Alvearium Marketing
Telecommunications Customer Support Agent
Alvearium Marketing, Rancho Cordova, California, us, 95741
Position Objective
: The Telecommunications Customer Support Agent serves as a direct point of contact for individual consumers and businesses. We will ensure all customers receive an above-average level of service, respond to inquiries about products, and is responsible for accurate data entry including billing and pricing, to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.Telecommunications Customer Support Agent
Specific Tasks:Ability to interact with customers in a consistently positive and professional mannerManaging high volume customer interactions in a timely mannerIdentifying customers' needs, clarify information, research every issue, and providing solutionsAbility to use customer service software to answer customer questions and enter ordersHandle all paperwork associated with customer transactionsDevelop product knowledge to answer customer inquiriesInform the customers of new products or special offersWork in a well-organized mannerSupport other positions as neededPerform other tasks as assigned by the manager
: The Telecommunications Customer Support Agent serves as a direct point of contact for individual consumers and businesses. We will ensure all customers receive an above-average level of service, respond to inquiries about products, and is responsible for accurate data entry including billing and pricing, to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.Telecommunications Customer Support Agent
Specific Tasks:Ability to interact with customers in a consistently positive and professional mannerManaging high volume customer interactions in a timely mannerIdentifying customers' needs, clarify information, research every issue, and providing solutionsAbility to use customer service software to answer customer questions and enter ordersHandle all paperwork associated with customer transactionsDevelop product knowledge to answer customer inquiriesInform the customers of new products or special offersWork in a well-organized mannerSupport other positions as neededPerform other tasks as assigned by the manager