Arnold Machinery Company
Service Writer - Material hanlding (40930)
Arnold Machinery Company, Glendale, Arizona, United States, 85301
Service Writer - Material Handling
Position Overview
At Arnold Machinery, we pride ourselves on exceptional customer satisfaction, supported by a top-notch machinery support team in the western United States. Our Service Writer plays a crucial role in maintaining this standard by serving as a vital link between our customers and the dealership.
Essential Job Functions
* Act as a liaison between customers and the dealership to ensure satisfaction and address concerns.* Promote and enhance labor and parts sales to boost customer satisfaction.* Prepare, monitor, and close job orders accurately.* Greet walk-in customers and handle customer calls professionally.* Determine and communicate machine warranty status to customers; handle jobs as revenue if warranty information is unavailable.* Review daily work schedules with the Service Manager to update priorities, parts deliveries, and deadlines.* Work with the Service Manager to ensure repairs are completed within the quoted or estimated labor hours.* Ensure written authorization is obtained for jobs before dispatching mechanics; follow up as needed.* Process technician time cards and maintain service reports.* Assist the Parts Manager with ordering parts, inventory control, and restocking.* Provide support at the parts counter and assist the Sales department with paperwork as needed.
Non-Essential Job Functions
* Ensure service personnel adhere to safety, housekeeping, and company policies with the Service Manager's assistance.* Verify that final invoices match service proposals and meet customer expectations.* Assist with the administration of the Service and Parts Departments.* Keep the Service Manager informed about key managerial matters.
Desired Skills and Abilities
* Ambitious, proactive attitude with a strong work ethic.* Detail-oriented with problem-solving abilities and minimal supervision.* Proficiency in Microsoft Excel and Word.* Strong mathematical skills.
Physical Demands and Working Conditions
* Ability to sit for extended periods and perform tasks such as answering phones, reading paperwork, and filing.* Capable of walking through uneven terrain, bending, and standing as needed.* Effective communication by phone and in person.* Hearing ability sufficient to communicate via radio, phone, and in person.
Education
* High School Diploma or equivalent. Relevant experience may substitute for educational requirements.
Benefits Offered
* Paid Sick Leave, Vacation, and Holidays* 100% Medical Premium Coverage for associates and family* Dental and Vision Plans* 401(k)/Roth with company match* Quarterly and Yearly Bonus Programs* Company Stock for associates with 5+ years of service
Additional Information
This job description is not all-inclusive. Employees may perform other duties as needed to meet the organization's needs.
Arnold Machinery is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based on physical or mental disability where essential functions can be reasonably accommodated. Requests for reasonable accommodation are handled on a case-by-case basis.
Position Overview
At Arnold Machinery, we pride ourselves on exceptional customer satisfaction, supported by a top-notch machinery support team in the western United States. Our Service Writer plays a crucial role in maintaining this standard by serving as a vital link between our customers and the dealership.
Essential Job Functions
* Act as a liaison between customers and the dealership to ensure satisfaction and address concerns.* Promote and enhance labor and parts sales to boost customer satisfaction.* Prepare, monitor, and close job orders accurately.* Greet walk-in customers and handle customer calls professionally.* Determine and communicate machine warranty status to customers; handle jobs as revenue if warranty information is unavailable.* Review daily work schedules with the Service Manager to update priorities, parts deliveries, and deadlines.* Work with the Service Manager to ensure repairs are completed within the quoted or estimated labor hours.* Ensure written authorization is obtained for jobs before dispatching mechanics; follow up as needed.* Process technician time cards and maintain service reports.* Assist the Parts Manager with ordering parts, inventory control, and restocking.* Provide support at the parts counter and assist the Sales department with paperwork as needed.
Non-Essential Job Functions
* Ensure service personnel adhere to safety, housekeeping, and company policies with the Service Manager's assistance.* Verify that final invoices match service proposals and meet customer expectations.* Assist with the administration of the Service and Parts Departments.* Keep the Service Manager informed about key managerial matters.
Desired Skills and Abilities
* Ambitious, proactive attitude with a strong work ethic.* Detail-oriented with problem-solving abilities and minimal supervision.* Proficiency in Microsoft Excel and Word.* Strong mathematical skills.
Physical Demands and Working Conditions
* Ability to sit for extended periods and perform tasks such as answering phones, reading paperwork, and filing.* Capable of walking through uneven terrain, bending, and standing as needed.* Effective communication by phone and in person.* Hearing ability sufficient to communicate via radio, phone, and in person.
Education
* High School Diploma or equivalent. Relevant experience may substitute for educational requirements.
Benefits Offered
* Paid Sick Leave, Vacation, and Holidays* 100% Medical Premium Coverage for associates and family* Dental and Vision Plans* 401(k)/Roth with company match* Quarterly and Yearly Bonus Programs* Company Stock for associates with 5+ years of service
Additional Information
This job description is not all-inclusive. Employees may perform other duties as needed to meet the organization's needs.
Arnold Machinery is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based on physical or mental disability where essential functions can be reasonably accommodated. Requests for reasonable accommodation are handled on a case-by-case basis.