KOP Solutions, Inc
Client Support / Communications
KOP Solutions, Inc, Phila, Pennsylvania, United States, 19117
We are is searching for a talented individual to fill the entry-level Client Support role in our branch office as part of our Client Support team. Through extensive hands-on training, personal mentorship, and professional growth opportunities, we develop our entry-level Client Support and Sales Associates through our account management training program.
Once trained thoroughly as a Client Support Associate, you will have the opportunity to oversee new account managers and you will coach and lead a team of customer service and sales representatives to achieve sales goals and maintain our exceptional customer service standards. Those objectives are met by conducting team meetings and one-on-one coaching sessions. While working with your team, you will also evaluate and determine if delegation for the Account Managers is acceptable based on their learning abilities. By utilizing underwriting guidelines, you are empowered to make the appropriate decision as to which tasks the team can take on at their level.
What you'll get out of this opportunity:
Learn strategic business development, client support, and sales tactics through our daily meetings and how to effectively manage an accountEffectively present the value of our clients' renowned products and services to prospective clients.Partner with your Client Support Manager on how to create customized plans to support sales cycles and drive urgency for our clients' productsExecute skilled collection of business intelligence on companies, leads, and qualified potential customers.Develop, execute, achieve, and maintain sales initiatives/goals based on senior management feedback, territory performance, and organizational goalsCollaborate with the operations team and customers to evaluate account performance, identify refinements and improvements and implement solutionsTrack and report to senior management on a frequent basis the status of all leads, proposals, pipeline performance, and negotiationsWhat you'll need:
A Bachelor's degree (all majors welcome) is preferred, hands-on experience will also be consideredThe ability to thrive in a competitive environment alongside our other Account ManagersRelevant work or internship experience in business development, sales or account managementUnmatched ability to establish credibility with senior-level executivesAdvanced computer and internet search skills is an asset within our firmVarsity-level communication, writing, problem-solving, and time management skills
Why you'll want it:
Our firm offers a clear career path for advancement highlighting a unique training curriculum specifically designed to foster a long-term career in our field. All team members enjoy competitive compensation, regular bonus opportunities, paid travel opportunities, and positive company culture.
Once trained thoroughly as a Client Support Associate, you will have the opportunity to oversee new account managers and you will coach and lead a team of customer service and sales representatives to achieve sales goals and maintain our exceptional customer service standards. Those objectives are met by conducting team meetings and one-on-one coaching sessions. While working with your team, you will also evaluate and determine if delegation for the Account Managers is acceptable based on their learning abilities. By utilizing underwriting guidelines, you are empowered to make the appropriate decision as to which tasks the team can take on at their level.
What you'll get out of this opportunity:
Learn strategic business development, client support, and sales tactics through our daily meetings and how to effectively manage an accountEffectively present the value of our clients' renowned products and services to prospective clients.Partner with your Client Support Manager on how to create customized plans to support sales cycles and drive urgency for our clients' productsExecute skilled collection of business intelligence on companies, leads, and qualified potential customers.Develop, execute, achieve, and maintain sales initiatives/goals based on senior management feedback, territory performance, and organizational goalsCollaborate with the operations team and customers to evaluate account performance, identify refinements and improvements and implement solutionsTrack and report to senior management on a frequent basis the status of all leads, proposals, pipeline performance, and negotiationsWhat you'll need:
A Bachelor's degree (all majors welcome) is preferred, hands-on experience will also be consideredThe ability to thrive in a competitive environment alongside our other Account ManagersRelevant work or internship experience in business development, sales or account managementUnmatched ability to establish credibility with senior-level executivesAdvanced computer and internet search skills is an asset within our firmVarsity-level communication, writing, problem-solving, and time management skills
Why you'll want it:
Our firm offers a clear career path for advancement highlighting a unique training curriculum specifically designed to foster a long-term career in our field. All team members enjoy competitive compensation, regular bonus opportunities, paid travel opportunities, and positive company culture.