Hyatt
Senior Product Designer (Remote Opportunity)
Hyatt, Chicago, Illinois, United States, 60290
Description:
The Opportunity
Hyatt is on the lookout for a dynamic Senior Product Designer to enhance our Sales & Events Digital Product Portfolio.
You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Senior Product Designer will spearhead the design of user interfaces, architectural frameworks, and visual interaction patterns to shape seamless, end-to-end digital guest experiences. Collaborating closely with Engineering and Product teams, you’ll play a key role in advancing our design practices and setting new standards for exceptional guest interactions.
We’re seeking a forward-thinking, enthusiastic designer who excels at uncovering opportunities for innovation and solving complex problems by analyzing customer behaviors. In this fast-paced environment, you’ll work alongside engineering, product management, and data analytics teams to enhance and transform the global guest experience across Hyatt’s digital platforms.
•Collaborates closely with Engineering and Product Management teams to enhance and evolve the customer experience, delivering engaging and intuitive solutions for guests.
•Communicates effectively and transparently with leadership and business stakeholders.
•Provides strategic recommendations, including planning, competitive analysis, and strategy development; conducts research and makes data-driven recommendations for both new and existing offerings based on business cases, roadmaps, and budgets.
•Investigates and adopts new design patterns and methodologies to continually improve the website and app experience.
•Applies UX best practices, industry trends, conversion metrics, and testing insights to optimize digital experiences and ensure the effective delivery of digital assets.
•Leads the creation and refinement of data-driven prototypes, wireframes, and designs for Hyatt’s digital products, focusing on innovation and user impact.
•Manages multiple projects concurrently while supporting the team’s design and technical backlog.
•Develops and tests both low and high-fidelity prototypes to understand guest motivations and feedback, validating and guiding advanced user experiences with emerging technologies.
•Mentors and supports Product Designers, evolving the design process to produce high-quality designs grounded in data, usability principles, and industry best practices.
Qualifications:
Experience Required:
•At least 7 years of experience in roles such as experience designer, interaction designer, or product designer, with a focus on mobile, web, and on-device applications.
•Extensive expertise in web, mobile web, and native app design.
•Proven track record of collaborating with engineering and product teams to implement design thinking and agile methodologies.
•Demonstrated ability to drive a hypothesis-driven, iterative design and discovery process using both qualitative and quantitative research insights.
•Strong capability in working within cross-functional teams to ensure technical feasibility, business viability, and customer desirability.
•Skilled in presenting designs and strategies effectively to business stakeholders and leadership.
•Adept at managing and coordinating design work with external vendors.
•Experience in launching industry-leading consumer experiences.
•Experience in the hotel or airline digital sector is a plus.
Additional
Comments & Requirements
•Demonstrated expertise in leading design research, ideation, and the end-to-end development and delivery of web and mobile platforms.
•Experience in managing design projects across various channels and coordinating with multi-functional teams, effectively handling multiple initiatives and engaging with diverse stakeholders.
•Deep knowledge of human-centered design principles, lean methodologies, design operations, and experience working with design systems.
•Proven track record of providing coaching and mentorship to other designers, offering guidance and solutions to enhance their work.
•Exceptional interpersonal and leadership skills, with a proactive approach to managing multiple projects and competing priorities.
•A resourceful self-starter with a proactive mindset, capable of taking well-informed actions and driving initiatives forward.
Education & Special Skills:
•Bachelor’s degree in human resources, Business, or other related discipline.
•Proficient in design and research tools including Sketch, Figma, Adobe Creative Cloud, and Mural
•Working knowledge of Microsoft Office Suite applications, JIRA, and other agile development tools
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Primary Location:
US-IL-Chicago
Organization:
Hyatt Corporate Office, Chicago
Pay Basis:
Yearly
Job Level:
Full-time
Job:
Digital
Req ID:
CHI014195
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
The Opportunity
Hyatt is on the lookout for a dynamic Senior Product Designer to enhance our Sales & Events Digital Product Portfolio.
You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Senior Product Designer will spearhead the design of user interfaces, architectural frameworks, and visual interaction patterns to shape seamless, end-to-end digital guest experiences. Collaborating closely with Engineering and Product teams, you’ll play a key role in advancing our design practices and setting new standards for exceptional guest interactions.
We’re seeking a forward-thinking, enthusiastic designer who excels at uncovering opportunities for innovation and solving complex problems by analyzing customer behaviors. In this fast-paced environment, you’ll work alongside engineering, product management, and data analytics teams to enhance and transform the global guest experience across Hyatt’s digital platforms.
•Collaborates closely with Engineering and Product Management teams to enhance and evolve the customer experience, delivering engaging and intuitive solutions for guests.
•Communicates effectively and transparently with leadership and business stakeholders.
•Provides strategic recommendations, including planning, competitive analysis, and strategy development; conducts research and makes data-driven recommendations for both new and existing offerings based on business cases, roadmaps, and budgets.
•Investigates and adopts new design patterns and methodologies to continually improve the website and app experience.
•Applies UX best practices, industry trends, conversion metrics, and testing insights to optimize digital experiences and ensure the effective delivery of digital assets.
•Leads the creation and refinement of data-driven prototypes, wireframes, and designs for Hyatt’s digital products, focusing on innovation and user impact.
•Manages multiple projects concurrently while supporting the team’s design and technical backlog.
•Develops and tests both low and high-fidelity prototypes to understand guest motivations and feedback, validating and guiding advanced user experiences with emerging technologies.
•Mentors and supports Product Designers, evolving the design process to produce high-quality designs grounded in data, usability principles, and industry best practices.
Qualifications:
Experience Required:
•At least 7 years of experience in roles such as experience designer, interaction designer, or product designer, with a focus on mobile, web, and on-device applications.
•Extensive expertise in web, mobile web, and native app design.
•Proven track record of collaborating with engineering and product teams to implement design thinking and agile methodologies.
•Demonstrated ability to drive a hypothesis-driven, iterative design and discovery process using both qualitative and quantitative research insights.
•Strong capability in working within cross-functional teams to ensure technical feasibility, business viability, and customer desirability.
•Skilled in presenting designs and strategies effectively to business stakeholders and leadership.
•Adept at managing and coordinating design work with external vendors.
•Experience in launching industry-leading consumer experiences.
•Experience in the hotel or airline digital sector is a plus.
Additional
Comments & Requirements
•Demonstrated expertise in leading design research, ideation, and the end-to-end development and delivery of web and mobile platforms.
•Experience in managing design projects across various channels and coordinating with multi-functional teams, effectively handling multiple initiatives and engaging with diverse stakeholders.
•Deep knowledge of human-centered design principles, lean methodologies, design operations, and experience working with design systems.
•Proven track record of providing coaching and mentorship to other designers, offering guidance and solutions to enhance their work.
•Exceptional interpersonal and leadership skills, with a proactive approach to managing multiple projects and competing priorities.
•A resourceful self-starter with a proactive mindset, capable of taking well-informed actions and driving initiatives forward.
Education & Special Skills:
•Bachelor’s degree in human resources, Business, or other related discipline.
•Proficient in design and research tools including Sketch, Figma, Adobe Creative Cloud, and Mural
•Working knowledge of Microsoft Office Suite applications, JIRA, and other agile development tools
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Primary Location:
US-IL-Chicago
Organization:
Hyatt Corporate Office, Chicago
Pay Basis:
Yearly
Job Level:
Full-time
Job:
Digital
Req ID:
CHI014195
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.