experience in unified communications engineering design, implementation, and maintenance for large organizations.Significant experience in Zoom Digital Workplace Services and integrations.Expert level of knowledge of practices and techniques of the voice, video and data field. In-depth understanding of network hardware platforms and working with network management systems.Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams.Preferred QualificationsExtensive level of experience in a leadership or management role, overseeing a team of technical professionals.Expert level of project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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