Freshworks Inc.
Director, HR Business Partner (G&A and AMER Marketing)
Freshworks Inc., San Mateo, California, United States, 94403
Director, HR Business Partner (G&A and AMER Marketing)
Full-timeFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.The Freshworks Human Resources team has been gaining significant momentum in adding value to our business. We have built - and are continuing to evolve - our HR team across a number of areas, from Learning & Development, HR Operations and Talent Management to Total Rewards, and Talent Acquisition. The success of Freshworks depends on a rich array of products and services that meet, exceed and delight our customers….and the Freshworks HR team is in the heart and center of all that we do.About the Role:This HR Director role will focus will have two primary responsibilities:Be the client facing HR leader for our Finance/Accounting, Workplace and Americas Marketing organizations;Be a contributing member of our G&A HR Business Partner community while acting as a partner to the global HRBP organization.What you’ll do:Leading through Freshworks Culture and Values through language, actions, and the complete employee experience.Consulting on, and improve, the organizational design, role structure, and communication flow to align to business strategy and priorities in the client group.Provide expertise and influence in organization development, including overall strategy and global workforce planning, as well as an understanding of how to participate in (and impact) Freshworks business growth strategy.Deliver all HR programs such as performance assessments, promotions, succession planning, and employee engagement plans with excellence and global consistency.Being a champion for data and metrics: leveraging analytics to influence business leaders and shaping direction and guidance.Provide change management and leadership coaching to successfully embrace opportunities of scale and growth.Interact across a global HR organization and COE’s, from Learning & Development and Talent Management to Total Rewards and Talent Acquisition.What you'll bring:12+ years’ experience in senior HR leadership roles partnering with senior executives.Experience in domestic, region and global environments.Extensive experience partnering with executive leaders in a business line or function playing a key role in accelerating business results.While interacting with executive leaders, being able to bend and flex, as needed, to first and second line people leaders who seek HR engagement and consultation.Software as a Service (SaaS) business and technology acumen—able to quickly learn the business and make talent and organization decisions that positively impact business outcomes.Proven experience influencing and leading transformational change across an organization and building this capability in others.Demonstrated ability to lead with data and insights to drive talent outcomes.Experience building organization and talent plans to identify and execute against current and future talent needs.Broad HR knowledge in key domain areas such as organizational design and development, executive coaching, talent acquisition, compensation, talent development, and planning.Track record of a commitment and proven wins in Diversity, Equity, and Inclusion.How you will lead:Executive Coach: Thought partner and coach to senior leadership teams to grow leadership capability at all levels. Build the rapport and trust required to lead courageous coaching conversations with senior vice presidents.High-Performing Team Builder: Create high-performing teams and as a result, highly engaged, high-performing organizations in service to delivering on our vision and strategy.Business Expert: Leverage deep understanding of the business strategy, plan, and value creation levers to provide insight and leadership into organizational effectiveness, talent planning, and talent development.Talent Steward: Partner with senior leaders and talent acquisition to identify, develop and hire the right senior level talent to support the business strategy and evolve the culture. Build capability for others to become talent stewards to attract, hire and retain top talent.Culture Advocate & Role Model: Raise the bar on our culture of diversity, belonging, inclusion, and engagement.Transformer: Drive People programs through a seamless partnership with HR centers of excellence and peer HR Business Partners to deliver on performance career growth, mobility, executive development, and total rewards.Develop Org Health: Deliver talent strategies, programs and mechanisms (performance, employee surveys, High Performing Org, and Talent Reviews) that enable the development and retention of top talent.Data Led: Partner with the senior leadership teams to drive analysis, insights, and improvement in key people metrics, including Employee Engagement, Internal Mobility and Top Talent Retention.The annual base salary range for this position is $166,700 — $239,660 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thur).
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Full-timeFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.The Freshworks Human Resources team has been gaining significant momentum in adding value to our business. We have built - and are continuing to evolve - our HR team across a number of areas, from Learning & Development, HR Operations and Talent Management to Total Rewards, and Talent Acquisition. The success of Freshworks depends on a rich array of products and services that meet, exceed and delight our customers….and the Freshworks HR team is in the heart and center of all that we do.About the Role:This HR Director role will focus will have two primary responsibilities:Be the client facing HR leader for our Finance/Accounting, Workplace and Americas Marketing organizations;Be a contributing member of our G&A HR Business Partner community while acting as a partner to the global HRBP organization.What you’ll do:Leading through Freshworks Culture and Values through language, actions, and the complete employee experience.Consulting on, and improve, the organizational design, role structure, and communication flow to align to business strategy and priorities in the client group.Provide expertise and influence in organization development, including overall strategy and global workforce planning, as well as an understanding of how to participate in (and impact) Freshworks business growth strategy.Deliver all HR programs such as performance assessments, promotions, succession planning, and employee engagement plans with excellence and global consistency.Being a champion for data and metrics: leveraging analytics to influence business leaders and shaping direction and guidance.Provide change management and leadership coaching to successfully embrace opportunities of scale and growth.Interact across a global HR organization and COE’s, from Learning & Development and Talent Management to Total Rewards and Talent Acquisition.What you'll bring:12+ years’ experience in senior HR leadership roles partnering with senior executives.Experience in domestic, region and global environments.Extensive experience partnering with executive leaders in a business line or function playing a key role in accelerating business results.While interacting with executive leaders, being able to bend and flex, as needed, to first and second line people leaders who seek HR engagement and consultation.Software as a Service (SaaS) business and technology acumen—able to quickly learn the business and make talent and organization decisions that positively impact business outcomes.Proven experience influencing and leading transformational change across an organization and building this capability in others.Demonstrated ability to lead with data and insights to drive talent outcomes.Experience building organization and talent plans to identify and execute against current and future talent needs.Broad HR knowledge in key domain areas such as organizational design and development, executive coaching, talent acquisition, compensation, talent development, and planning.Track record of a commitment and proven wins in Diversity, Equity, and Inclusion.How you will lead:Executive Coach: Thought partner and coach to senior leadership teams to grow leadership capability at all levels. Build the rapport and trust required to lead courageous coaching conversations with senior vice presidents.High-Performing Team Builder: Create high-performing teams and as a result, highly engaged, high-performing organizations in service to delivering on our vision and strategy.Business Expert: Leverage deep understanding of the business strategy, plan, and value creation levers to provide insight and leadership into organizational effectiveness, talent planning, and talent development.Talent Steward: Partner with senior leaders and talent acquisition to identify, develop and hire the right senior level talent to support the business strategy and evolve the culture. Build capability for others to become talent stewards to attract, hire and retain top talent.Culture Advocate & Role Model: Raise the bar on our culture of diversity, belonging, inclusion, and engagement.Transformer: Drive People programs through a seamless partnership with HR centers of excellence and peer HR Business Partners to deliver on performance career growth, mobility, executive development, and total rewards.Develop Org Health: Deliver talent strategies, programs and mechanisms (performance, employee surveys, High Performing Org, and Talent Reviews) that enable the development and retention of top talent.Data Led: Partner with the senior leadership teams to drive analysis, insights, and improvement in key people metrics, including Employee Engagement, Internal Mobility and Top Talent Retention.The annual base salary range for this position is $166,700 — $239,660 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thur).
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