Insight Global
Multimedia Technical Analyst
Insight Global, Draper, Utah, United States, 84020
Insight Global is looking for a Multimedia Technical Analyst to work for a financial client in Draper, UT This role is very high touch and supports audio and video conference meetings. It is a fast paced environment supporting hundreds of events every day. Events can range in complexity from a simple point to point call to a Townhall. You will be producing live events and troubleshooting all audio/video calls. Other duties include:
* Work as a service desk analyst to process multimedia requests such Audio and Video Conferences/events.* Resolve Audio Conference (AC) and Video Conference (VC) booking issues.* Set up, monitor and manage audio & video conferences remotely.* Process email and ticket requests efficiently and in a timely manner.* Act as an audio conference operator for high profile Operator Assisted calls.* Coordinate preventative maintenance and troubleshooting for AV infrastructure
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
* Must be client focused with ability to communicate effectively with a diverse group of clients.* Ability to learn and develop subject matter expertise in the systems and products we support, such as Zoom, MS Teams, etc.* Strong verbal and written communication skills* Strong analytical skills and quality conscious* Technically strong with excellent troubleshooting skills to resolve Audio and Video equipment & technology issues* Experience of working in a "hands on" role with Audio Visual products and Video bridges* Works well under pressure* Accurately document instances of hardware failure, repair, installation, upgrade and removal* Ability to have sound judgment in prioritizing tasks accordingly. Must be multi-task oriented
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
* Work as a service desk analyst to process multimedia requests such Audio and Video Conferences/events.* Resolve Audio Conference (AC) and Video Conference (VC) booking issues.* Set up, monitor and manage audio & video conferences remotely.* Process email and ticket requests efficiently and in a timely manner.* Act as an audio conference operator for high profile Operator Assisted calls.* Coordinate preventative maintenance and troubleshooting for AV infrastructure
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
* Must be client focused with ability to communicate effectively with a diverse group of clients.* Ability to learn and develop subject matter expertise in the systems and products we support, such as Zoom, MS Teams, etc.* Strong verbal and written communication skills* Strong analytical skills and quality conscious* Technically strong with excellent troubleshooting skills to resolve Audio and Video equipment & technology issues* Experience of working in a "hands on" role with Audio Visual products and Video bridges* Works well under pressure* Accurately document instances of hardware failure, repair, installation, upgrade and removal* Ability to have sound judgment in prioritizing tasks accordingly. Must be multi-task oriented
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.