Quality Management Group
Community Manager - PSH/VASH - Sacramento H.B.
Quality Management Group, Sacramento, California, United States,
Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.
The Community Manager - Permanent Supportive Housing (PSH) is responsible for:Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancyMust assume proactive behavior and measures to properly represent the Company and build relationships in the community.Establishing and maintaining professional relationships with ownership and supportive services agencies.
This position does not include a unit. Prior LIHTC/tax credit experience required. Valid California Driver's license required. Prior PSH experience preferred.
RESPONSIBILITIESLEADERSHIP, ADMINISTRATION, OVERSIGHTOversee the duties of vendors, office staff and maintenance staffLead property meetings, interface with case managers, partnering agencies, and Step-Up program staff.Create and serve incident reports, warnings, and notices for lease violations. Notices must be reviewed and approved by supervisor.Meet regularly with Regional Manager and/or Senior Community Manager to ensure tenant legal issues are handled appropriately and notices are approved.Communicate actively with Regional Manager and/or Senior Community Manager and other service coordinators on quality of life issues relating to tenants. Must coordinate meetings with onsite services staff on a weekly or bi weekly basis.Ensure the safety and security of the building, including daily review of the electronic monitoring system and investigation of any property incidents.Responsible for all building keys, distribution and reclamation (doors and elevator).Coordinate site inspections of property and report any exterior/interior conditions requiring maintenance.
DIRECT SERVICE AND SUPPORTAssist and work collaboratively with the social services agencies to handle tenant issues and coordinate tenant activitiesInstruct new and existing tenants on house rules, maintenance of their apartments and proper use of the community room, laundry area, etc.Set regularly scheduled hours of availability to tenants, vendors, staff and outside service agencies.Collect rents monthly and log them in to property management software.Perform regular inspections for cleanliness, identify needed repairs and handle minor maintenance and common area cleaning.Handle minor maintenance and common area cleaning.
DOCUMENTATION AND DATA COLLECTIONDistribute and collect apartment applications, verify applications to ensure they are complete and accurate, show available units, input application dates received and verify applications for completeness daily and track all documents in Yardi as required.Prepare lease agreements and attachments as needed. Accept deposits and 1st month rent for all new tenants.Verify applicant/tenant income and ensure applicants/tenants meet all building and regulatory requirements.Complete Tenant Income Certifications and all other mandatory forms by building investors, regulatory agencies etc.Complete annual recertification process.Prepare new move ins and move outs and related resident actions.Maintain rent collection records, compile rent changes and increases.Weekly status report to the Regional Manager and/or Senior Community ManagerWeekly vacancy report to the Regional Manager and/or Senior Community Manager that will provide an update of the status of vacant units.Log petty cash receipts daily use.Stay current with Tax Credit, HUD and all relevant to Step Up on Second management policies and proceduresMaintain software tenant data filesCollect and process 504 requests (reasonable accommodations/modifications)Assist with regulatory agency and investor inspections and file reviews as needed.
SKILLS:Excellent communication and intervention skillsAbility to read and interpret documents such as regulatory policy and procedure manualsAbility to write business professional reports and correspondenceAbility to add, subtract, multiply, divide, calculate percentages, etc.Ability to follow directions and achieve measurable resultsAbility to problem solve and perform minor maintenanceAbility to keep accurate and timely record-keeping using industry-standard software
QUALIFICATIONS (EDUCATION & EXPERIENCE):High School Diploma/GED required.2+ years of property management experience required.Permanent supportive housing or affordable housing experience is requiredKnowledge of fair housing laws requiredPrevious experience with Yardi preferredPrevious experience with individuals experiencing mental health issues and/or homelessness preferredCurrent/Previous Project Based Section 8 experienceMinimum of 2 years in a leadership role overseeing other employeesMinimum 2 working in a position with comparable responsibilitiesMinimum 2 years customer serviceMinimum of a high school education or equivalentYARDI property management accounting software expertiseFormal instruction/designations such as a Certified Occupancy SpecialistFinancial managementProficient in speaking Spanish is preferred when applicable based on need of the propertyProficient in English language in verbal and written communications and in writing reportsComputer literacy in Outlook, Word, Excel and the InternetMust possess a valid Driver License and automobile insurance to operate vehicles for company business
ESSENTIAL SKILLS:Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customersExcellent professional communication skillsThe ability to hold the residents and employees accountableClear communication both written and oral including diplomacy and discretionAbility to build external relationships while positively promoting the organizationExcellent time and project management skills with the ability to organize and prioritize tasksRelate to others beyond giving and receiving instructionsHandle high stress situations effectivelyExhibit strong leadership skillsThe ability to both prioritize and delegate as neededDemonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performanceThrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detailA passion and strong understanding of our industry and our business missionAuthorized to work in the United States for any employerWilling to live on-site where applicable
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.5-7 hours of sitting, reading and typing daily1-3 hours of walking dailyOperates Computer requiring the use of hands/fingersOccasional bending, reaching, kneeling and/or crouchingRegular lifting of up to 30 poundsOccasional Climbing of StairsWhile performing the duties of this job, the employee is occasionally required to handle or feel objects, touch and use tools, stoop, twist, push, pull, grasp, balance, crawl, talk, and hear.Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.Specific audio/verbal abilities include communication with residents, employees, vendors and owners both in person and via telephone.
WORK ENVIRONMENTWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing this job, the employee is exposed to weather conditions prevalent at the time.
This may include warm, hot or cold temperatures. The noise level in the work environment is moderate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
The Community Manager - Permanent Supportive Housing (PSH) is responsible for:Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancyMust assume proactive behavior and measures to properly represent the Company and build relationships in the community.Establishing and maintaining professional relationships with ownership and supportive services agencies.
This position does not include a unit. Prior LIHTC/tax credit experience required. Valid California Driver's license required. Prior PSH experience preferred.
RESPONSIBILITIESLEADERSHIP, ADMINISTRATION, OVERSIGHTOversee the duties of vendors, office staff and maintenance staffLead property meetings, interface with case managers, partnering agencies, and Step-Up program staff.Create and serve incident reports, warnings, and notices for lease violations. Notices must be reviewed and approved by supervisor.Meet regularly with Regional Manager and/or Senior Community Manager to ensure tenant legal issues are handled appropriately and notices are approved.Communicate actively with Regional Manager and/or Senior Community Manager and other service coordinators on quality of life issues relating to tenants. Must coordinate meetings with onsite services staff on a weekly or bi weekly basis.Ensure the safety and security of the building, including daily review of the electronic monitoring system and investigation of any property incidents.Responsible for all building keys, distribution and reclamation (doors and elevator).Coordinate site inspections of property and report any exterior/interior conditions requiring maintenance.
DIRECT SERVICE AND SUPPORTAssist and work collaboratively with the social services agencies to handle tenant issues and coordinate tenant activitiesInstruct new and existing tenants on house rules, maintenance of their apartments and proper use of the community room, laundry area, etc.Set regularly scheduled hours of availability to tenants, vendors, staff and outside service agencies.Collect rents monthly and log them in to property management software.Perform regular inspections for cleanliness, identify needed repairs and handle minor maintenance and common area cleaning.Handle minor maintenance and common area cleaning.
DOCUMENTATION AND DATA COLLECTIONDistribute and collect apartment applications, verify applications to ensure they are complete and accurate, show available units, input application dates received and verify applications for completeness daily and track all documents in Yardi as required.Prepare lease agreements and attachments as needed. Accept deposits and 1st month rent for all new tenants.Verify applicant/tenant income and ensure applicants/tenants meet all building and regulatory requirements.Complete Tenant Income Certifications and all other mandatory forms by building investors, regulatory agencies etc.Complete annual recertification process.Prepare new move ins and move outs and related resident actions.Maintain rent collection records, compile rent changes and increases.Weekly status report to the Regional Manager and/or Senior Community ManagerWeekly vacancy report to the Regional Manager and/or Senior Community Manager that will provide an update of the status of vacant units.Log petty cash receipts daily use.Stay current with Tax Credit, HUD and all relevant to Step Up on Second management policies and proceduresMaintain software tenant data filesCollect and process 504 requests (reasonable accommodations/modifications)Assist with regulatory agency and investor inspections and file reviews as needed.
SKILLS:Excellent communication and intervention skillsAbility to read and interpret documents such as regulatory policy and procedure manualsAbility to write business professional reports and correspondenceAbility to add, subtract, multiply, divide, calculate percentages, etc.Ability to follow directions and achieve measurable resultsAbility to problem solve and perform minor maintenanceAbility to keep accurate and timely record-keeping using industry-standard software
QUALIFICATIONS (EDUCATION & EXPERIENCE):High School Diploma/GED required.2+ years of property management experience required.Permanent supportive housing or affordable housing experience is requiredKnowledge of fair housing laws requiredPrevious experience with Yardi preferredPrevious experience with individuals experiencing mental health issues and/or homelessness preferredCurrent/Previous Project Based Section 8 experienceMinimum of 2 years in a leadership role overseeing other employeesMinimum 2 working in a position with comparable responsibilitiesMinimum 2 years customer serviceMinimum of a high school education or equivalentYARDI property management accounting software expertiseFormal instruction/designations such as a Certified Occupancy SpecialistFinancial managementProficient in speaking Spanish is preferred when applicable based on need of the propertyProficient in English language in verbal and written communications and in writing reportsComputer literacy in Outlook, Word, Excel and the InternetMust possess a valid Driver License and automobile insurance to operate vehicles for company business
ESSENTIAL SKILLS:Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customersExcellent professional communication skillsThe ability to hold the residents and employees accountableClear communication both written and oral including diplomacy and discretionAbility to build external relationships while positively promoting the organizationExcellent time and project management skills with the ability to organize and prioritize tasksRelate to others beyond giving and receiving instructionsHandle high stress situations effectivelyExhibit strong leadership skillsThe ability to both prioritize and delegate as neededDemonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performanceThrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detailA passion and strong understanding of our industry and our business missionAuthorized to work in the United States for any employerWilling to live on-site where applicable
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.5-7 hours of sitting, reading and typing daily1-3 hours of walking dailyOperates Computer requiring the use of hands/fingersOccasional bending, reaching, kneeling and/or crouchingRegular lifting of up to 30 poundsOccasional Climbing of StairsWhile performing the duties of this job, the employee is occasionally required to handle or feel objects, touch and use tools, stoop, twist, push, pull, grasp, balance, crawl, talk, and hear.Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.Specific audio/verbal abilities include communication with residents, employees, vendors and owners both in person and via telephone.
WORK ENVIRONMENTWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing this job, the employee is exposed to weather conditions prevalent at the time.
This may include warm, hot or cold temperatures. The noise level in the work environment is moderate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.