Communications Specialist

45 min interview with Jason Elliott an Ralston, Erin

Implementation Communications Consultant – Contractor
The Role
As an Implementation Communications Consultant, you will build and complete the participant communications strategy during their plan transition. You will deliver high quality, critical information to plan participants, via email and print delivery, during periods of change. Your focus will be on corporate actions with existing Fidelity clients.

• Coordinate with the client on a communication & education strategy for the project, uncovering key client priorities and needs
• Highlight Fidelity's customization abilities and build into the strategy (where applicable) while positioning Fidelity’s standard processes
• Review project requirements and estimate the client cost to complete, by building a communications project plan or timeline, securing communication requirements and provide status updates throughout the life of the project
• Acquire client, plan and project information from the client, internal partners, and prior record-keeper to develop communications
• Draft communications, employee meeting presentations, and other informational components ensuring cost efficiencies
• Review communications with Fidelity legal/compliance, internal service team and the client.
• Coordinate production, setup, and delivery of communications
• Hold communication collaborators accountable for delivery dates and document completion dates

• Experience in employee benefits communication and/or financial services preferred
• At least 2 years' communications consulting experience preferred
• Confirmed project management experience required
• Confirmed understanding of communication processes from writing and editing through distribution across print and email
• Ability to write and/or edit readable, user-friendly copy and integrate graphics to improve message
• Ability to think critically and make decisions independently
• Knowledge of the communications and financial industry standards
• Consultative selling skills and experience
• Strong client servicing skills

You will work with multiple client projects simultaneously, depending on the level of complexity. Your efforts will help Fidelity profitability by offering efficient, digital solutions that engage participants. You will partner internally with key business partners in implementation, including legal and production to meet client expectations. You will partner externally with key collaborators like plan sponsors, consultants, and Fidelity’s vendors.

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at

or call

, prompt 2, option 2 if you would like to request accommodation.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at 

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit

Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.