Kirby Smith
Technical Communications Coordinator
Kirby Smith, Dallas, Texas, United States, 75215
Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Technical Communications Coordinator Benefits
Above average industry pay
Comprehensive benefits package (including medical/dental/vision)
401K plan with company match
Generous PTO Package/Paid Holidays
Short/Long Term Disability
Growth opportunities
Paid Training
Family owned and operated
Health and wellness
Technical Communications Coordinator Position Purpose
Responsible for providing expert technical support to technicians and staff and some technical information to customers. This role involves developing and delivering technical training programs, troubleshooting complex equipment issues, and serving as the liaison between the dealership and the equipment manufacturer. The Technical Communicator ensures that all service staff have the necessary technical knowledge to maintain and repair heavy equipment efficiently and effectively.
Technical Communications Coordinator Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Plan, One Goal
Provide advanced technical assistance for new, used, rental fleet, and customer-owned equipment to technicians regarding heavy equipment diagnostics, maintenance, and repair
Serve as the primary contact for resolving complex technical issues that arise in the field or shop
Maintain up-to-date knowledge of all equipment models and technologies sold by the dealership
Perform root cause failure analysis when needed
Assist warrant administration with technical information and merit of claims
Monitor and assess the level of technical proficiency of dealership technicians and staff
Provide feedback to technicians and/or service supervision to help improve technician proficiency
Help educate to enhance the technical proficiency of the service team
Act as a liaison between the dealership and equipment manufacturers to ensure accurate and timely communication of technical information
Assist in preparing and disseminating technical bulletins, service manuals, and other technical documents
Support field technicians by providing over-the-phone and on-site technical guidance when necessary
Assist in diagnosing and resolving technical issues in the field to minimize equipment downtime for customers
Maintain detailed records of technical issues, solutions provided, and training guidance conducted. These records will show where technicians' deficiencies are
Document and report recurring issues to manufacturers to assist in product improvement.
Performs other job-related duties as assigned
Consistent and reliable on-site attendance
Technical Communications Coordinator Minimum Qualifications
High School Diploma or Equivalent
Five (5) years of experience in heavy equipment maintenance, repair, or technical support, with at least 2 years in a training or technical communicator role
Strong technical knowledge of heavy equipment systems and components
Proficient in interpreting technical data, operational maintenance, instructions, and parts and service procedural manuals
Excellent communication and interpersonal skills
Proficient in technical documentation and reporting
Ability to read and follow electrical and hydraulic schematics
Strong problem-solving, troubleshooting abilities and attention to detail
Strong understanding of the importance of safety, with continuous attention to safety of self and others
Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
Ability to travel to various sites, including field locations
Ability to work in a fast-paced environment and adapt to changing priorities
Technical Communications Coordinator
Physical Requirements
Lifting or carrying up to 25 pounds without assistance
The ability to drive locally and to sit for long periods
This is considered a Safety-Sensitive position.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Technical Communications Coordinator Benefits
Above average industry pay
Comprehensive benefits package (including medical/dental/vision)
401K plan with company match
Generous PTO Package/Paid Holidays
Short/Long Term Disability
Growth opportunities
Paid Training
Family owned and operated
Health and wellness
Technical Communications Coordinator Position Purpose
Responsible for providing expert technical support to technicians and staff and some technical information to customers. This role involves developing and delivering technical training programs, troubleshooting complex equipment issues, and serving as the liaison between the dealership and the equipment manufacturer. The Technical Communicator ensures that all service staff have the necessary technical knowledge to maintain and repair heavy equipment efficiently and effectively.
Technical Communications Coordinator Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Plan, One Goal
Provide advanced technical assistance for new, used, rental fleet, and customer-owned equipment to technicians regarding heavy equipment diagnostics, maintenance, and repair
Serve as the primary contact for resolving complex technical issues that arise in the field or shop
Maintain up-to-date knowledge of all equipment models and technologies sold by the dealership
Perform root cause failure analysis when needed
Assist warrant administration with technical information and merit of claims
Monitor and assess the level of technical proficiency of dealership technicians and staff
Provide feedback to technicians and/or service supervision to help improve technician proficiency
Help educate to enhance the technical proficiency of the service team
Act as a liaison between the dealership and equipment manufacturers to ensure accurate and timely communication of technical information
Assist in preparing and disseminating technical bulletins, service manuals, and other technical documents
Support field technicians by providing over-the-phone and on-site technical guidance when necessary
Assist in diagnosing and resolving technical issues in the field to minimize equipment downtime for customers
Maintain detailed records of technical issues, solutions provided, and training guidance conducted. These records will show where technicians' deficiencies are
Document and report recurring issues to manufacturers to assist in product improvement.
Performs other job-related duties as assigned
Consistent and reliable on-site attendance
Technical Communications Coordinator Minimum Qualifications
High School Diploma or Equivalent
Five (5) years of experience in heavy equipment maintenance, repair, or technical support, with at least 2 years in a training or technical communicator role
Strong technical knowledge of heavy equipment systems and components
Proficient in interpreting technical data, operational maintenance, instructions, and parts and service procedural manuals
Excellent communication and interpersonal skills
Proficient in technical documentation and reporting
Ability to read and follow electrical and hydraulic schematics
Strong problem-solving, troubleshooting abilities and attention to detail
Strong understanding of the importance of safety, with continuous attention to safety of self and others
Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
Ability to travel to various sites, including field locations
Ability to work in a fast-paced environment and adapt to changing priorities
Technical Communications Coordinator
Physical Requirements
Lifting or carrying up to 25 pounds without assistance
The ability to drive locally and to sit for long periods
This is considered a Safety-Sensitive position.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr