Senior Content Designer

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! T-Mobile is changing the way people buy wireless by offering a more customer-focused and simplified experience. We are a customer-obsessed company, and we are also evolving into a data-driven mobile technology business. At T-Mobile, we pride ourselves on being the Un-Carrier, industry disruptors obsessed with solving our customer's pain points. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Job Overview We are looking for a Senior Content Designer for Product Experience Design & Innovation. In this role, you will tap into your passion for storytelling and communicate to our customers throughout the product lifecycle. You will own the development and execution of program and product content strategy to support high-visibility initiatives and will be responsible for articulating how the strategy will improve our customer experience. Key to the role is constant optimization of the content strategy across multiple channels. You will deliver a strong pipeline of high-value, relevant and engaging content that strengthens and elevates T-Mobile's profile across customer segments. As a Senior Content Designer, you seek out and rely on user behavior research, usability studies, and competitive gap analysis, to create content that incites action. The successful candidate excels in a fast paced, agile environment and has an overwhelming bias for action. This role collaborates on planning and execution with designers, product, and others across Marketing teams. As an integral part of our storytelling process, you'll work on a wide range of tasks, from strategizing new content and bringing it to life, to writing UX microcopy and ensuring consistent tone and voice across all our platforms. Most importantly, you'll simplify industry jargon and replace it with modern language that instills confidence with customers. Please include your portfolio with your application. Your portfolio should show examples of content design and strategies, as well as your final content solutions. Job Responsibilities: Work closely with UX, Product, and Marketing cross-functional team members to ensure seamless user experiences that reflect brand, values, tone, and the customer. Write UX copy for mid-to-high complexity projects, communicate complex product features and benefits in clear language to help customers understand and use T-Mobile's products and services. Be a champion for the customer and work to find the happy medium between business goals and customer needs. Participate in user experience research and use both qualitative and quantitative insights and business analytics to drive insights and feedback to iterate and improve content and create solutions. Guides the development and optimization of content to achieve specific goals and address customer needs. Identify and champion the most efficient content workflows possible. Organize existing content, create guidelines for future content, and ensure that all content aligns across channels. Audit content to identify strengths and weaknesses in order to optimize content strategy and performance. Work Experience & Education: Bachelor's degree in English, Communications, Journalism, Psychology or related field 5-7 years of experience in an agency or corporate environment, with formal copy training and a strong portfolio Experience collabor