State of Pennsylvania
Police Communications Operator
State of Pennsylvania, Harrisburg, Pennsylvania, United States, 17101
THE POSITION
NOTE: THIS IS A REPOSTING OF N-2024-89418 WHICH WAS PREVIOUSLY OPEN FROM JULY 18, 2024 TO JULY 27, 2024. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.
Do you have experience working in a fast-paced environment and adapting to changing priorities? Are you able to remain calm under pressure and manage multiple tasks simultaneously? The Pennsylvania State Police (PSP) is currently seeking an experienced and dependable Police Communications Operator to help support PSP law enforcement functions. If you possess excellent communication skills and are prepared to be the vital link between the public and emergency services, we want you to join our team!
DESCRIPTION OF WORK
As a Police Communications Operator (PCO), your duties will include, but are not limited to the following:
* Receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues* Questioning callers to gather details, determine response requirements, and assign relative priorities of incidents* Dispatching and relaying incident information to responding troopers* Contacting municipal police, fire, ambulance, towing, PennDOT, and other agencies to provide incident details and request assistance and response* Utilizing Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and Protection from Abuse Database (PFAD) to access, research, and maintain records* Establishing and maintaining incident information in electronic record management systems* Communicating with troopers and other PCOs regarding active incidents or concerns
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
* Full-time employment, 40-hours per week* You must be available to work rotating shifts, including weekends, holidays, and overtime, based on operational needs.* Telework: This position does not offer telework.* Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $47,883 (before taxes).* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
* Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or* Two years of experience using computer systems for entering, updating, and retrieving information; or* Completion of 60 college credits; or* An equivalent combination of experience and training.
Special Requirements:
* All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.* All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.* All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
Additional Requirements:
* You must possess one year of experience receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues.* You must be able to perform essential job functions.
Legal Requirements:
* You must pass criminal history and background investigations.* This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
How to Apply:
* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.* Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
* Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
* 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short video!
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
* Eligibility rules apply.
01
Do you possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment?
* Yes* No
02
How many years of full-time experience using two-way radio, multi-line telephone, or computer aided dispatch systems do you possess?
* 2 years or more* 1 but less than 2 years* Less than 1 year* None
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04
How many years of full-time experience using computer systems for entering, updating, and retrieving information do you possess?
* 2 years or more* 1 but less than 2 years* Less than 1 year* None
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
06
How many semester credits of college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.
* 60 credits or more* 30 but less than 60 credits* Less than 30 credits* None
07
How many years of paraprofessional or technical experience do you possess?
* 2 years or more* 1 but less than 2 years* Less than 1 year* None
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
Additional Requirement: Do you possess one or more years of experience receiving calls from the general public and county 911 operators regarding emergency and non emergency police issues?
* Yes* No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
Required Question
Agency Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website http://www.employment.pa.gov
NOTE: THIS IS A REPOSTING OF N-2024-89418 WHICH WAS PREVIOUSLY OPEN FROM JULY 18, 2024 TO JULY 27, 2024. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.
Do you have experience working in a fast-paced environment and adapting to changing priorities? Are you able to remain calm under pressure and manage multiple tasks simultaneously? The Pennsylvania State Police (PSP) is currently seeking an experienced and dependable Police Communications Operator to help support PSP law enforcement functions. If you possess excellent communication skills and are prepared to be the vital link between the public and emergency services, we want you to join our team!
DESCRIPTION OF WORK
As a Police Communications Operator (PCO), your duties will include, but are not limited to the following:
* Receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues* Questioning callers to gather details, determine response requirements, and assign relative priorities of incidents* Dispatching and relaying incident information to responding troopers* Contacting municipal police, fire, ambulance, towing, PennDOT, and other agencies to provide incident details and request assistance and response* Utilizing Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and Protection from Abuse Database (PFAD) to access, research, and maintain records* Establishing and maintaining incident information in electronic record management systems* Communicating with troopers and other PCOs regarding active incidents or concerns
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
* Full-time employment, 40-hours per week* You must be available to work rotating shifts, including weekends, holidays, and overtime, based on operational needs.* Telework: This position does not offer telework.* Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $47,883 (before taxes).* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
* Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or* Two years of experience using computer systems for entering, updating, and retrieving information; or* Completion of 60 college credits; or* An equivalent combination of experience and training.
Special Requirements:
* All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.* All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.* All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
Additional Requirements:
* You must possess one year of experience receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues.* You must be able to perform essential job functions.
Legal Requirements:
* You must pass criminal history and background investigations.* This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
How to Apply:
* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.* Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
* Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
* 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short video!
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
* Eligibility rules apply.
01
Do you possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment?
* Yes* No
02
How many years of full-time experience using two-way radio, multi-line telephone, or computer aided dispatch systems do you possess?
* 2 years or more* 1 but less than 2 years* Less than 1 year* None
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04
How many years of full-time experience using computer systems for entering, updating, and retrieving information do you possess?
* 2 years or more* 1 but less than 2 years* Less than 1 year* None
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
06
How many semester credits of college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.
* 60 credits or more* 30 but less than 60 credits* Less than 30 credits* None
07
How many years of paraprofessional or technical experience do you possess?
* 2 years or more* 1 but less than 2 years* Less than 1 year* None
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
Additional Requirement: Do you possess one or more years of experience receiving calls from the general public and county 911 operators regarding emergency and non emergency police issues?
* Yes* No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
Required Question
Agency Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website http://www.employment.pa.gov