LIV Design Collective LLC
Account Manager Alliances, Digital Data Design Institute
LIV Design Collective LLC, Boston, Massachusetts, us, 02298
Job SummaryDigital Data Design Institute (D^3) Alliances, part of our broader Global Engagement platform, engages with corporations, non-profits, foundations and others globally to establish partnerships and research collaborations. The Institute is built to dynamically adapt and scale, and responsibilities will evolve over time.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
The goal of the Alliances team is to ensure the success of the institute partnership program by engaging with new and existing industry partners for research-based engagements relating to digital technologies and AI, unlocking corporate innovation and growth. The partnership program is in its inaugural launch year and will be ramping up in the coming year.
Position DescriptionResponsibilities Include:
Account Management:
Develop and maintain strong relationships with key partner stakeholders at the C-Suite level (Including CEO, CDO, etc.), as well as key senior strategic and financial decision makers across organizations.Act as the main point of contact for all inquiries, requests, and concerns, ensuring prompt and satisfactory resolution.Shape the strategic direction of partner relationships and drive operational success for the account.Regularly communicate with partners to assess their needs, gather feedback, and identify opportunities for additional services that align D^3's portfolio of research with practical outcomes.Partner Engagement:
Coordinate with internal teams to ensure that account and other partner needs are met efficiently and effectively in a timely manner.Design and execute personalized engagement strategies to enhance partner satisfaction and retention incl. regular partner check-ins and updates.Document alignments and monitor partner engagement and satisfaction metrics, proactively addressing any issues that may arise.Strategic Planning:
Work closely with the Director of Corporate Alliances to develop strategic account plans for all partners.Identify growth opportunities across industry sectors, leveraging market insights and industry trends to inform account management engagement and delivery model.Provide input on institute offerings based on partner feedback and market research.Collaboration and Coordination:
Coordinate with internal departments such as research operations, learning network team, and design thinking to ensure seamless delivery of services to partners.Collaborate with the wider Corporate Alliances team to identify new business opportunities and support the acquisition of new partners.Functional Ramp up:
Support the ramp up of the partnership team and infrastructure for ensuring superior customer experience for all partners.This role is also responsible for other duties as assigned.
Basic QualificationsBachelor's degree in business administration, sales and marketing, or a related field required5 years of experience in account management, customer service, customer success, or sales is requiredAdditional Qualifications and SkillsExperience working in dynamic fast-paced environment in technology, higher ed or businessWorking knowledge of digital transformation concepts.Excellent communication skills, with the ability to articulate complex ideas clearly and concisely.Strong analytical and problem-solving abilities, with a keen attention to detail.Demonstrated ability to build and maintain strong client relationships.Strategic thinking and the ability to identify and capitalize on business opportunities.Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.Previous executive relationship management and conflict resolution experiences.Passionate about research pertaining to digital technologies and AI.Eagerness to make data-driven decisions in a dynamic environment.Consistent track record of meeting and exceeding target goals.Strong sense of ownership and dedication to accomplish goals and targets.Additional InformationThis is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite 3 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion:
The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment
BenefitsWe invite you to visit Harvard's Total Rewards website (#J-18808-Ljbffr
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
The goal of the Alliances team is to ensure the success of the institute partnership program by engaging with new and existing industry partners for research-based engagements relating to digital technologies and AI, unlocking corporate innovation and growth. The partnership program is in its inaugural launch year and will be ramping up in the coming year.
Position DescriptionResponsibilities Include:
Account Management:
Develop and maintain strong relationships with key partner stakeholders at the C-Suite level (Including CEO, CDO, etc.), as well as key senior strategic and financial decision makers across organizations.Act as the main point of contact for all inquiries, requests, and concerns, ensuring prompt and satisfactory resolution.Shape the strategic direction of partner relationships and drive operational success for the account.Regularly communicate with partners to assess their needs, gather feedback, and identify opportunities for additional services that align D^3's portfolio of research with practical outcomes.Partner Engagement:
Coordinate with internal teams to ensure that account and other partner needs are met efficiently and effectively in a timely manner.Design and execute personalized engagement strategies to enhance partner satisfaction and retention incl. regular partner check-ins and updates.Document alignments and monitor partner engagement and satisfaction metrics, proactively addressing any issues that may arise.Strategic Planning:
Work closely with the Director of Corporate Alliances to develop strategic account plans for all partners.Identify growth opportunities across industry sectors, leveraging market insights and industry trends to inform account management engagement and delivery model.Provide input on institute offerings based on partner feedback and market research.Collaboration and Coordination:
Coordinate with internal departments such as research operations, learning network team, and design thinking to ensure seamless delivery of services to partners.Collaborate with the wider Corporate Alliances team to identify new business opportunities and support the acquisition of new partners.Functional Ramp up:
Support the ramp up of the partnership team and infrastructure for ensuring superior customer experience for all partners.This role is also responsible for other duties as assigned.
Basic QualificationsBachelor's degree in business administration, sales and marketing, or a related field required5 years of experience in account management, customer service, customer success, or sales is requiredAdditional Qualifications and SkillsExperience working in dynamic fast-paced environment in technology, higher ed or businessWorking knowledge of digital transformation concepts.Excellent communication skills, with the ability to articulate complex ideas clearly and concisely.Strong analytical and problem-solving abilities, with a keen attention to detail.Demonstrated ability to build and maintain strong client relationships.Strategic thinking and the ability to identify and capitalize on business opportunities.Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.Previous executive relationship management and conflict resolution experiences.Passionate about research pertaining to digital technologies and AI.Eagerness to make data-driven decisions in a dynamic environment.Consistent track record of meeting and exceeding target goals.Strong sense of ownership and dedication to accomplish goals and targets.Additional InformationThis is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite 3 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion:
The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment
BenefitsWe invite you to visit Harvard's Total Rewards website (#J-18808-Ljbffr