Orlando Utilities Commission
Sr. Programmer Analyst - Enterprise Content Services
Orlando Utilities Commission, Orlando, Florida, us, 32885
OUC - The
Reliable
One
,
is presently seeking a
Sr. Programmer Analyst - Enterprise Content Services
to join the Digital & Technology division.At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.
We are looking for an experience and technical professional to be responsible for providing product expertise and product understanding for Enterprise Content Services.
In this role, you will be responsible for serving as an expert level source for applications requiring structured system methodologies and information technology. You will provide first line resolution/analysis assistance as Subject Matter Expert for responsibilities of system health, maintenance, and continuous improvements of corporate applications.
OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.
Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation.At OUC, each position contributes to the success and achievement of our goals.Click here (https://youtu.be/s_ZnGjX_Sas) to learn more about what we do.
The ideal candidate will have:
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
Minimum of seven (7) years of experience involving software development and employing formal software development methodologies.
Minimum of three (3) years of in-depth core applications work experience in Enterprise Content Services, Records Management, and Documentum product suite.
Experienced leading teams or projects
Effective communication and presentation skills
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:
Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Free downtown parking
Hybrid work schedule
Click here to view our Benefits Summary. (https://www.ouc.com/docs/human-resources-documents/benefits_summary.pdf)
Salary Range:
$104,328.54 – $130,410.10 annually - commensurate with experience
Location:
Reliable Plaza
Please see below a complete Job description for this position.
Job Purpose:
Responsible for providing product expertise and product understanding for Enterprise Content Services. The Sr. Programmer Analyst serves as an expert level resource for applications requiring structured system methodologies and information technology. Provide first line resolution/analysis assistance as Subject Matter Expert (SME) for responsibilities of system health, maintenance, and continuous improvements of corporate applications. Responsible for developing programmatic solution, testing solution for accuracy with defined test plan, coordinate the implementation and completion of recommended specification for all new systems, system changes, and problem correction. Work with internal IT and vendor representatives to deliver completely implemented solutions to end-user community by leveraging best practices of the core applications.
Primary Functions:
Develop complex to highly complex software code to support solution requirements and designs for assigned applications;
Investigate and analyze how the system processed transactions to determine if system functionality is configured correctly and provides accurate results;
Provide complex to highly complex application analysis for Information Technology and client base, and serve as a contact for IT business application analysts requiring in-depth understanding/results;
Evaluate business impact of errors and provide recommendations for solution through collaboration with analysts and business experts;
Evaluate existing and new system functionality; determine any requirements not met by the specific system and develop action plans to correct deficiencies. This includes system nonfunctional requirements for data management;
Define and document system scope, current logical view, general technical requirements and proposed logical view using structured design and analysis techniques;
Provide comprehensive data queries and results to analyze the system output and functional execution of key transactions;
Monitor and track system updates/access to ensure successful auditing;
Ensure appropriate monitoring, logging, and audits are in place to trace events, review results and make recommendations;
Review application interfaces to determine if functionality is configured correctly and provideaccurate results;
Work on complex to highly complex business scenarios to ensure system processes transactions accurately;
Guide and participate with the Business Application Analysts in understanding business needs and assist translation for detailed technical and program specifications;
Prepare necessary end-user reports, extracts, and queries; Develop and maintain documentation regarding system functionality, performance benchmarks, and system integration;
Document all issues and their resolutions;
Develop, research and evaluate feasibility of alternatives to meet project/solution objectives and recommend optimal alternative;
Design and execute test plans for unit and integration tests;
Participate on technology services and vendor application upgrades, patching, testing, as well as production implementations;
Work on small, medium, and large scale projects as needed by OUC;
Follow triage, Software Development Life Cycle (SDLC), change management, and other IT processes in place to promote new/revised objects to all environments;
Develop documentation for new system functions and/or updates to existing system documentation;
Collaborate with technical teams to identify solutions and lead design sessions with functional users, business analysts, and developers to define and document technical interface requirements;
Analyze, diagnose and troubleshoot complex system issues to identify root-cause and implement solutions to minimize or prevent occurrences;
Contact software vendors to report, track, and resolve problems with their software products;
Research, evaluate and correct system malfunctions. Work with Business Analysts to resolve application issues in a timely manner;
Work independently and take initiative by developing recommendations for system and/or solution improvements;
Provide guidance, coaching, and/or mentor junior employees as appropriate;
Plan, document, and test disaster recovery procedures;
Handle scheduled on-call rotation responsibilities;
Effectively communicate technical information with non-IT personnel;
Perform other duties as assigned.
Technical Requirements:
Working knowledge of many of the following, but not limited to:
Software Applications and tools:
Documentum product suite (Documentum server, Index server, CTS, JMS, DFC, DFS, Rest API, DQL/SQL, D2, xCP, Webtop, Workflow, Process Designer, Records Manager, DA, RPSA)
SharePoint
JIRA
Source control (Github, Bitbucket)
CI/CD tools (Jenkins, Junit)
Windows and Linux scripting
Familiarity with any other ECS products such as Filenet will be an advantage
Familiarity with Enterprise Content Services, Information Governance, Records Management and Compliance, Records retention and disposition;
Hands on development, implementation, and support experience with Webtop, D2, and xCP based applications;
Developing structured test scenarios, test cases, and perform accurate testing with documented results;
Developing complex structured queries for accurate results;
Best practices for presenting system output to end-users;
Preparing system technical documentation;
Data analysis;
Administration and troubleshooting of operating systems (OS) to include Windows Servers, Linux, and HP-Unix;
System performance metrics and benchmarking techniques;
Researching and introducing new versions of Operating Systems, Databases, and applications (i.e. Java);
Network architectures, relational databases (Oracle and SQL Server) and client/server environment;
Web Services;
Release management and code deployments;
Quality assurance methodologies;
Data warehouse and data-mart techniques desired.
Familiarity with all, but not limited to the following:
Hands on development experience with the following: Java, Python, scripting languages(Powershell, Linux scripting), Javascript, JSP, HTML, CSS, Web development;
System performance metrics and benchmarking techniques;
Software Version Control (SVN) concepts and tools;
DevOps and CI/CD methodologies;
Working with an offshore development team to lead development, testing, delivery, testing,implementation, knowledge transfer, and system support;
Equipment (i.e. Virtual servers, SAN storage);
Network routing, firewalls, and load balancers;
Related industry, organizational and departmental regulatory guidelines, best practices, and procedures;
Containerization and containers (Docker, Kubernetes etc.);
Cloud concepts;
Cloud implementations of applications in the ECS space;
Reporting concepts, SQL queries, SQL and PL/SQL scripting;
Rest and SOAP web services, microservices.
Ability to:
Research and introduce new versions of operating systems, databases, and application software;
Take on new system assignments;
Learn, obtain structured and ad hoc training on vendor products/releases;
Integrate/share/publish timely data to third party systems needing access to application data (real-time, or batch);
Adapt to changing technology by acquiring new skills (i.e. by attending continuing educational courses/trainings);
Create logical and physical data models and design user interfaces;
Lead technical design through application system testing;
Write optimized, well-structured SQL statements;
Develop complex structured queries for accurate results;
Develop structured test scenarios, test cases, and perform accurate testing with documented results;
Use productivity tools for analysis, data behavior, and data mining;
Work independently on tasks and projects of varying complexity;
Provide training and guidance on technologies to others;
Take the lead on technical projects;
Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.);
Manage time effectively and meet deadlines;
Make presentations to both technical and non-technical audiences.
Education/ Certification/ Years of Experience Requirements:
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
Minimum of seven (7) years of experience involving software development and employing formal software development methodologies.
Minimum of three (3) years of in-depth core applications work experience in EnterpriseContent Services, Records Management, Documentum product suite.
Working Conditions:
This job is absent of disagreeable working conditions. This job is performed in an office work environment.
Physical Requirements:
This job requires sitting, reading, and detailed inspection/editing, typing, and writing. This job may require standing, walking, reaching overhead, bending/stooping, and lifting up to 10 pounds.
OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations
.
EOE M/F/Vets/Disabled
Reliable
One
,
is presently seeking a
Sr. Programmer Analyst - Enterprise Content Services
to join the Digital & Technology division.At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.
We are looking for an experience and technical professional to be responsible for providing product expertise and product understanding for Enterprise Content Services.
In this role, you will be responsible for serving as an expert level source for applications requiring structured system methodologies and information technology. You will provide first line resolution/analysis assistance as Subject Matter Expert for responsibilities of system health, maintenance, and continuous improvements of corporate applications.
OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.
Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation.At OUC, each position contributes to the success and achievement of our goals.Click here (https://youtu.be/s_ZnGjX_Sas) to learn more about what we do.
The ideal candidate will have:
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
Minimum of seven (7) years of experience involving software development and employing formal software development methodologies.
Minimum of three (3) years of in-depth core applications work experience in Enterprise Content Services, Records Management, and Documentum product suite.
Experienced leading teams or projects
Effective communication and presentation skills
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:
Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Free downtown parking
Hybrid work schedule
Click here to view our Benefits Summary. (https://www.ouc.com/docs/human-resources-documents/benefits_summary.pdf)
Salary Range:
$104,328.54 – $130,410.10 annually - commensurate with experience
Location:
Reliable Plaza
Please see below a complete Job description for this position.
Job Purpose:
Responsible for providing product expertise and product understanding for Enterprise Content Services. The Sr. Programmer Analyst serves as an expert level resource for applications requiring structured system methodologies and information technology. Provide first line resolution/analysis assistance as Subject Matter Expert (SME) for responsibilities of system health, maintenance, and continuous improvements of corporate applications. Responsible for developing programmatic solution, testing solution for accuracy with defined test plan, coordinate the implementation and completion of recommended specification for all new systems, system changes, and problem correction. Work with internal IT and vendor representatives to deliver completely implemented solutions to end-user community by leveraging best practices of the core applications.
Primary Functions:
Develop complex to highly complex software code to support solution requirements and designs for assigned applications;
Investigate and analyze how the system processed transactions to determine if system functionality is configured correctly and provides accurate results;
Provide complex to highly complex application analysis for Information Technology and client base, and serve as a contact for IT business application analysts requiring in-depth understanding/results;
Evaluate business impact of errors and provide recommendations for solution through collaboration with analysts and business experts;
Evaluate existing and new system functionality; determine any requirements not met by the specific system and develop action plans to correct deficiencies. This includes system nonfunctional requirements for data management;
Define and document system scope, current logical view, general technical requirements and proposed logical view using structured design and analysis techniques;
Provide comprehensive data queries and results to analyze the system output and functional execution of key transactions;
Monitor and track system updates/access to ensure successful auditing;
Ensure appropriate monitoring, logging, and audits are in place to trace events, review results and make recommendations;
Review application interfaces to determine if functionality is configured correctly and provideaccurate results;
Work on complex to highly complex business scenarios to ensure system processes transactions accurately;
Guide and participate with the Business Application Analysts in understanding business needs and assist translation for detailed technical and program specifications;
Prepare necessary end-user reports, extracts, and queries; Develop and maintain documentation regarding system functionality, performance benchmarks, and system integration;
Document all issues and their resolutions;
Develop, research and evaluate feasibility of alternatives to meet project/solution objectives and recommend optimal alternative;
Design and execute test plans for unit and integration tests;
Participate on technology services and vendor application upgrades, patching, testing, as well as production implementations;
Work on small, medium, and large scale projects as needed by OUC;
Follow triage, Software Development Life Cycle (SDLC), change management, and other IT processes in place to promote new/revised objects to all environments;
Develop documentation for new system functions and/or updates to existing system documentation;
Collaborate with technical teams to identify solutions and lead design sessions with functional users, business analysts, and developers to define and document technical interface requirements;
Analyze, diagnose and troubleshoot complex system issues to identify root-cause and implement solutions to minimize or prevent occurrences;
Contact software vendors to report, track, and resolve problems with their software products;
Research, evaluate and correct system malfunctions. Work with Business Analysts to resolve application issues in a timely manner;
Work independently and take initiative by developing recommendations for system and/or solution improvements;
Provide guidance, coaching, and/or mentor junior employees as appropriate;
Plan, document, and test disaster recovery procedures;
Handle scheduled on-call rotation responsibilities;
Effectively communicate technical information with non-IT personnel;
Perform other duties as assigned.
Technical Requirements:
Working knowledge of many of the following, but not limited to:
Software Applications and tools:
Documentum product suite (Documentum server, Index server, CTS, JMS, DFC, DFS, Rest API, DQL/SQL, D2, xCP, Webtop, Workflow, Process Designer, Records Manager, DA, RPSA)
SharePoint
JIRA
Source control (Github, Bitbucket)
CI/CD tools (Jenkins, Junit)
Windows and Linux scripting
Familiarity with any other ECS products such as Filenet will be an advantage
Familiarity with Enterprise Content Services, Information Governance, Records Management and Compliance, Records retention and disposition;
Hands on development, implementation, and support experience with Webtop, D2, and xCP based applications;
Developing structured test scenarios, test cases, and perform accurate testing with documented results;
Developing complex structured queries for accurate results;
Best practices for presenting system output to end-users;
Preparing system technical documentation;
Data analysis;
Administration and troubleshooting of operating systems (OS) to include Windows Servers, Linux, and HP-Unix;
System performance metrics and benchmarking techniques;
Researching and introducing new versions of Operating Systems, Databases, and applications (i.e. Java);
Network architectures, relational databases (Oracle and SQL Server) and client/server environment;
Web Services;
Release management and code deployments;
Quality assurance methodologies;
Data warehouse and data-mart techniques desired.
Familiarity with all, but not limited to the following:
Hands on development experience with the following: Java, Python, scripting languages(Powershell, Linux scripting), Javascript, JSP, HTML, CSS, Web development;
System performance metrics and benchmarking techniques;
Software Version Control (SVN) concepts and tools;
DevOps and CI/CD methodologies;
Working with an offshore development team to lead development, testing, delivery, testing,implementation, knowledge transfer, and system support;
Equipment (i.e. Virtual servers, SAN storage);
Network routing, firewalls, and load balancers;
Related industry, organizational and departmental regulatory guidelines, best practices, and procedures;
Containerization and containers (Docker, Kubernetes etc.);
Cloud concepts;
Cloud implementations of applications in the ECS space;
Reporting concepts, SQL queries, SQL and PL/SQL scripting;
Rest and SOAP web services, microservices.
Ability to:
Research and introduce new versions of operating systems, databases, and application software;
Take on new system assignments;
Learn, obtain structured and ad hoc training on vendor products/releases;
Integrate/share/publish timely data to third party systems needing access to application data (real-time, or batch);
Adapt to changing technology by acquiring new skills (i.e. by attending continuing educational courses/trainings);
Create logical and physical data models and design user interfaces;
Lead technical design through application system testing;
Write optimized, well-structured SQL statements;
Develop complex structured queries for accurate results;
Develop structured test scenarios, test cases, and perform accurate testing with documented results;
Use productivity tools for analysis, data behavior, and data mining;
Work independently on tasks and projects of varying complexity;
Provide training and guidance on technologies to others;
Take the lead on technical projects;
Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.);
Manage time effectively and meet deadlines;
Make presentations to both technical and non-technical audiences.
Education/ Certification/ Years of Experience Requirements:
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
Minimum of seven (7) years of experience involving software development and employing formal software development methodologies.
Minimum of three (3) years of in-depth core applications work experience in EnterpriseContent Services, Records Management, Documentum product suite.
Working Conditions:
This job is absent of disagreeable working conditions. This job is performed in an office work environment.
Physical Requirements:
This job requires sitting, reading, and detailed inspection/editing, typing, and writing. This job may require standing, walking, reaching overhead, bending/stooping, and lifting up to 10 pounds.
OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations
.
EOE M/F/Vets/Disabled