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Saxon Global

UX Director/ Manager - Customer Experience/eCommerce

Saxon Global, New York, New York, United States,


Client-MaybellineVisa-All Exept OPT/CPT And H1BLocation- 99% Remote -- Candidates must me local to the New York or New Jersey area but this position is 99% Remote. Office visits to midtown maybe once a quarter or twice a year. NO RELOCATION CONSIDEREDRate-$75 /Hr C2C -- Please send candidates even if they are over the target rate. Client is flexible.

They are looking for someone with expert experience in experimentation (A/B, multi-variant test) and quant research within a UX area

** PLEASE Only send me candidates in the NY/NJ area.

**** I will submit candidates with Ecommerce and A/B testing experience if they are in the NY/NJ area.

****PLEASE SEND ME ANY UX DESIGN LEAD, MANAGER OR DIRECTOR (PRETTY MUCH ANYONE) WITH ECOMMERCE/ONLINE RETAIL/SHOPPING CART EXPERIENCE . THE MANAGER POSITION IS FOCUSED ON CUSTOMER EXPERIENCE/SHOPPING CART SUCCESS/VIRTUAL CHECK OUT ECT. CANDIDATES MUST BE IN THE NY/NJ AREA EVEN THOUGH IT IS REMOTE. ONLINE RETAIL ENVIRONMENT LIKE CLOTING STORES, MAKE UP, FRAGRENCE, BED BATH AND BEYOND, shoes, ECT. CANDIDATES OUT OF GOVERNMENT AGENCYS OR BANKS WON'T WORK.

Retail, Retail, AND ONLINE Retail and ecommerce. This is Director of a team of UX Designers in an ONLINE RETAIL ENVIRONMENT LIKE CLOTING STORES, MAKE UP, FRAGRENCE, BED BATH AND BEYOND, shoes, ECT. CANDIDATES OUT OF GOVERNMENT AGENCYS OR BANKS WON'T WORK.

** PLEASE Only send me candidates in the NY/NJ area.

**We need a senior Director to manage UX teams and enhance user experience on their ecommerce website (Adobe) and mobile platforms. CANDIDATES MUST HAVE UX, ECOMMERCE AND RETAIL WEBSITE IMPROVEMENT EXPERIENCE FOR APPLICATIONS LIKE SHOPPING CARTS AND LOYALTY PROGRAMS. Beauty, Makeup, Luxury or Bed Bath and Beyond preferred.

Candidates Must Have:

Director UX managementEcommerce/ A/B, multi-variant test) and quant researchOnline Retail (Beauty or Luxury preferred)NY/NJ area

Interview Process: Video

Location: Remote NYC/Midtown - No Relocation - Candidates will need to go onsite occasionally, maybe once a quarter.

Please provide all the below details with each submittal. It is required for the vendor Management system.

Number of years working with:

Total IT experience:

Years working with: UX Management

Years working with Ecommerce/ A/B, multi-variant test) and quant research

Years working with: Online retail/Customer experience

Full Name :

Rate:Location:Availability to Interview: One Day's noticeAvailability to Start: Two weeksEmail Address:Phone Number:Visa Status:Education - College/Year of graduation:Link to LinkedIN?Certifications?

Job Description:

As the Director of UX, they will lead the customer experience for pre and post purchase support to our customers across all shopping channels. The ideal candidate is empathetic, curious, and passionate about advocating for our customers. They care deeply about quality of work, usability, consistency, brand relevance and compliance across all deliverables. They will work closely and successfully with all personalities and levels to support ground-breaking functionality and design.

Essential Responsibilities

Oversee product design life cycle from initial research through conceptualization, to concept completion, including sketching proposals of initial designs, proposing alternative plans, and determining direction in collaboration with senior executives and outside vendorsWork with other leaders to determine product development prioritiesDefine customer journey that transform into long term strategic plan.Maintain close relationship with development teams to ensure that design specifications are met and implemented.Promote human centered design and design thinking principles across the organizationExperience in leading A/B testing from design sideUnderstand how A/B test work, or familiarity with experiment methodologiesKnowledge / Experience in role that collaborated with global and regional partners would be helpfulA creative problem solver who is able to help team members to see the whole picture and execute accordingly

Qualifications

8+ years of work experience in UX Design field (UX design, research, HCI...etc)5+ years as a design leader who leads large consumer experience projects using Human-Centered Design and/or Lean Start-up MethodologiesAbility to communicate the initiative and product to others (Business Partners) through consumer journeys, storyboards, prototypes, wireframes, and infographics with virtual collaboration tools.Knowledgeable of the latest best practices and technologies with an understanding that there is always a way we can continuously improve.Data driven and goal oriented, you measure success both quantitatively and qualitatively, and understand the importance of bothUnrivaled communication skills, and know how to make people listen and understandAble to see big picture, but are willing to dive into the details to move projects along, a team player with a "no task is too small" attitude.