Divisional Manager - International Marketing

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertDivisional Manager - International Marketing To develop Artemis business in the given geography. To plan, execute, monitor and control International Sales in terms of revenue targets, profitability and long term results.Principal Accountabilities(A) Strategic1. Team Building and Team Management

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.• Recruiting, inducting, training and managing team of young people and turning them into mature professionals.• Achieve desired level of Productivity per Employee• Recruiting Business Partners and ensuring their motivation.• Managing over all profitability of the division by ensuring cost per person remaining low2. Product Management• Develop and promote market specific products.• Develop and execute market specific policies.• Suggesting policy and process improvements.3. Customer Service• Managing needs of primary customer from end to end.• Ensuring continuity of communication with the customer even after the sales is over.• Managing high level of satisfaction in secondary customers.• Relationship development to convert all major customers in captive audience4. Operations and Compliance• Ensuring smooth flow of process – admission, medical care, discharge etc.• Ensuring timely handling of queries arising from Facilitators and Web.• Ensuring smooth handling of international patients in terms of lodging, boarding and logistics.• Negotiating legal framework of signing agreements between my organization and vendor / supplier organization.• Coordinating with various departments e.g. Patient Care, Medical Informatics, Medical and Nursing Care• Ensuring compliance to International Protocols and regulations related to International Guest arrivals1. International Sales target planning and budgeting• Provide inputs and support to Head – Marketing & Sales in the setting of short & long term revenue targets and budget for International Business channel.• Plan sales initiatives for the International Business channel.2. International Business Partners empanelment• Maintain database of all the International Business Partners• Identify and segment the countries to be covered• Initiate contact, explain the nature of business and services and also understand their need for healthcare for their clients.• Customize the requirements of International Business in package costing, get it approved from finance if required.• Enter in to tie ups by Coordinating with controller – legal, finance and international business partners.3. Control and track International Business sales activities• Analyze the sales in terms of countries, departments and profitability• Analyze sales and collection trends to identify the changing trends in the flow of international patients to India as a whole and Artemis as specific.• Managing sales promotion campaigns in the given territories (seminars / contact program / advertising campaign).• Overall responsibility of International Business Profitability and depth.4. Relationship building with key International Business Partners• Meeting and Developing relationships with Doctors / Facilitators in the specified markets.• Meeting and Developing relationship with key influencers present inside / outside India who can / may influence the business (agents / Tour operators / embassies / foreign delegates , foreign representatives and customers)• Striking alliances with Global Brands and design co campaigns.• Customer Relationship and Retention.5. Collection and credit control• Coordinate with patient care department about the outstanding bills of International Patients

Performance Parameters • Timely and relevant input• No. of tie ups/ empanelment• Timely submission of Sales MIS, in requisite format• Achievement of annual corporate revenue and collection targets• Achievement of annual profit margins• Continuity of tie ups as per contract.• Traffic- both OPD and IPD• Credit control

Education Graduate preferably B.Sc., B. Pharma with Diploma/Degree in SalesExperience Minimum 5 years of relevant experience in a large hospital or in service industry.Knowledge Functional/Technical• Good networking skills• Excellent oral and written communication• Knowledge of the overall business environment and services offered• Comfortable with common medical terminology• Clear understanding of selling services, along with pricingBehavioral/Personality• proactive, persistent• Good analytical and problem solving skills• Team Player• Learning orientation and open

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