Boston Consulting Group
Senior Manager, Global UX Design Expert
Boston Consulting Group, Wayland, Massachusetts, us, 01778
As a Senior Manager at BCG's Global IT UX Center of Expertise (CoE), you will lead the creation and testing of service design blueprints, research, and analysis of employee needs and sentiment. We are looking for a highly creative and experienced Service Designer to join our dynamic cross-functional team. Key Responsibilities:
Develop service design blueprints and guidelines for consistency across services. Utilize user journey mapping, needs and sentiment analysis, and other tools to understand and define end-to-end UX. Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points. Analyze user feedback and usage data to inform design decisions. Collaborate across teams and engage with senior leadership to showcase UX work and contribute to strategic initiatives. Gather feedback to refine and improve service designs and stay updated with the latest design trends, tools, and technologies.
Skills:
Expertise in user journey mapping, needs and sentiment analysis, and other service design tools. Strong understanding of user-centered design principles and methodologies. Strong communication and presentation skills, with the ability to collaborate effectively with cross-functional teams. Qualifications:
Bachelor's degree in Product Design, Service Design, or equivalent experience. Master's degree preferred. Experience:
Minimum of 7 years of commercial experience in service design or UX design, preferably in a large, global enterprise. Proven experience in research and analysis to create actionable insights and practical knowledge of iterative design methods and processes. You'll work with: BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
Develop service design blueprints and guidelines for consistency across services. Utilize user journey mapping, needs and sentiment analysis, and other tools to understand and define end-to-end UX. Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points. Analyze user feedback and usage data to inform design decisions. Collaborate across teams and engage with senior leadership to showcase UX work and contribute to strategic initiatives. Gather feedback to refine and improve service designs and stay updated with the latest design trends, tools, and technologies.
Skills:
Expertise in user journey mapping, needs and sentiment analysis, and other service design tools. Strong understanding of user-centered design principles and methodologies. Strong communication and presentation skills, with the ability to collaborate effectively with cross-functional teams. Qualifications:
Bachelor's degree in Product Design, Service Design, or equivalent experience. Master's degree preferred. Experience:
Minimum of 7 years of commercial experience in service design or UX design, preferably in a large, global enterprise. Proven experience in research and analysis to create actionable insights and practical knowledge of iterative design methods and processes. You'll work with: BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.