Operations Assistant Manager - Pottery Painting Studio

About the position: The Operations Assistant Manager is involved in the day-to-day operations of the studio interacting with customers and leading the team to meet its goals of efficiency and customer satisfaction. Operations Assistant Manager responsibilities include oversee the processing of ceramics, training studio associates, monitoring inventory, and ordering merchandise based on demand. Our ideal candidate will have retail or restaurant manager skills and a sharp business mindset. You should also be skilled at organizing and solving problems with a passion for art. Interpersonal and mediation skills will also be very useful since you’ll often be acting as a liaison between managers, employees, and customers. Ultimately, the duties of the Operations Assistant Manager are to make sure our studio operates efficiently, and that we keep our customers happy.DUTIES & RESPONSIBILITIES: Uphold and model all policies within the Policy and Procedures Manual and maintains and update the document as needed. Promote events and party packages. Assists with the smooth operation and success of such events. Evaluate employee performance and identify hiring and training needs. Motivate, and mentor staff in order to reach and/or exceed sales goals. Maintain company safety standards/housekeeping and be proactive in safeguarding all studio assets. Have more than a basic knowledge of glazing, kiln loading, and the functions of the kilns. (Training will be provided) Work with the Leadership Team in creating exciting and robust sales and events programs that engage the sales associates, drive increased sales, and are measurable. Proactively communicates and reports to the Studio Manager and Owner and is expected to respond to and act upon given direction from Management. Be willing to assist with monthly staff meetings. Must be able to attend staff, sales, and training meetings as scheduled. Be responsible for supervising opening and/or closing duties. Be able to resolve customer complaints in the absence of the Studio ManagerBe able to recognize a need and delegate tasks at hand. Foster a sense of teamwork. Perform other duties that may be needed.Operations: Communicates to Studio Manager about pottery items customers request and items that we need to re-order. Oversees that shelves are properly stocked, priced, and orderly (or assigns staff). Ensures that items are received timely, unboxed, and put in shelves ( along with staff). Ensures that staff reports broken items to the Owner for credits/refunds from vendors. Responsible for ceramic processing breakdowns and the creation of more efficient procedures. Kiln Room (training will be provided). Along with Team Leader/ Studio manager ensures proper operations of Kiln Room and flow of ceramics. Helps train staff on kiln room operations. Oversees repairs. Oversees rushes. Oversees organization of bags in the back room. Storage Room. Oversees organization of supplies and samples in the storage room.QUALIFICATIONS: Must have at least 1-year proven experience in an art, retail or restaurant management position (Shift Leader or Assistant Manager). Ability to remain calm, composed, and professional during challenging situations. Passionate about excellent customer service. Excellent organizational, analytical, and management skills. Experience as a hands-on leader who loves being on the floor to motivate, coach, and help teams succeed. Strong emotional intelligence, resilience, communication skills, and the ability to influence team members. Problem-solving attitude. Flexible availability. Previous experience working with kids is a plus. Evenings and weekend availability. All staff members at our studio receive hourly pay plus tips. Hourly disclosed here is a very conservative estimate. Events and parties create great potential for added tips as they are paid to the staff running the party directly. Each employee is in charge of creating more income by doing more parties, especially during the Holidays.WORKING CONDITIONS / PHYSICAL REQUIREMENTS: The Assistant Manager position is a full-time position that requires a minimum of 35 hours for full time. This position requires to stand for hours, walk, bend, squat, reach above shoulder, lift boxes or inventory items up to 50 pounds. 6 and 8-hr shifts.BENEFITS: Employee discount, Paid training, Paid sick hours, Free participation in studio events, 401(k), PTO, Hourly rate + tipsrecblid 6i4qbdiokz563kc7qfcodyhst8r2cx