Apple
Manager, Content Management
Apple, Cupertino, California, United States, 95014
The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it! Retail Engagement & Marketing (REM) is a diverse and multi-disciplinary organization. We are marketers, strategists, creatives, producers, and program managers whose role it is to help Apple Retail care for our customers and elevate our teams. We build insights, experiences, and programs all in service of bringing together the very best of Apple to help us reach more people, grow our business, and enrich lives.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.DescriptionApple is looking for an experienced leader with strong influencing skills and a strong customer focus to join REM's Content Management team. You are a self-starter, confident working in a constantly evolving environment where ambiguity and short turnaround schedules are the norm. You contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.Leading a group of Content Managers and collaborating closely with a global publishing agency, you will be responsible for maintaining the highest level of quality, productivity, and response time for all publishing deliverables across REM platforms. Responsibilities include:Content Deployment:
Lead all efforts associated with global content deployment at scale, across customer and internal facing content on multiple digital channels.Content Governance:
Establish and drive content standards, guidelines, and best practices to maintain consistency and quality across all digital platforms.Content Deployment Calendar:
Maintain the content calendar to plan, prioritize, and schedule publishing efforts, including collaboration with partners to track content refreshes/sunsets as needed.Resourcing and Traffic:
Manage resourcing and capacity utilization of Content Manager team and agency partner, overseeing strategic project prioritization and ensuring timely intake and distribution of work for flawless execution.Quality Assurance:
Responsible for overall quality of execution and stakeholder management. Build a model that meets the exacting standards of the business in terms of pixel-perfect content delivery and meeting publishing timelines.Rapid Response:
Help build and manage a 24/7 production operation which can flex to meet demands, including rapid response/urgent out-of-hours publishing requests, as well as the stable of sustain work on the REM POR.Creative Collaboration:
Partner with creatives to develop the content strategy, prototypes, design feasibility, and implementation across customer and internal facing platforms.Audience Management:
Partner with Comms and Learning strategists to define and oversee audience management across the multiple groups within our store community.Agency Management:
Lead global production partner to deploy content and hold agency accountable to SLAs, robust onboarding and training, and 24/7 service levels adhering to Apple’s exacting standards.Team Leadership:
Lead and mentor a team of Content Managers. Role model inclusive leadership behaviors and build, develop, and retain diverse teams.Stakeholder Management:
On-point for leading cross-functional partners across REM. Attend stakeholder planning and prioritization meetings, and partner on content deployment strategies.Minimum QualificationsBachelor degree in a related field, or equivalent work experience.5+ years of experience managing full-time employees with success in leading multiple projects, priorities, and people concurrently.7+ years of experience managing content across multiple content management systems with an ability to adapt to an ever-changing system and content landscape.5+ years of experience leading a global publishing agency across geo hubs and timezones with proven experience working with creatives, prototyping content and reviewing how content will show up across platforms.5+ years of experience in leading content management and deployment at global scale with an in-depth understanding of localization as it relates to content management.5+ years of experience leading process innovation and optimization at a global scale.Experience in HTML, CSS, XML, JSON.Key QualificationsExperience in prepping content for AI deployment including understanding of tagging and cataloging strategy.Experience in SEO.Expertise in video publishing and working knowledge of video formats, localization aspects, accessibility, etc.Additional RequirementsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $185,800 and $279,600, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.DescriptionApple is looking for an experienced leader with strong influencing skills and a strong customer focus to join REM's Content Management team. You are a self-starter, confident working in a constantly evolving environment where ambiguity and short turnaround schedules are the norm. You contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.Leading a group of Content Managers and collaborating closely with a global publishing agency, you will be responsible for maintaining the highest level of quality, productivity, and response time for all publishing deliverables across REM platforms. Responsibilities include:Content Deployment:
Lead all efforts associated with global content deployment at scale, across customer and internal facing content on multiple digital channels.Content Governance:
Establish and drive content standards, guidelines, and best practices to maintain consistency and quality across all digital platforms.Content Deployment Calendar:
Maintain the content calendar to plan, prioritize, and schedule publishing efforts, including collaboration with partners to track content refreshes/sunsets as needed.Resourcing and Traffic:
Manage resourcing and capacity utilization of Content Manager team and agency partner, overseeing strategic project prioritization and ensuring timely intake and distribution of work for flawless execution.Quality Assurance:
Responsible for overall quality of execution and stakeholder management. Build a model that meets the exacting standards of the business in terms of pixel-perfect content delivery and meeting publishing timelines.Rapid Response:
Help build and manage a 24/7 production operation which can flex to meet demands, including rapid response/urgent out-of-hours publishing requests, as well as the stable of sustain work on the REM POR.Creative Collaboration:
Partner with creatives to develop the content strategy, prototypes, design feasibility, and implementation across customer and internal facing platforms.Audience Management:
Partner with Comms and Learning strategists to define and oversee audience management across the multiple groups within our store community.Agency Management:
Lead global production partner to deploy content and hold agency accountable to SLAs, robust onboarding and training, and 24/7 service levels adhering to Apple’s exacting standards.Team Leadership:
Lead and mentor a team of Content Managers. Role model inclusive leadership behaviors and build, develop, and retain diverse teams.Stakeholder Management:
On-point for leading cross-functional partners across REM. Attend stakeholder planning and prioritization meetings, and partner on content deployment strategies.Minimum QualificationsBachelor degree in a related field, or equivalent work experience.5+ years of experience managing full-time employees with success in leading multiple projects, priorities, and people concurrently.7+ years of experience managing content across multiple content management systems with an ability to adapt to an ever-changing system and content landscape.5+ years of experience leading a global publishing agency across geo hubs and timezones with proven experience working with creatives, prototyping content and reviewing how content will show up across platforms.5+ years of experience in leading content management and deployment at global scale with an in-depth understanding of localization as it relates to content management.5+ years of experience leading process innovation and optimization at a global scale.Experience in HTML, CSS, XML, JSON.Key QualificationsExperience in prepping content for AI deployment including understanding of tagging and cataloging strategy.Experience in SEO.Expertise in video publishing and working knowledge of video formats, localization aspects, accessibility, etc.Additional RequirementsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $185,800 and $279,600, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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