Lumen Inc
Customer Solutions Designer I
Lumen Inc, Phoenix, Arizona, United States, 85003
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Customer Solutions Designer I role is a customer facing position responsible for technical data gathering to establish the most effective design and configuring service on the network.
Location
This role is Work from Home and can be based anywhere in the United States.
The Main Responsibilities
Provides complex conceptual and tactical solutions to customers networking requirements.
Optimizes existing designs by demonstrating good judgment in selecting methods and techniques for obtaining solutions.
Provides timely written status updates in the ordering systems and sets appropriate jeopardy status and engages appropriate resources to overcome obstacles which impede order progress.
Manages a work queue of provisioning orders, meets metric performance for all tasks, and completes designs/configurations on-time and with accuracy.
Reviews, complies to, and provides feedback to method of procedures and other engineering documents and templates.
Behavioral & Technical:
Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
Collaborative skills and use a team approach to accomplishing work.
Verbal, written and interpersonal communication skills.
Demonstrate ability to process tasks as assigned for one or more Lumen IP products
Use training, process documents, and peer knowledge to demonstrate ability to process tasks as assigned for incoming work
Process orders according to SLAs, On Time Performance and quality standards
Manage the assigned queue using time management skills
Escalate to a higher level as needed
Able to provision install, change and disconnect orders with a strong focus for quality and customer care.
Providing escalation support for lower-level techs
Respond to more complex maintenance and troubleshooting requests
What We Look For in a Candidate
Qualifications:
Associate degree or equivalent education and relevant experience.
2 - 3 years related experience in telecom or equivalent.
Good communication skills, both written and verbal.
Attention to detail, making sure you have all the information needed or quickly go back to the customer to obtain it.
Customer obsessed
Preferred Qualifications:
Experience in working in a fast-paced environment and dealing with ambiguity
Problem solving skills
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$38,119 - $50,825 in these states: AR ID KY LA ME MS NE SC SD
$40,500 - $53,500 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY
$42,132 - $56,175 in these states: CO MI MN NC NH NV OR RI
$44,138 - $58,850 in these states: CA CT DC DE IL MA MD NJ NY TX VA WA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 333798
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
38119
Salary Max :
58850
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
09/06/2024
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Customer Solutions Designer I role is a customer facing position responsible for technical data gathering to establish the most effective design and configuring service on the network.
Location
This role is Work from Home and can be based anywhere in the United States.
The Main Responsibilities
Provides complex conceptual and tactical solutions to customers networking requirements.
Optimizes existing designs by demonstrating good judgment in selecting methods and techniques for obtaining solutions.
Provides timely written status updates in the ordering systems and sets appropriate jeopardy status and engages appropriate resources to overcome obstacles which impede order progress.
Manages a work queue of provisioning orders, meets metric performance for all tasks, and completes designs/configurations on-time and with accuracy.
Reviews, complies to, and provides feedback to method of procedures and other engineering documents and templates.
Behavioral & Technical:
Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
Collaborative skills and use a team approach to accomplishing work.
Verbal, written and interpersonal communication skills.
Demonstrate ability to process tasks as assigned for one or more Lumen IP products
Use training, process documents, and peer knowledge to demonstrate ability to process tasks as assigned for incoming work
Process orders according to SLAs, On Time Performance and quality standards
Manage the assigned queue using time management skills
Escalate to a higher level as needed
Able to provision install, change and disconnect orders with a strong focus for quality and customer care.
Providing escalation support for lower-level techs
Respond to more complex maintenance and troubleshooting requests
What We Look For in a Candidate
Qualifications:
Associate degree or equivalent education and relevant experience.
2 - 3 years related experience in telecom or equivalent.
Good communication skills, both written and verbal.
Attention to detail, making sure you have all the information needed or quickly go back to the customer to obtain it.
Customer obsessed
Preferred Qualifications:
Experience in working in a fast-paced environment and dealing with ambiguity
Problem solving skills
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$38,119 - $50,825 in these states: AR ID KY LA ME MS NE SC SD
$40,500 - $53,500 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY
$42,132 - $56,175 in these states: CO MI MN NC NH NV OR RI
$44,138 - $58,850 in these states: CA CT DC DE IL MA MD NJ NY TX VA WA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 333798
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
38119
Salary Max :
58850
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
09/06/2024