Telecommunications Specialist

Job Title- Telecommunications AnalystLocation - Saint Paul, MN 55130Length of assignment - 4 months + Possibility of an extensionPay range - $22/hr.- $24/hr.Shift - Monday - Friday 9:00 am - 5 pm.Job DescriptionThe Telecommunications Analyst works closely with other Enterprise Systems teams and departments to integrate telecommunications systems with other technology and applications.This position maintains comprehensive documentation of telecommunications systems and activities, providing regular performance and status reports to management.Additionally, the role provides comprehensive support for various communication technologies within the organization.This includes managing and troubleshooting voice products, mobile devices, audio-visual equipment, and other wireless communication tools.The analyst supports platforms such as Microsoft Teams and TelemedIQ, ensuring the smooth operation of contact centers and desk phones.Maintaining Service Level Agreements (SLAs) to ensure telephony functions meet business expectations is crucial, highlighting the importance of reliability and efficiency in communication systems.This multifaceted role requires both technical expertise and a strong understanding of business needs.SkillsStrong understanding of networking principles and protocols (TCP/IP, DHCP, DNS), with experience in network troubleshooting and configuration.Knowledge of network configuration, cabling, wiring systems, design, and installation.Understanding of contact centers and telephony reports.Proficiency in using collaboration tools such as Microsoft Teams and Zoom.Knowledge of audio and video-conferencing systems and protocols.Required Education:Bachelor's degree in computer science, MIS, Business Administration, Information Technology, or equivalent experience.