Lumen
Senior Program Manager - Communications
Lumen, Providence, Rhode Island, us, 02912
Lumen Senior Program Manager - Communications Providence, Rhode Island Apply Now
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.The RoleThe Strategy and Change Management team within Business Operations is pivotal in ensuring operational readiness for project intake requests. This encompasses a comprehensive suite of services including written communications, SharePoint design, training, and change management. This Sr Program Manager role will support our strategy for our new Custom Networks Organization while driving collaboration with other segments of the Enterprise Operations space.The Main ResponsibilitiesCraft clear, compelling, and engaging written communications content with emphasis on accuracy for various executives, including emails, alerts, newsletters etc.Plan, manage and execute a communications plan and provide solutions for strategic initiatives and change management activities.Lead SharePoint strategy and design, fostering automation and digital workspace efficiency.Establish and grow collaborative relationships across the Enterprise Operations organization and with key stakeholders and partners.Prioritize project intake effectively, ensuring that critical operations are addressed promptly.Conduct thorough needs analysis to understand and address the requirements for communication, change, and training.What We Look For in a CandidateWe are seeking a passionate and innovative written communication specialist with a proven track record of success. The ideal candidate is an action-oriented, strategic, and creative thinker with a detailed focus on the implementation and ongoing execution of programs in the field.Must be self-directed, results-oriented, and able to handle multiple projects in a fast paced, continually changing environment as a shared service.Microsoft Office Suite: Proficiency in using Office tools, especially for SharePoint site development.Compliance and Documentation: Ensuring all operations are compliant with relevant standards and well-documented.Performance consulting experience identifying business needs, determining their causes, and developing strategies to address them through communication or automation.Interpersonal Skills: To maintain positive relationships with internal and external stakeholders.Additional considerations:Educational Background: A bachelor’s degree in communications, human resources, or related experience.3 years’ experience with Communication Skills: Written and Verbal Communication including Executive Communication and ghost writing.Experience creating Executive Newsletters, emails and BAU communications across the organization.Ability to actively listen and effectively convey information including up to executives.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$63980 - $85300
in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$67340 - $89780
in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$70710 - $94270
in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$74070 - $98760
in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.The RoleThe Strategy and Change Management team within Business Operations is pivotal in ensuring operational readiness for project intake requests. This encompasses a comprehensive suite of services including written communications, SharePoint design, training, and change management. This Sr Program Manager role will support our strategy for our new Custom Networks Organization while driving collaboration with other segments of the Enterprise Operations space.The Main ResponsibilitiesCraft clear, compelling, and engaging written communications content with emphasis on accuracy for various executives, including emails, alerts, newsletters etc.Plan, manage and execute a communications plan and provide solutions for strategic initiatives and change management activities.Lead SharePoint strategy and design, fostering automation and digital workspace efficiency.Establish and grow collaborative relationships across the Enterprise Operations organization and with key stakeholders and partners.Prioritize project intake effectively, ensuring that critical operations are addressed promptly.Conduct thorough needs analysis to understand and address the requirements for communication, change, and training.What We Look For in a CandidateWe are seeking a passionate and innovative written communication specialist with a proven track record of success. The ideal candidate is an action-oriented, strategic, and creative thinker with a detailed focus on the implementation and ongoing execution of programs in the field.Must be self-directed, results-oriented, and able to handle multiple projects in a fast paced, continually changing environment as a shared service.Microsoft Office Suite: Proficiency in using Office tools, especially for SharePoint site development.Compliance and Documentation: Ensuring all operations are compliant with relevant standards and well-documented.Performance consulting experience identifying business needs, determining their causes, and developing strategies to address them through communication or automation.Interpersonal Skills: To maintain positive relationships with internal and external stakeholders.Additional considerations:Educational Background: A bachelor’s degree in communications, human resources, or related experience.3 years’ experience with Communication Skills: Written and Verbal Communication including Executive Communication and ghost writing.Experience creating Executive Newsletters, emails and BAU communications across the organization.Ability to actively listen and effectively convey information including up to executives.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$63980 - $85300
in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$67340 - $89780
in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$70710 - $94270
in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$74070 - $98760
in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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