TELECOMMUNICATIONS SPECIALIST

Summary This position is part of the Office of the Chief Information Officer (OCIO), Enterprise Services Division (ESD), Telecommunications Branch. GS-12 Salary Range: $99,200 - $128,956 GS-13 Salary Range: $117,962 - $153,354 Responsibilities Maintains telecommunications asset inventory, E911 record and related documentation with TDM technologies. Performs analysis and troubleshooting of VOIP configuration, voice quality, LAN and wifi issues, cabling punch downs, fiber installation, patching, and activating network. Performs end user requests for moves, adds, changes, and repairs throughout the organization performing basic to medium troubleshooting of telephone related systems, network infrastructure, servers and voicemail services. Maintains contact with EISS and bureau program and project managers and other staff to assure delivery of services within service interval period taking appropriate action when service delivery interval cannot be met or when service is in jeopardy. Coordinates service ordering and delivery for all contracts used to satisfy commercial service requirements for programs falling within EISS. Requirements Conditions of Employment U.S. Citizenship is required. Suitable for Federal employment, determined by background investigation. Direct Deposit of pay is required. Selective Service registration required for male applicants, unless exempt. Status candidates must meet time-in-grade (see Qualifications). Qualifications Specialized Experience: At the GS-12 level, you must meet the following qualification: One year of specialized experience equivalent to at least the GS-11 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position includes most if not all of the following: identifying and recommending improvements to enhance system capabilities; identifying acquisition strategies; conveying technical requirements for procurements; resolving contractor performance issues; and conducting studies to forecast and develop long-range plans. At the GS-13 level, you must meet the following qualification: One year of specialized experience equivalent to at least the GS-12 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Examples of specialized experience for this position include Specialized experience for this position includes most if not all of the following: communicating complex information to facilitate policy decisions, procurements, and resolution of contractor performance issues; interpreting and applying communication policies and extend them to specific applications, assessing cost and operational impacts, assessing user, and organizational requirements; evaluating near and long term impacts associated with significant industry changes; and advising top level managers on applying new developments and advances in telecommunications techniques. Only experience and education obtained by the closing date of this announcement will be considered. TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a RA for Online Assessments here. Career Transition Assistance Programs: CTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. To be considered under CTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. Please refer to Required Documents section for additional details. For information on CTAP visit here: Appointment Authorities: For more information on appointment authority eligibility requirements: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Telework Suitability: The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act. Stipulations of Employment: Selection may require completion of a 1-year probationary period. Work Schedule: This position allows for a flexible work schedule. Miscellaneous: This position is covered by the American Federation of Government Employees (AFGE), Local 5934. DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify. If selection is made below the full performance level, promotion up to the full performance level may be made without further competition. However, promotion(s) will depend on the performance of the incumbent and are not guaranteed. This vacancy announcement may be used to fill similar positions within 90 days.