Teleperformance USA
Quality Assurance Analyst - Mandarin - Penang (Video Hosting Service)
Teleperformance USA, Mastic, New York, United States, 11950
Overview:
Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!
Qualifications:Main Requirements:Bachelors degree
or
equivalent diploma
in any disciplineCandidate must be able to work on
rotational shift
(3 shift / 5 working days)Minimum 2 years experience
as QA in call centerMust be proficiency in
English & Mandarin
in terms of written, reading and speakingAble to
start work immediately
is preferred.
Responsibilities:Key Responsibilities:Conduct root cause and other data analysisConduct QA evaluations per client requirements and provides QA progress reports to team leadAct as escalation point of contact for process questions, issues and resolutionAct as Subject Matter Expert (SME) for QA evaluationsParticipate as project team member in problem prevention and continuous improvement projects
Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!
Qualifications:Main Requirements:Bachelors degree
or
equivalent diploma
in any disciplineCandidate must be able to work on
rotational shift
(3 shift / 5 working days)Minimum 2 years experience
as QA in call centerMust be proficiency in
English & Mandarin
in terms of written, reading and speakingAble to
start work immediately
is preferred.
Responsibilities:Key Responsibilities:Conduct root cause and other data analysisConduct QA evaluations per client requirements and provides QA progress reports to team leadAct as escalation point of contact for process questions, issues and resolutionAct as Subject Matter Expert (SME) for QA evaluationsParticipate as project team member in problem prevention and continuous improvement projects