Pearson
Senior Conversational Experience Designer
Pearson, Dover, Delaware, United States, 19904
Pearson Senior Conversational Experience DesignerLocation:
US, Remote
Workplace Type: Remote
Job: PRODUCT MANAGEMENT
Schedule: FULL_TIME
About the Role
We are looking for a Senior Conversational Experience Designer with a strong background in conversational design and AI-driven chat experiences using LLMs. You will be responsible for crafting intuitive and engaging conversational interfaces across our digital platforms in higher education. Your expertise in conversational design will play a pivotal role in the creation of industry-leading learning experiences.
At Pearson you will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways. Content Strategists at Pearson are embedded within product teams that are deeply collaborative, and each member is directly responsible for the team’s success.
Key Accountabilities
Create conversational flows and dialog patterns that reflect our brand voice and tone.
Translate business requirements into natural language flows backed by UX research and good design practices.
Define the content strategy for implementing the latest AI capabilities for personalization through conversational interfaces.
Collaborate closely with product designers, UX researchers, product managers, and engineers to create industry-leading experiences that address real customer challenges.
Facilitate feedback loops through user research and analysis of usage metrics.
Integrate the latest AI capabilities to enhance personalization and ensure conversational accuracy, naturalness, and responsiveness.
Audit, analyze, structure and create content that improves the accessibility, inclusion, readability and effectiveness of our digital platforms.
Continuously monitor and analyze user feedback and behavioral data to iterate and improve conversational experiences.
Invite and conduct content and design critiques and reviews (pre-launch and post-launch).
Build strong relationships within Design as well as cross departmentally to foster positive culture and collaboration.
Job Qualifications
In-depth knowledge of conversation AI platforms, natural language processing, and chatbot frameworks.
5+ years’ as a UX conversation designer with an online portfolio of high-impact, relevant work samples that showcase process and storytelling capabilities.
Bachelor's or master's degree in linguistics, English, information sciences, psychology, human factors, Human-Computer Interaction or design related field.
Understand the constraints and capabilities of Natural Language Processing and Large Language Models (LLMs).
Passionate and knowledgeable about conversation design, intent development, interaction design and information architecture.
Demonstrate artistry and excellence in communicating strategically; knows how to simplify complex ideas so that others can quickly comprehend them.
Designing conversational experiences (Chat, AI, voice, or SMS) in an agile environment.
ChatGPT prompt engineering.
Facilitating user-centered design methodologies.
Agile and Lean UX.
Strong business acumen and experience working in an agile environment.
Excellent communication, self-management, organizational, and presentation skills.
Experience of digital educational content (desirable).
Compensation
at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:
The minimum full-time salary range is between
$120k- $150k.
This position is eligible to participate in an annual incentive program.
Pearson
Pearson is a design-centric product company whose mission is to have a direct relationship with millions of lifelong learners. As the world’s learning company with more than 20,000 employees operating in 70 countries, we provide content, assessment, and digital services to learners, educational institutions, employers, governments, and other partners globally. We are committed to helping equip learners with the skills they need to enhance their world of opportunities. We believe that wherever learning flourishes so do people.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
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US, Remote
Workplace Type: Remote
Job: PRODUCT MANAGEMENT
Schedule: FULL_TIME
About the Role
We are looking for a Senior Conversational Experience Designer with a strong background in conversational design and AI-driven chat experiences using LLMs. You will be responsible for crafting intuitive and engaging conversational interfaces across our digital platforms in higher education. Your expertise in conversational design will play a pivotal role in the creation of industry-leading learning experiences.
At Pearson you will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways. Content Strategists at Pearson are embedded within product teams that are deeply collaborative, and each member is directly responsible for the team’s success.
Key Accountabilities
Create conversational flows and dialog patterns that reflect our brand voice and tone.
Translate business requirements into natural language flows backed by UX research and good design practices.
Define the content strategy for implementing the latest AI capabilities for personalization through conversational interfaces.
Collaborate closely with product designers, UX researchers, product managers, and engineers to create industry-leading experiences that address real customer challenges.
Facilitate feedback loops through user research and analysis of usage metrics.
Integrate the latest AI capabilities to enhance personalization and ensure conversational accuracy, naturalness, and responsiveness.
Audit, analyze, structure and create content that improves the accessibility, inclusion, readability and effectiveness of our digital platforms.
Continuously monitor and analyze user feedback and behavioral data to iterate and improve conversational experiences.
Invite and conduct content and design critiques and reviews (pre-launch and post-launch).
Build strong relationships within Design as well as cross departmentally to foster positive culture and collaboration.
Job Qualifications
In-depth knowledge of conversation AI platforms, natural language processing, and chatbot frameworks.
5+ years’ as a UX conversation designer with an online portfolio of high-impact, relevant work samples that showcase process and storytelling capabilities.
Bachelor's or master's degree in linguistics, English, information sciences, psychology, human factors, Human-Computer Interaction or design related field.
Understand the constraints and capabilities of Natural Language Processing and Large Language Models (LLMs).
Passionate and knowledgeable about conversation design, intent development, interaction design and information architecture.
Demonstrate artistry and excellence in communicating strategically; knows how to simplify complex ideas so that others can quickly comprehend them.
Designing conversational experiences (Chat, AI, voice, or SMS) in an agile environment.
ChatGPT prompt engineering.
Facilitating user-centered design methodologies.
Agile and Lean UX.
Strong business acumen and experience working in an agile environment.
Excellent communication, self-management, organizational, and presentation skills.
Experience of digital educational content (desirable).
Compensation
at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:
The minimum full-time salary range is between
$120k- $150k.
This position is eligible to participate in an annual incentive program.
Pearson
Pearson is a design-centric product company whose mission is to have a direct relationship with millions of lifelong learners. As the world’s learning company with more than 20,000 employees operating in 70 countries, we provide content, assessment, and digital services to learners, educational institutions, employers, governments, and other partners globally. We are committed to helping equip learners with the skills they need to enhance their world of opportunities. We believe that wherever learning flourishes so do people.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
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