City of Portland, ME
Emergency Communications Deputy Director
City of Portland, ME, Portland, Maine, us, 04101
EMERGENCY COMMUNICATIONS DEPUTY DIRECTOR - City of Portland, Maine
Portland Regional Communications Center (PRCC) is seeking a dynamic, innovative, and motivated leader to fill the position of Emergency Communications Deputy Director. PRCC is one of 24 Public Safety Answering Points (PSAP) in the State of Maine and serves the communities of Portland, South Portland, and Cape Elizabeth. Supporting The Director, The Deputy Director will oversee a team of 37 Telecommunicators, dispatching Police, Fire, and EMS for both 9-1-1 and non-emergency calls. PRCC is located within the Portland Police Department and is overseen by the Emergency Communications Director and PRCC Board.
The Emergency Communications Deputy Director reports to the Emergency Communications Director. Primary duties include proactively assisting the Director with a broad range of managerial, administrative, and project management duties to support PRCC staff and public safety operations. This employee-facing position supervises and monitors the work of Telecommunicators to determine compliance with State laws, Police, Fire & EMS dispatching procedures, productivity, and department standards. The ideal candidate will be able to lead with a strong moral character, be resilient in a stressful environment, and have proven emotional intelligence and interpersonal skills.
Requirements:
* Proven management and supervisory experience.* Thorough understanding of PSAP operations and radio/telephone communications equipment.* Must be able to obtain full certification by the State of Maine as an emergency telecommunicator and maintain these certifications.* Associate's or bachelor's degree from an accredited college or university in a related field or the combination of education and or work in the field of emergency communications.* Strong IT, Project Management, and Computer Assisted Dispatch administration skill sets.
Necessary Special Requirements:
* Must be able to obtain full certification by the State of Maine as an emergency telecommunicator and maintain required certifications.
This includes:
* Medical Priorities Emergency Medical Dispatching Certification* Medical Priorities Emergency Fire Dispatching Certification* Maine BCI Certified Terminal Operator* Medical Priorities Emergency Telecommunicator Certification* Maine ESCB Next Generation 911 Certification
Applications accepted until filled
Offers of employment are contingent upon the completion of a satisfactory criminal background check, including a polygraph examination
Salary & Benefits:
This is a non-union position (Band C52), Salary range:$83,941 to $91,731 annually
The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:
* Free employee health insurance with the completion of wellness incentives* Thirteen paid holidays* Sick, vacation, and personal leave* Life, dental, vision and income protection insurances* Choice of retirement plans, including a pension plan* Use of City recreation facilities* Discount on professional development programs through USM and Thomas College
If you have questions or need assistance with the application, please contact Shae Gonzalez (City of Portland Recruiter) at sgonzalez@portlandmaine.gov or 207-874-8649
The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity/affirmative action employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov
Type : INTERNAL & EXTERNAL
Group : NON UNION
Job Family : 911 COMMUNICATIONS CTR
Posting Start : 08/09/2024
Posting End : 12/31/9999
Details : Job Description
Portland Regional Communications Center (PRCC) is seeking a dynamic, innovative, and motivated leader to fill the position of Emergency Communications Deputy Director. PRCC is one of 24 Public Safety Answering Points (PSAP) in the State of Maine and serves the communities of Portland, South Portland, and Cape Elizabeth. Supporting The Director, The Deputy Director will oversee a team of 37 Telecommunicators, dispatching Police, Fire, and EMS for both 9-1-1 and non-emergency calls. PRCC is located within the Portland Police Department and is overseen by the Emergency Communications Director and PRCC Board.
The Emergency Communications Deputy Director reports to the Emergency Communications Director. Primary duties include proactively assisting the Director with a broad range of managerial, administrative, and project management duties to support PRCC staff and public safety operations. This employee-facing position supervises and monitors the work of Telecommunicators to determine compliance with State laws, Police, Fire & EMS dispatching procedures, productivity, and department standards. The ideal candidate will be able to lead with a strong moral character, be resilient in a stressful environment, and have proven emotional intelligence and interpersonal skills.
Requirements:
* Proven management and supervisory experience.* Thorough understanding of PSAP operations and radio/telephone communications equipment.* Must be able to obtain full certification by the State of Maine as an emergency telecommunicator and maintain these certifications.* Associate's or bachelor's degree from an accredited college or university in a related field or the combination of education and or work in the field of emergency communications.* Strong IT, Project Management, and Computer Assisted Dispatch administration skill sets.
Necessary Special Requirements:
* Must be able to obtain full certification by the State of Maine as an emergency telecommunicator and maintain required certifications.
This includes:
* Medical Priorities Emergency Medical Dispatching Certification* Medical Priorities Emergency Fire Dispatching Certification* Maine BCI Certified Terminal Operator* Medical Priorities Emergency Telecommunicator Certification* Maine ESCB Next Generation 911 Certification
Applications accepted until filled
Offers of employment are contingent upon the completion of a satisfactory criminal background check, including a polygraph examination
Salary & Benefits:
This is a non-union position (Band C52), Salary range:$83,941 to $91,731 annually
The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:
* Free employee health insurance with the completion of wellness incentives* Thirteen paid holidays* Sick, vacation, and personal leave* Life, dental, vision and income protection insurances* Choice of retirement plans, including a pension plan* Use of City recreation facilities* Discount on professional development programs through USM and Thomas College
If you have questions or need assistance with the application, please contact Shae Gonzalez (City of Portland Recruiter) at sgonzalez@portlandmaine.gov or 207-874-8649
The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity/affirmative action employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov
Type : INTERNAL & EXTERNAL
Group : NON UNION
Job Family : 911 COMMUNICATIONS CTR
Posting Start : 08/09/2024
Posting End : 12/31/9999
Details : Job Description