International Association of Privacy Professionals
Customer Support Communications Coordinator
International Association of Privacy Professionals, Portsmouth, New Hampshire, us, 03801
Job Summary:
The Customer Support Communications Coordinator supports the Customer Support team with internal communications, training and documentation. The ideal candidate is creative, collaborative and resourceful, with outstanding writing skills.
Essential Duties and Responsibilities
Plan, write, and edit internal team communications; update as requiredCompile and support with the analysis of internal and external customer feedback (surveys, emails, etc.)Work cross-departmentally to compile, write, edit and update talking points, scripts, and/or supporting documentation related to IAPP products and initiativesAct as liaison to other departments; keep current on Marketing campaign and communication schedules/timetables, and inform Customer Support representatives as neededCreate and manage templates and standardized responses for Customer Support representativesCreate and maintain Customer Support documentations related to updated, standard processes and overhauls within the team online workspacesCreate and manage reporting from Salesforce, email system, Help Desk as neededWork with Customer Support leadership team to develop team training materials and communications, and assist with ongoing CS staff training
Additional Duties
Additional duties as assigned
Work Environment
At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NHoffice.
About the IAPP
The International Association of Privacy Professionals is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org.
What We Offer
Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a "get-stuff-done" culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine's Hall of Fame for "Best Small Companies to Work for in NH."
Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website:
iapp.org/careers.
The Customer Support Communications Coordinator supports the Customer Support team with internal communications, training and documentation. The ideal candidate is creative, collaborative and resourceful, with outstanding writing skills.
Essential Duties and Responsibilities
Plan, write, and edit internal team communications; update as requiredCompile and support with the analysis of internal and external customer feedback (surveys, emails, etc.)Work cross-departmentally to compile, write, edit and update talking points, scripts, and/or supporting documentation related to IAPP products and initiativesAct as liaison to other departments; keep current on Marketing campaign and communication schedules/timetables, and inform Customer Support representatives as neededCreate and manage templates and standardized responses for Customer Support representativesCreate and maintain Customer Support documentations related to updated, standard processes and overhauls within the team online workspacesCreate and manage reporting from Salesforce, email system, Help Desk as neededWork with Customer Support leadership team to develop team training materials and communications, and assist with ongoing CS staff training
Additional Duties
Additional duties as assigned
Work Environment
At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NHoffice.
About the IAPP
The International Association of Privacy Professionals is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org.
What We Offer
Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a "get-stuff-done" culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine's Hall of Fame for "Best Small Companies to Work for in NH."
Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website:
iapp.org/careers.