Hillsborough County (Florida)
Web Content Coordinator
Hillsborough County (Florida), Tampa, Florida, us, 33646
Job Description
Salary:
$61,339.20 - $113,360.00
Job Overview
Responsible for ensuring the quality of the digital content presented on the County's website(s), intranet, and other digital platforms. Assists internal client departments and agencies achieve their goals and objectives through digital content development, maintenance, and training. In addition to writing and editing digital content, incumbents in this job will also work closely with web developers and graphic designers to maintain user experience standards and branding standards. Experience using Web Content Management Systems, and digital asset management systems is important. The ideal candidate will have a solid understanding of digital content creation and management, a strong work ethic, be quick on your feet, have solid people skills, have a good sense of humor, and an eagerness to learn new skills.
Core CompetenciesCustomer Commitment
- Proactively seeks to understand the needs of the customers and provide the highest standards of service.Dedication to Professionalism and Integrity
- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.Organizational Excellence
- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.Success through Teamwork
- Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.Job Distinctions
Performs creative and technical work involved in writing, editing, and maintaining digital platform standards for new content development. Works with web developers, graphic designers, and other creative personnel in developing and maintaining digital content across various digital platforms. Exercises coordination responsibility with internal staff and external clients and vendors.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Formulates comprehensive program plans and strategies pertaining to developing and improving digital content across Hillsborough County's various digital platforms.Work closely with departments and agencies to educate and train digital content providers on proper content creation, platform maintenance, and best practices.Review online content on an ongoing basic and provide recommendations to department and agencies to improve their web presence.Represent the department/agency at meetings, functions, and events.Job Specifications
Considerable knowledge of web content to include copyright, privacy, accessibility, and user experience.Experience with HTML and Search Engine Optimization (SEO) practices.Strong knowledge of digital content management solutions (CMS) and other digital content-related solutions including personalization, digital asset management, and Google Analytics.Excellent digital content writing and editing skills.Strong presentation skills for training and project presentations.Basic Adobe Creative Cloud skills with a strong the ability to learn and master new software platforms.Ability to write digital content for targeted audiences.Ability to self-direct work, understand instructions and deliver work that complies with established guidelines.Ability to prioritize and multitask.Ability to communicate effectively both verbally and in writing.Ability to work effectively with others.Physical Requirements
This job is performed in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk.Ability to occasionally lift office products and supplies, up to 20 pounds.Work Category
Light work
- Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered
Minimum Qualifications Required
Bachelor's degree of Arts in English, Mass Communications, Journalism, Technical Writing, Information Architecture; AND3 years of experience with high traffic websites and creating content and operating content management systems;OR
An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Salary:
$61,339.20 - $113,360.00
Job Overview
Responsible for ensuring the quality of the digital content presented on the County's website(s), intranet, and other digital platforms. Assists internal client departments and agencies achieve their goals and objectives through digital content development, maintenance, and training. In addition to writing and editing digital content, incumbents in this job will also work closely with web developers and graphic designers to maintain user experience standards and branding standards. Experience using Web Content Management Systems, and digital asset management systems is important. The ideal candidate will have a solid understanding of digital content creation and management, a strong work ethic, be quick on your feet, have solid people skills, have a good sense of humor, and an eagerness to learn new skills.
Core CompetenciesCustomer Commitment
- Proactively seeks to understand the needs of the customers and provide the highest standards of service.Dedication to Professionalism and Integrity
- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.Organizational Excellence
- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.Success through Teamwork
- Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.Job Distinctions
Performs creative and technical work involved in writing, editing, and maintaining digital platform standards for new content development. Works with web developers, graphic designers, and other creative personnel in developing and maintaining digital content across various digital platforms. Exercises coordination responsibility with internal staff and external clients and vendors.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Formulates comprehensive program plans and strategies pertaining to developing and improving digital content across Hillsborough County's various digital platforms.Work closely with departments and agencies to educate and train digital content providers on proper content creation, platform maintenance, and best practices.Review online content on an ongoing basic and provide recommendations to department and agencies to improve their web presence.Represent the department/agency at meetings, functions, and events.Job Specifications
Considerable knowledge of web content to include copyright, privacy, accessibility, and user experience.Experience with HTML and Search Engine Optimization (SEO) practices.Strong knowledge of digital content management solutions (CMS) and other digital content-related solutions including personalization, digital asset management, and Google Analytics.Excellent digital content writing and editing skills.Strong presentation skills for training and project presentations.Basic Adobe Creative Cloud skills with a strong the ability to learn and master new software platforms.Ability to write digital content for targeted audiences.Ability to self-direct work, understand instructions and deliver work that complies with established guidelines.Ability to prioritize and multitask.Ability to communicate effectively both verbally and in writing.Ability to work effectively with others.Physical Requirements
This job is performed in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk.Ability to occasionally lift office products and supplies, up to 20 pounds.Work Category
Light work
- Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered
Minimum Qualifications Required
Bachelor's degree of Arts in English, Mass Communications, Journalism, Technical Writing, Information Architecture; AND3 years of experience with high traffic websites and creating content and operating content management systems;OR
An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.