Blue Shield Of California
Interaction Designer, Consultant
Blue Shield Of California, El Dorado Hills, California, United States, 95762
Job Description
Your Role
The Technical Communications team, part of the Customer Experience Planning and Performance Enablement department, designs, develops, and delivers knowledge management solutions that enable the adoption of new/ changing capabilities for business and/ or operations-based needs. Additionally, the team produces, maintains, and assesses the storage systems and documentation, including desk level procedures used by operations. The Interaction Consultant will report to the team's Senior Manager. In this role you will work closely with Digital teams, Information Technology, Customer Experience and Operations subject matter experts to develop and implement WalkMe solutions, and other knowledge assets that support customer digital adoption, employee job readiness, onboarding, and performance optimization.
Your Work
In this role, you will:Help present cohesive plan for UX participation with working teams and digital productsHelp manage the UX roadmap of operational and strategic projects and team resourcingActively coach scrum team designers on best practices regarding approach to solution design and implementationEvaluate toolset for design teams and inform recommendations for improving toolsMake recommendations to user experience team, product and development to improve processEnable the development and deployment of technical and operational communications and knowledge solutions that assist with front-line operational knowledge and support customer digital adoption.Oversee multiple concurrently running projects, while managing scope, schedule, and quality; communicates project roadblocks and solutions to management and business partners.Consult on best practices, solutions, and ways to use the WalkMe product suite and ServiceNow Knowledge Base functionality to create impactful implementations and knowledge assets; and support the assessment and evaluation of other knowledge management products and capabilities.Manage the WalkMe end-to-end process including design, prototyping, building, quality testing and publishing the created solutions.Conduct technical training and provide troubleshooting support for business partners.Qualifications
Requires a bachelor's degree or equivalent experienceRequires at least 7 years of prior relevant experienceRequires HTML or CSS experienceExperience working in a deadline-driven environment, where attention to detail, and the ability to multitask and prioritize a workload of competing prioritiesAbility to independently manage several projects simultaneously and operate under tight deadlinesA natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including developers and managersStrong organizational skills and high attention to detailA background in organizational change management or learning and development is preferredAn understanding of basic website features and technicalitiesWalkMe experience is preferredPay Range
The pay range for this role is: $ 109120.00 to $ 163680.00 for California.
Note
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
About the Team
Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!
Our Values:
Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.Our Workplace Model:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.
Two ways of working: Hybrid (our default) and office
Hybrid - In a business unit approved office a few times per year to 3 days per week, on averageOffice - In a business unit approved office 4+ days a week, on average. If the role you're applying for is deemed an "Essential Role," the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
Your Role
The Technical Communications team, part of the Customer Experience Planning and Performance Enablement department, designs, develops, and delivers knowledge management solutions that enable the adoption of new/ changing capabilities for business and/ or operations-based needs. Additionally, the team produces, maintains, and assesses the storage systems and documentation, including desk level procedures used by operations. The Interaction Consultant will report to the team's Senior Manager. In this role you will work closely with Digital teams, Information Technology, Customer Experience and Operations subject matter experts to develop and implement WalkMe solutions, and other knowledge assets that support customer digital adoption, employee job readiness, onboarding, and performance optimization.
Your Work
In this role, you will:Help present cohesive plan for UX participation with working teams and digital productsHelp manage the UX roadmap of operational and strategic projects and team resourcingActively coach scrum team designers on best practices regarding approach to solution design and implementationEvaluate toolset for design teams and inform recommendations for improving toolsMake recommendations to user experience team, product and development to improve processEnable the development and deployment of technical and operational communications and knowledge solutions that assist with front-line operational knowledge and support customer digital adoption.Oversee multiple concurrently running projects, while managing scope, schedule, and quality; communicates project roadblocks and solutions to management and business partners.Consult on best practices, solutions, and ways to use the WalkMe product suite and ServiceNow Knowledge Base functionality to create impactful implementations and knowledge assets; and support the assessment and evaluation of other knowledge management products and capabilities.Manage the WalkMe end-to-end process including design, prototyping, building, quality testing and publishing the created solutions.Conduct technical training and provide troubleshooting support for business partners.Qualifications
Requires a bachelor's degree or equivalent experienceRequires at least 7 years of prior relevant experienceRequires HTML or CSS experienceExperience working in a deadline-driven environment, where attention to detail, and the ability to multitask and prioritize a workload of competing prioritiesAbility to independently manage several projects simultaneously and operate under tight deadlinesA natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including developers and managersStrong organizational skills and high attention to detailA background in organizational change management or learning and development is preferredAn understanding of basic website features and technicalitiesWalkMe experience is preferredPay Range
The pay range for this role is: $ 109120.00 to $ 163680.00 for California.
Note
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
About the Team
Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!
Our Values:
Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.Our Workplace Model:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.
Two ways of working: Hybrid (our default) and office
Hybrid - In a business unit approved office a few times per year to 3 days per week, on averageOffice - In a business unit approved office 4+ days a week, on average. If the role you're applying for is deemed an "Essential Role," the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.