City of East Point, GA
Communications Operator
City of East Point, GA, Atlanta, Georgia, United States, 30344
Salary:
$43,000.00 Annually
Location :
GA, GA
Job Type:
Full-time
Job Number:
6303
Department:
Police Department
Opening Date:
01/16/2024
This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.
CLASS CHARACTERISTICS
COMMUNICATIONS OPERATOR - This is an entry level position.
SENIOR COMMUNICATIONS OPERATOR -
Functions as an assistant operator in-charge and communications training operator; they must have two years experience in communications E-911.
Major Duties
Major Duties:• Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required;• Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.• Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;• Tracks status and availability of emergency service units;• Enters appropriate data in CAD;• Enters information into GCIC/NCIC to obtain confidential records;• Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations;• Compiles data from records kept into various daily, monthly, or other periodic reports;• Maintains communications records and files;• Answers city switchboard lines and after hours calls;• Assists the public with transactions and information relating to police and fire activity and city services.• Inquires about and enters data of a restricted and confidential nature into the computer;• Performs other related duties as required.Minimum Qualifications
Minimum Qualifications:
COMMUNICATIONS OPERATOR:
High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience
SENIOR COMMUNICATIONS OPERATOR:
High school diploma or equivalent; two (2) to three (3) years experience as a City of East Point Communications Operator; GCIC certified; EMD certified; equivalent combination of education and experience
Knowledge Required by the Position
Knowledge Required by the Position:• Knowledge of federal and state regulations governing transmission by radio;• Knowledge of the methods of operating and communication system;• Knowledge of geography and the road system throughout the city;• Skill in determining the scope and magnitude of an emergency;• Skill in the use of modern office equipment including computers, type writers, fax machines and Xerox machines;• Ability to handle multiple situations at one time;• Ability to reason clearly, analyze situations accurately, and adopt effective courses of action;• Ability to remain calm and communicate precisely and clearly in emergency situations;• Ability to exercise sound judgment in making decisions;• Ability to deploy emergency equipment within specific guidelines;• Ability to follow rules and procedures regarding police records and files;• Ability to document facts accurately, legibly and completely, under adverse conditions.• Ability to assist less experienced personnel with safety rules and regulations;• Ability to establish and maintain cooperative relationships at work;• Ability to understand and carry out directions.
Supervisory Controls:
Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.
Guidelines:
Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.
Complexity:
The work consists of a variety of computer-aided dispatching and record keeping duties.
Scope and Effect:
The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.
Personal Contacts:
Contacts are typically accessed with co-workers, public safety officials and thegeneral public.
Purpose of Contacts:
Contacts are typically to give and exchange information, to resolve problems, and to provide services.
Physical Demands:
The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Work Environment:
The work is typically performed in an office.
Supervisory and Management Responsibility:
None.
N/A
$43,000.00 Annually
Location :
GA, GA
Job Type:
Full-time
Job Number:
6303
Department:
Police Department
Opening Date:
01/16/2024
This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.
CLASS CHARACTERISTICS
COMMUNICATIONS OPERATOR - This is an entry level position.
SENIOR COMMUNICATIONS OPERATOR -
Functions as an assistant operator in-charge and communications training operator; they must have two years experience in communications E-911.
Major Duties
Major Duties:• Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required;• Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.• Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;• Tracks status and availability of emergency service units;• Enters appropriate data in CAD;• Enters information into GCIC/NCIC to obtain confidential records;• Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations;• Compiles data from records kept into various daily, monthly, or other periodic reports;• Maintains communications records and files;• Answers city switchboard lines and after hours calls;• Assists the public with transactions and information relating to police and fire activity and city services.• Inquires about and enters data of a restricted and confidential nature into the computer;• Performs other related duties as required.Minimum Qualifications
Minimum Qualifications:
COMMUNICATIONS OPERATOR:
High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience
SENIOR COMMUNICATIONS OPERATOR:
High school diploma or equivalent; two (2) to three (3) years experience as a City of East Point Communications Operator; GCIC certified; EMD certified; equivalent combination of education and experience
Knowledge Required by the Position
Knowledge Required by the Position:• Knowledge of federal and state regulations governing transmission by radio;• Knowledge of the methods of operating and communication system;• Knowledge of geography and the road system throughout the city;• Skill in determining the scope and magnitude of an emergency;• Skill in the use of modern office equipment including computers, type writers, fax machines and Xerox machines;• Ability to handle multiple situations at one time;• Ability to reason clearly, analyze situations accurately, and adopt effective courses of action;• Ability to remain calm and communicate precisely and clearly in emergency situations;• Ability to exercise sound judgment in making decisions;• Ability to deploy emergency equipment within specific guidelines;• Ability to follow rules and procedures regarding police records and files;• Ability to document facts accurately, legibly and completely, under adverse conditions.• Ability to assist less experienced personnel with safety rules and regulations;• Ability to establish and maintain cooperative relationships at work;• Ability to understand and carry out directions.
Supervisory Controls:
Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.
Guidelines:
Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.
Complexity:
The work consists of a variety of computer-aided dispatching and record keeping duties.
Scope and Effect:
The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.
Personal Contacts:
Contacts are typically accessed with co-workers, public safety officials and thegeneral public.
Purpose of Contacts:
Contacts are typically to give and exchange information, to resolve problems, and to provide services.
Physical Demands:
The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Work Environment:
The work is typically performed in an office.
Supervisory and Management Responsibility:
None.
N/A