T-Mobile
Senior PR Communications Manager, Business Continuity
T-Mobile, Bellevue, Washington, us, 98009
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!Job Overview
We're looking for a Senior Communications Manager to lead public and media relations for T-Mobile's business continuity programs including disaster preparation and response, severe weather events and network. The right candidate is a proactive PR and issues professional who can develop creative campaigns, write strategic narratives, mitigate and manage issues, respond to incidents and build relationships with media - all to tell the company's story around emergency management, disaster response and recovery, and network continuity.
The Senior Communications Manager will lead cross-functional external storytelling and communications working with our network, emergency management, community support, public service agency and enterprise business continuity teams (maybe even deploy during major weather events). Responsibilities include developing and executing rock-solid PR proactive and reactive plans, setting media strategies and landing coverage, identifying storytelling and creative campaign opportunities leveraging different channels and delivering measurable results. The candidate should be an effective collaborator, partner-driven to build relationships and able to connect dots delivering high-quality work.
Additionally, the role involves anticipating, mitigating and responding to issues, driving research, making aligned recommendations and executing plans. The candidate needs to be nimble, able pivot on a dime and willing to jump in where needed. They're also OK answering your phone in the middle of the night (you know why it's important) and are unphased when your to-do list changes.
** This is a hybrid role (3 days/week in the office) with some travel as needed ** Job Responsibilities:
Develop and implement year-round proactive, evergreen and reactive communication planning, strategy and tactics across multiple lines of business in alignment with company priorities.Collaborate with communications, Enterprise Business Continuity, Consumer Group, Emergency Management/Network and T-Mobile for Government to align on priorities, craft communication strategies and implement plans to secure earned media coverage.Coordinate with social media, marketing, internal comms, technology and other teams.Update and maintain communications playbooks for business continuity, weather, network and other topics.Constantly generate fresh ideas to build stories (written and visual) that generate positive perceptions towards T-Mobile with campaigns, messaging, press releases, owned content, fact sheets, op-eds, talking points, leave behinds, social, b-roll, videos, photos and more.Leverage a broad range of communication channels - earned, owned, social, paid and others.Proactively identify and leverage trends and newsjack what's coming; modify narratives as needed.Develop and maintain regional and national media relationships and with various segment audiences.Proactively communicate T-Mobile news and trends to secure media coverage in national, regional/local, wireless and other segments.Pitch and land coverage.Possibly deploy during larger weather events.Educate and advise internal partners on communications strategy and tactics.Gather insights and objectives to make recommendations, facilitate decisions and ensure alignment.Proactively advance and protect T-Mobile's reputation by identifying and addressing potential issues.Lead issues management, advance planning and scenario mapping to prepare response strategies and materials for potential issues.Manage crisis communication, including monitoring, strategizing responses and conducting post-event analysis, using trend-spotting and data to preemptively address issues.Make recommendations for issues (short and long term) that put T-Mobile in the best light aligning to both business and communication priorities. Partner across teams, take input and push back where needed.Jump in on other topics and projects when the team needs you.Disasters and severe weather don't always happen between 9-5... must be flexible, including some weekends, when needed.Implement new tools and best practices to improve processes.Set and achieve goals, track KPIs and manage budgets.Be flexible to take on additional projects as needed and participate in an on-call rotation for after-hours issues.Participate in team operations including the media relations inbox, coverage flagging, issues and project tracking, and regular reporting and business reviews.Qualifications:
Bachelor's Degree and 10+ years of experience in communications, social, leading and implementing proactive and reactive/issues communications and external communications strategy, all at a PR/marketing agency or fast-paced corporate comms/PR teamStrong media relationships and experienceUnderstanding of consumer technology and wireless technologies (or a very fast learner!)Disaster response, weather, network or business continuity experience a plusDemonstrated strong organizational skillsStrong communication skills, both verbal and written with a knack for storytellingStrong understanding of social media's impact on media relationsAbility to synthesize complex issuesAbility to work on-call and off normal hours when needed and on rotating scheduleAbility to be in office as currently required for a minimum of three days a week during normal business hours, with flexibility as neededPersonal Characteristics:
Thrive in a fast-paced culture of change and innovation; be able to think on your feet and shift on a dimeAbility to work independently but knows when to bring relevant and timely updates to the forefront at the right timeA roll-up-your-sleeves attitude with a bias towards action; a self-starter who takes initiative rather than waiting for direction; general ass-kickerDives in deep, sometimes without all the answers, to ask questions, get information and make recommendationsReady and willing to adapt to the possibility of uncertainty, new territory and change every day. Be ok (and embrace) when the day you planned gets turned upside downPositive interpersonal and communication skills, critical thinking, upbeat attitude, high integrity, persistence and personal initiative all are requiredReady and willing to adapt to the possibility of uncertainty, new territory and change every dayWillingness and excitement to listen, learn and take on other duties as assignedCalm under pressure; ability to make tough situations less stressful* At least 18 years of age* Legally authorized to work in the United States
Travel :Travel Required (Yes/No):Yes
DOT Regulated :DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):No
Base Pay Range: $88,900 - $160,400 Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com
.Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
We're looking for a Senior Communications Manager to lead public and media relations for T-Mobile's business continuity programs including disaster preparation and response, severe weather events and network. The right candidate is a proactive PR and issues professional who can develop creative campaigns, write strategic narratives, mitigate and manage issues, respond to incidents and build relationships with media - all to tell the company's story around emergency management, disaster response and recovery, and network continuity.
The Senior Communications Manager will lead cross-functional external storytelling and communications working with our network, emergency management, community support, public service agency and enterprise business continuity teams (maybe even deploy during major weather events). Responsibilities include developing and executing rock-solid PR proactive and reactive plans, setting media strategies and landing coverage, identifying storytelling and creative campaign opportunities leveraging different channels and delivering measurable results. The candidate should be an effective collaborator, partner-driven to build relationships and able to connect dots delivering high-quality work.
Additionally, the role involves anticipating, mitigating and responding to issues, driving research, making aligned recommendations and executing plans. The candidate needs to be nimble, able pivot on a dime and willing to jump in where needed. They're also OK answering your phone in the middle of the night (you know why it's important) and are unphased when your to-do list changes.
** This is a hybrid role (3 days/week in the office) with some travel as needed ** Job Responsibilities:
Develop and implement year-round proactive, evergreen and reactive communication planning, strategy and tactics across multiple lines of business in alignment with company priorities.Collaborate with communications, Enterprise Business Continuity, Consumer Group, Emergency Management/Network and T-Mobile for Government to align on priorities, craft communication strategies and implement plans to secure earned media coverage.Coordinate with social media, marketing, internal comms, technology and other teams.Update and maintain communications playbooks for business continuity, weather, network and other topics.Constantly generate fresh ideas to build stories (written and visual) that generate positive perceptions towards T-Mobile with campaigns, messaging, press releases, owned content, fact sheets, op-eds, talking points, leave behinds, social, b-roll, videos, photos and more.Leverage a broad range of communication channels - earned, owned, social, paid and others.Proactively identify and leverage trends and newsjack what's coming; modify narratives as needed.Develop and maintain regional and national media relationships and with various segment audiences.Proactively communicate T-Mobile news and trends to secure media coverage in national, regional/local, wireless and other segments.Pitch and land coverage.Possibly deploy during larger weather events.Educate and advise internal partners on communications strategy and tactics.Gather insights and objectives to make recommendations, facilitate decisions and ensure alignment.Proactively advance and protect T-Mobile's reputation by identifying and addressing potential issues.Lead issues management, advance planning and scenario mapping to prepare response strategies and materials for potential issues.Manage crisis communication, including monitoring, strategizing responses and conducting post-event analysis, using trend-spotting and data to preemptively address issues.Make recommendations for issues (short and long term) that put T-Mobile in the best light aligning to both business and communication priorities. Partner across teams, take input and push back where needed.Jump in on other topics and projects when the team needs you.Disasters and severe weather don't always happen between 9-5... must be flexible, including some weekends, when needed.Implement new tools and best practices to improve processes.Set and achieve goals, track KPIs and manage budgets.Be flexible to take on additional projects as needed and participate in an on-call rotation for after-hours issues.Participate in team operations including the media relations inbox, coverage flagging, issues and project tracking, and regular reporting and business reviews.Qualifications:
Bachelor's Degree and 10+ years of experience in communications, social, leading and implementing proactive and reactive/issues communications and external communications strategy, all at a PR/marketing agency or fast-paced corporate comms/PR teamStrong media relationships and experienceUnderstanding of consumer technology and wireless technologies (or a very fast learner!)Disaster response, weather, network or business continuity experience a plusDemonstrated strong organizational skillsStrong communication skills, both verbal and written with a knack for storytellingStrong understanding of social media's impact on media relationsAbility to synthesize complex issuesAbility to work on-call and off normal hours when needed and on rotating scheduleAbility to be in office as currently required for a minimum of three days a week during normal business hours, with flexibility as neededPersonal Characteristics:
Thrive in a fast-paced culture of change and innovation; be able to think on your feet and shift on a dimeAbility to work independently but knows when to bring relevant and timely updates to the forefront at the right timeA roll-up-your-sleeves attitude with a bias towards action; a self-starter who takes initiative rather than waiting for direction; general ass-kickerDives in deep, sometimes without all the answers, to ask questions, get information and make recommendationsReady and willing to adapt to the possibility of uncertainty, new territory and change every day. Be ok (and embrace) when the day you planned gets turned upside downPositive interpersonal and communication skills, critical thinking, upbeat attitude, high integrity, persistence and personal initiative all are requiredReady and willing to adapt to the possibility of uncertainty, new territory and change every dayWillingness and excitement to listen, learn and take on other duties as assignedCalm under pressure; ability to make tough situations less stressful* At least 18 years of age* Legally authorized to work in the United States
Travel :Travel Required (Yes/No):Yes
DOT Regulated :DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):No
Base Pay Range: $88,900 - $160,400 Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com
.Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.