Citigroup Inc
UX Researcher - VP - Irving - Hybrid (HM)
Citigroup Inc, Irving, Texas, United States, 75084
The Role
As a Senior UX Researcher you'll be key to the development of our digital products. Working in concert with Product and Engineering partners and UX Design colleagues, you'll be applying your skills and experience to generate and leverage a wide variety of research methods, testing, metrics and insights to ensure design and product direction is based firmly on solid a foundation of research.
ResponsibilitiesLead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and sharedDesign and execute research studies that follow research best practices and methodologiesPresent and communicate research results and recommendations to stakeholder teams and the larger organization when neededCollaborate and share research findings and insights across the organizationProvide guidance and rigor around research methodologies and best practicesDefine relevant metrics for benchmarking and measurement of journeysIntegrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritizationBring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruitUnderstand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impactMentor user researchers and designers doing research to grow and scale research capabilitiesCollaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systemsApply a positive and constructive attitude to all feedback.Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.Keep up to date with the latest UX practices, innovations, and tools.Help to support new UX starters in the team.Participate in the wider UX community of practice.Required Skills, Experience and Competencies
5+ years of relevant UX Research experience5+ years extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages5+ years experience leading and conducting generative and evaluative user research2+ yeas familiarity with research tools e.g UserZoom, UserTesting.com, Dovetail, EnjoyHQ, QualtricsAbility to lead workshops relating to UX Research both in-person & remoteCreative problem solver comfortable dealing with uncertaintySelf-starter with the ability to define goals and strategiesAble to combine strategic thinking with pragmatism without sacrificing qualityProactive and positive attitude, with strong attention to detail & analytical skillsOutstanding written and oral communication skillsSignificant experience working with senior stakeholders and engineersExperience in e-commerce/Internet/mobile space is a plusExperience with with agile methodology is a plusFinancial services industry and commercial banking experience is a plusBachelor's/University degree or equivalent work experience
Our obligation to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote people based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We will enable growth and progress collectively.
About Citi
Citi is a preeminent banking partner for institutions with cross-border needs, a global pioneer in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions, and people with a broad range of financial products and services.
Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi
As a bank with a brain and a soul, Citi creates economic value that is systemically accountable and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our
Enterprise Operations & Technology
teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Global Functions Technology
(GFT) is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds - all working collectively to realize Citi's Vision of growth and economic progress. As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, data assessment, and platforms. Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily. Our solutions cover all products and geographies in which Citi does business. We are the backbone for reporting across the bank, satisfying our regulatory obligations, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls.
GFT is accountable for providing and delivering end-to-end design, application development and advocates infrastructure management to the Global Functions across Citi's lines of business and regions. As part of Citi's broad transformation strategy, GFT is presently undergoing a large-scale, multi-year Agile transformation throughout our 16k-person organization. Along with that transformation, we will need proven, sound, and solid software engineers, agile practitioners, and technical team managers to drive the success of our nascent agile teams.
Who You will Work With
As part of a modernized financial technology company, our Engineers are hyper-focused on disrupting the market through bringing to life the art of the possible for our business. We have passion for building strategies, designing solutions, and creating innovative products to help our business solve their most complex and interesting problems. To accomplish this, we surround our technologists with interesting challenges, emerging technologies and with an immersive, innovative culture. The breadth in capabilities assures that Citi can support teams with an enterprise level forward-thinking vision. Put simply, we collaboratively design, build, and implement business strategies and solutions to help solve complex problems to drive business value.
Job Family Group:Technology
Job Family:Digital Design Engineering
Time Type:Full time
Primary Location:Irving Texas United States
Primary Location Salary Range:$134,090.00 - $201,140.00
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi .
View the " EEO is the Law " poster. View the
EEO is the Law Supplement .
View the
EEO Policy Statement .
View the
Pay Transparency Posting
As a Senior UX Researcher you'll be key to the development of our digital products. Working in concert with Product and Engineering partners and UX Design colleagues, you'll be applying your skills and experience to generate and leverage a wide variety of research methods, testing, metrics and insights to ensure design and product direction is based firmly on solid a foundation of research.
ResponsibilitiesLead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and sharedDesign and execute research studies that follow research best practices and methodologiesPresent and communicate research results and recommendations to stakeholder teams and the larger organization when neededCollaborate and share research findings and insights across the organizationProvide guidance and rigor around research methodologies and best practicesDefine relevant metrics for benchmarking and measurement of journeysIntegrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritizationBring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruitUnderstand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impactMentor user researchers and designers doing research to grow and scale research capabilitiesCollaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systemsApply a positive and constructive attitude to all feedback.Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.Keep up to date with the latest UX practices, innovations, and tools.Help to support new UX starters in the team.Participate in the wider UX community of practice.Required Skills, Experience and Competencies
5+ years of relevant UX Research experience5+ years extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages5+ years experience leading and conducting generative and evaluative user research2+ yeas familiarity with research tools e.g UserZoom, UserTesting.com, Dovetail, EnjoyHQ, QualtricsAbility to lead workshops relating to UX Research both in-person & remoteCreative problem solver comfortable dealing with uncertaintySelf-starter with the ability to define goals and strategiesAble to combine strategic thinking with pragmatism without sacrificing qualityProactive and positive attitude, with strong attention to detail & analytical skillsOutstanding written and oral communication skillsSignificant experience working with senior stakeholders and engineersExperience in e-commerce/Internet/mobile space is a plusExperience with with agile methodology is a plusFinancial services industry and commercial banking experience is a plusBachelor's/University degree or equivalent work experience
Our obligation to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote people based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We will enable growth and progress collectively.
About Citi
Citi is a preeminent banking partner for institutions with cross-border needs, a global pioneer in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions, and people with a broad range of financial products and services.
Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi
As a bank with a brain and a soul, Citi creates economic value that is systemically accountable and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our
Enterprise Operations & Technology
teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Global Functions Technology
(GFT) is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds - all working collectively to realize Citi's Vision of growth and economic progress. As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, data assessment, and platforms. Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily. Our solutions cover all products and geographies in which Citi does business. We are the backbone for reporting across the bank, satisfying our regulatory obligations, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls.
GFT is accountable for providing and delivering end-to-end design, application development and advocates infrastructure management to the Global Functions across Citi's lines of business and regions. As part of Citi's broad transformation strategy, GFT is presently undergoing a large-scale, multi-year Agile transformation throughout our 16k-person organization. Along with that transformation, we will need proven, sound, and solid software engineers, agile practitioners, and technical team managers to drive the success of our nascent agile teams.
Who You will Work With
As part of a modernized financial technology company, our Engineers are hyper-focused on disrupting the market through bringing to life the art of the possible for our business. We have passion for building strategies, designing solutions, and creating innovative products to help our business solve their most complex and interesting problems. To accomplish this, we surround our technologists with interesting challenges, emerging technologies and with an immersive, innovative culture. The breadth in capabilities assures that Citi can support teams with an enterprise level forward-thinking vision. Put simply, we collaboratively design, build, and implement business strategies and solutions to help solve complex problems to drive business value.
Job Family Group:Technology
Job Family:Digital Design Engineering
Time Type:Full time
Primary Location:Irving Texas United States
Primary Location Salary Range:$134,090.00 - $201,140.00
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi .
View the " EEO is the Law " poster. View the
EEO is the Law Supplement .
View the
EEO Policy Statement .
View the
Pay Transparency Posting