Breakdown Services
Customer Service Representative-Film & TV
Breakdown Services, Los Angeles, California, United States, 90079
Breakdown Services
is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers.We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional film, tv, theatre, commercial and voice projects in North America are released and managed via our secure, end-to-end ecosystem. We created the original Breakdown back in 1971 and remain focused on developing innovative solutions for the film, TV and theatre community.Job DescriptionWe are seeking a dynamic Customer Service Representative who enjoys a variety of tasks and responsibilities and is eager to learn new skills. Team members will learn all aspects of the services we provide in order to assist our clients. The right candidate has a passion for customer service and a working knowledge of the film/tv industry. They will contribute creatively and share their perspective for improving customer service and user interface. The is a fully
REMOTE
position.Please read the FULL DESCRIPTION before applying.RESPONSIBILITIESCustomer support for Actors, Talent Representatives, Casting Directors and FilmmakersEmail, phone, and chat supportLiaison with Casting regarding their projectsProofread, write and copy editOutreach, seminars and demos: train new users and participate in educational seminars and eventsProvide technical support and instruction on how to navigate our site and services (one-on-one and to larger groups)Work with our other offices to provide a cohesive customer support experienceStay up-to-date on new product features, and site improvementsREQUIREDExcellent Customer Service skills with a genuine interest in helping peopleExceptional grammar, copy editing, and communication skillsBroad experience with both Windows and MAC OSExperience with Word, Google Docs, SlackFamiliarity with Webex, Chatlio, Freshdesk, Zendesk or similarDetail oriented and take great pride in attention to detailProfessional with customers and co-workersReliable, responsible, conscientious and trustworthyProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactionsFollow communication procedures, guidelines and policiesIDEALLYDynamic, creative, enthusiastic and drivenExperience in and passionate about the film and television industry (Casting, Filmmaker, Writer or similar industry experience)Work as easily independently as you can with a teamSelf-motivated and able to work productively from your home environmentAbility to think critically and find solutions to unique challengesAbility to handle multiple tasks efficiently and accuratelyStrong phone contact handling skills and active listeningWork calmly, precisely and efficiently during high stress/busy timesPositive outlook, approach and attitudeExcellent people skills and are comfortable with public speaking (in groups and one-on-one) and speaking in front of an online audienceEnjoy learning new skillsAdaptable and not intimidated by an ever changing landscapeTechnical background (graphic design, Adobe Creative Cloud, IT, photo/video editing etc) are a plus.Application RequirementsThis position is located in Los Angeles, California.You MUST RESIDE IN CALIFORNIA TO BE CONSIDERED.ONLY APPLICATIONS WITH A COVER LETTER AND A CURRENT RESUME WILL BE CONSIDERED.DO NOT contact the employer directly.
is the industry leader in our sector providing essential services for Studios and Networks, Casting Directors, Talent Representatives, Actors and Filmmakers.We design and develop software and services to streamline and secure the casting process from the Breakdown to the booking. Over 97% of all professional film, tv, theatre, commercial and voice projects in North America are released and managed via our secure, end-to-end ecosystem. We created the original Breakdown back in 1971 and remain focused on developing innovative solutions for the film, TV and theatre community.Job DescriptionWe are seeking a dynamic Customer Service Representative who enjoys a variety of tasks and responsibilities and is eager to learn new skills. Team members will learn all aspects of the services we provide in order to assist our clients. The right candidate has a passion for customer service and a working knowledge of the film/tv industry. They will contribute creatively and share their perspective for improving customer service and user interface. The is a fully
REMOTE
position.Please read the FULL DESCRIPTION before applying.RESPONSIBILITIESCustomer support for Actors, Talent Representatives, Casting Directors and FilmmakersEmail, phone, and chat supportLiaison with Casting regarding their projectsProofread, write and copy editOutreach, seminars and demos: train new users and participate in educational seminars and eventsProvide technical support and instruction on how to navigate our site and services (one-on-one and to larger groups)Work with our other offices to provide a cohesive customer support experienceStay up-to-date on new product features, and site improvementsREQUIREDExcellent Customer Service skills with a genuine interest in helping peopleExceptional grammar, copy editing, and communication skillsBroad experience with both Windows and MAC OSExperience with Word, Google Docs, SlackFamiliarity with Webex, Chatlio, Freshdesk, Zendesk or similarDetail oriented and take great pride in attention to detailProfessional with customers and co-workersReliable, responsible, conscientious and trustworthyProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactionsFollow communication procedures, guidelines and policiesIDEALLYDynamic, creative, enthusiastic and drivenExperience in and passionate about the film and television industry (Casting, Filmmaker, Writer or similar industry experience)Work as easily independently as you can with a teamSelf-motivated and able to work productively from your home environmentAbility to think critically and find solutions to unique challengesAbility to handle multiple tasks efficiently and accuratelyStrong phone contact handling skills and active listeningWork calmly, precisely and efficiently during high stress/busy timesPositive outlook, approach and attitudeExcellent people skills and are comfortable with public speaking (in groups and one-on-one) and speaking in front of an online audienceEnjoy learning new skillsAdaptable and not intimidated by an ever changing landscapeTechnical background (graphic design, Adobe Creative Cloud, IT, photo/video editing etc) are a plus.Application RequirementsThis position is located in Los Angeles, California.You MUST RESIDE IN CALIFORNIA TO BE CONSIDERED.ONLY APPLICATIONS WITH A COVER LETTER AND A CURRENT RESUME WILL BE CONSIDERED.DO NOT contact the employer directly.