ServiceNow
Sr. Manager, UX Research & Data Science
ServiceNow, Santa Clara, California, United States,
Job Description
What you get to do in this role:
Lead, mentor, and grow a team of Data Scientists, Quantitative, and Qualitative UX Researchers, ensuring alignment with organizational goals and fostering professional growth.
Identify and prioritize high-visibility, high-impact research opportunities and data science initiatives that drive business value.
Oversee day-to-day operations, provide guidance, and support team members in their research and analytical tasks.
Cultivate a collaborative and high-performance team culture, encouraging innovation and continuous improvement.
Develop and implement research strategies and methodologies that integrate quant & qual UX research and data science to deliver actionable insights.
Deliver impactful results by effectively managing and supporting team members to demonstrate the value of quant research, analytics, and mixed-method approaches.
Lead the org-wide quantitative method learning program to shift the culture to be more inclusive of quant and analytics data.
Develop and govern standardized UX Research methods as well as analytics best practices to be deployed across the UX Research org and beyond.
Partner closely with Research, Design, PM, Customer Experience, Marketing, Sales, and Engineering across business units in solving problems, having an alignment and building perspectives.
Present insights and directions for product and design development to Sr. Executives and leaders, with the ability to convey technical concepts to non-technical audiences.
Develop roadmaps, proactively forecast resource needs, and hire world-class talent.
What you get to do in this role:
Lead, mentor, and grow a team of Data Scientists, Quantitative, and Qualitative UX Researchers, ensuring alignment with organizational goals and fostering professional growth.
Identify and prioritize high-visibility, high-impact research opportunities and data science initiatives that drive business value.
Oversee day-to-day operations, provide guidance, and support team members in their research and analytical tasks.
Cultivate a collaborative and high-performance team culture, encouraging innovation and continuous improvement.
Develop and implement research strategies and methodologies that integrate quant & qual UX research and data science to deliver actionable insights.
Deliver impactful results by effectively managing and supporting team members to demonstrate the value of quant research, analytics, and mixed-method approaches.
Lead the org-wide quantitative method learning program to shift the culture to be more inclusive of quant and analytics data.
Develop and govern standardized UX Research methods as well as analytics best practices to be deployed across the UX Research org and beyond.
Partner closely with Research, Design, PM, Customer Experience, Marketing, Sales, and Engineering across business units in solving problems, having an alignment and building perspectives.
Present insights and directions for product and design development to Sr. Executives and leaders, with the ability to convey technical concepts to non-technical audiences.
Develop roadmaps, proactively forecast resource needs, and hire world-class talent.