ServiceNow
Senior Manager, Partner Solutions - ServiceNow Partner Design Studio
ServiceNow, San Diego, California, United States, 92189
Senior Manager, Partner Solutions - ServiceNow Partner Design Studio
Full-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: RemoteAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.The ServiceNow Partner Design Studio is seeking a Senior Manager, Platform Architecture to lead our team of architects. We utilize human-centered, design thinking tools and mindset to achieve exponential results.As a Senior Manager, you will lead a team of architects in collaboration with partners and ServiceNow Alliance Managers, guiding stakeholders through the process of creating partner-branded offerings based on the ServiceNow platform and technology. The ideal candidate will have extensive experience in enterprise software, building solutions with technology partners, and leading strategic conversations based on industry, market, and horizontal positioning.Key Responsibilities:Lead and inspire a team of platform architects, driving the technical, design, and problem-solving guidance for market-making strategic partners.Engage with partner teams and key decision-makers to understand business imperatives and partner specializations.Serve as an evangelist for ServiceNow platform and technology capabilities, leading technology conversations with partners.Collaborate on Business Plan creation, working with partners to determine goals, strategy, and measurable objectives.Facilitate design workshops and work with partners to document user personas, uncover market needs, and partner with cross-functional teams to bring offerings to market.Develop a clear understanding of partners' solution offerings and markets addressed.Assess partners' capabilities and capacity, co-creating goals and strategies.Determine resource allocation towards partner efforts based on the level of integration and strategic nature of the partner.Define offerings, assist in project scoping, and determine capabilities needed to successfully create, operationalize, and deliver offerings.Identify gaps in partner capabilities and direct appropriate teams and resources to fill.Create handoff with Solution Development team for the build phase once solution goals are defined.Cultivate relationships and manage communications with ServiceNow field to promote solution offerings.Travel for partner, customer, and organizational activities up to 50%.Minimum Requirements:Advanced degree, certifications, continuing education in computer science, dev, sales, business management or similar.10+ years leadership experience in enterprise software, technical sales, pre-sales, or similar.Significant experience working with technology partners, either at a partner or OEM.Excellent understanding of architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation.Passionate about leading edge and emerging technologies towards the goal of developing innovative solutions.Superior verbal and written communication skills, facilitation skills, and impeccable communication habits.Experience and education that will help you stand out:PresalesSolution development on competitive platforms.ServiceNow platform development experience.ServiceNow certifications.Design Thinking certifications and/or demonstrable training.ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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Full-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: RemoteAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.The ServiceNow Partner Design Studio is seeking a Senior Manager, Platform Architecture to lead our team of architects. We utilize human-centered, design thinking tools and mindset to achieve exponential results.As a Senior Manager, you will lead a team of architects in collaboration with partners and ServiceNow Alliance Managers, guiding stakeholders through the process of creating partner-branded offerings based on the ServiceNow platform and technology. The ideal candidate will have extensive experience in enterprise software, building solutions with technology partners, and leading strategic conversations based on industry, market, and horizontal positioning.Key Responsibilities:Lead and inspire a team of platform architects, driving the technical, design, and problem-solving guidance for market-making strategic partners.Engage with partner teams and key decision-makers to understand business imperatives and partner specializations.Serve as an evangelist for ServiceNow platform and technology capabilities, leading technology conversations with partners.Collaborate on Business Plan creation, working with partners to determine goals, strategy, and measurable objectives.Facilitate design workshops and work with partners to document user personas, uncover market needs, and partner with cross-functional teams to bring offerings to market.Develop a clear understanding of partners' solution offerings and markets addressed.Assess partners' capabilities and capacity, co-creating goals and strategies.Determine resource allocation towards partner efforts based on the level of integration and strategic nature of the partner.Define offerings, assist in project scoping, and determine capabilities needed to successfully create, operationalize, and deliver offerings.Identify gaps in partner capabilities and direct appropriate teams and resources to fill.Create handoff with Solution Development team for the build phase once solution goals are defined.Cultivate relationships and manage communications with ServiceNow field to promote solution offerings.Travel for partner, customer, and organizational activities up to 50%.Minimum Requirements:Advanced degree, certifications, continuing education in computer science, dev, sales, business management or similar.10+ years leadership experience in enterprise software, technical sales, pre-sales, or similar.Significant experience working with technology partners, either at a partner or OEM.Excellent understanding of architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation.Passionate about leading edge and emerging technologies towards the goal of developing innovative solutions.Superior verbal and written communication skills, facilitation skills, and impeccable communication habits.Experience and education that will help you stand out:PresalesSolution development on competitive platforms.ServiceNow platform development experience.ServiceNow certifications.Design Thinking certifications and/or demonstrable training.ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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