Lyon County Kansas
Communications Officer II
Lyon County Kansas, Emporia, Kansas, United States, 66801
About the job Communications Officer II
APPLY TODAY
Come explore the endless opportunities in an environment where we support you and your professional success.
As a Lyon County
Communications Officer II , you will provide the link between those requesting public safety services, both emergency and non-emergency, and evaluating and dispatching the required resources as needed. In this position, you will handle communication relay for law enforcement, fire, emergency medical services, and other emergency and non-emergency calls for service utilizing multiple forms of technology to provide lifesaving instructions. Communications Officers will be expected to have acquired the necessary information and skills to perform the job within acceptable standards after six months in this position, and will be required in an additional six months to demonstrate competency and proficiency.
This position operates on a shift schedule and may involve working long hours, weekends, holidays and/or scheduled days off. Communications Officers have continual contact with the general public, and must be able to maintain a calm, professional demeanor while effectively gathering information necessary to provide needed assistance to all citizens. Other duties as assigned.
Non-exempt position with a
solid base pays $21.00/hr. and benefits including, paid time off (accounts credited at 10 hours vacation and 8 hours sick per month worked), vendor discounts, health, dental, and vision insurance and much more!
PREFERRED EDUCATION AND EXPERIENCE:•2 years of public safety communications experience required•1 year of CAD experience required•Ability to speak and read English fluently is required. The ability to speak and/or read additional language(s) is helpful.
REQUIRED EDUCATION AND EXPERIENCE:•Must pass a background check, pre-employment physical, drug screening and work screen.•High school diploma, G.E.D. or equivalent required.•Emergency Telecommunicator, Emergency Medical Dispatch and Emergency Fire Dispatch certification is required to be obtained during the training period. Recertification is required throughout employment. Employees not passing initial testing, and not meeting the minimum initial score to be eligible for re-testing, necessitating a second attendance through the full course, shall not be retained.
Serious applicants only need apply.
Application and job description may be obtained at the Human Resources Department or online at www.lyoncounty.org.
Lyon County EOE | Women | Minorities | Disabled | Veteran
E.O.E. LYON COUNTY strongly encourages women, minorities, individuals with disabilities and veterans to apply to all of our position openings.
Disclaimer: The above information on this announcement has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job.
JOB DESCRIPTION
I. JOB SUMMARY : This is a non-exempt, Grade 4 position. Communications Officers responsibilities include, but are not limited to, providing the link between those requesting public safety services, both emergency and non-emergency, and evaluating and dispatching the required resources as needed. Communications Officers are a critical link in the protection of life and property.
The roles, responsibilities, job functions, knowledge, skills and abilities set forth herein may be revised from time-to-time in order to comply with federal and state laws, departmental needs and the changing requirements for this position.
II. PRIMARY FUNCTIONS OF WORK:
a.
Handling communication relay for law enforcement, fire, emergency medical services, and, other emergency and non-emergency service units as needed
b.
Responsibility for radio, telephone, KCJIS, Computer, in-person, and, written communications relay of information both public and confidential in nature.
c.
Must be able to act without supervision. Work is reviewed by supervisor(s) through reports and observations.
III. ESSENTIAL FUNCTIONS:
a.
Receiving and responding to calls for service
b.
Relaying vital information to responding units and/or summoning the proper authority
c.
Maintenance of accurate radio and telephone logs
d.
Accurately entering information into computer
e.
Retrieving and completing accurate data entry into the Computer-Aided Dispatch system.
f.
Duty to maintain a positive work atmosphere by acting and communicating in a manner so that employee gets along with customers, citizens, coworkers and management.
g.
Being pleasant, respectful and civil with others on the job and displaying a good-natured, cooperative attitude.
h.
Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
i.
Obligation to be reliable, responsible, dependable, and fulfill duties.
j.
Must show up for work on a regular and predictable basis as scheduled
IV. MARGINAL FUNCTIONS:
These include but are not limited to:
a.
Accurately completing warrant, PFA (protection from abuse) Orders and NCIC entries and validations
b.
Map reading and analysis
c.
Type reports
d.
May be required to work long hours, weekends, holidays, and/or scheduled days off
e.
Clean communications area
f.
Other related work as required or directed
g.
May be required to participate for 2-3 years in the WorkWellKS training seminars and the Lyon County, Kansas Wellness Team roles as: Convener, Facilitator, Secretary, Communications/Promotion, Liaison to the Executive, Meaningful Employee Engager, Event Planner, Benefits Liaison, Data Liaison, and/or Facilities.
V. QUALIFICATIONS
a.
Experience:Prior experience is not required. Public safety communications experience is desirable. Employee is expected to have acquired the necessary information and skills to perform the job within acceptable standards after six months in this position. Employee will be required in an additional six months to demonstrate competency and proficiency.
b.
Education: High School Diploma or GED required. Requires receiving at least twenty (20) hours of continuing education training annually to maintain proficiency and certifications. Ability to speak and read English fluently is required. The ability to speak and/or read additional language(s) is helpful.
i.
Emergency Medical Dispatch certification is required to be obtained during the training period. Recertification is required throughout employment. Employees not passing initial testing, and not meeting the minimum initial score to be eligible for re-testing, necessitating a second attendance through the full course, shall not be retained.
c.
Citizenship: Employees must be a United States Citizen or otherwise be legally entitled to work in the United States.
d.
Accountability: Employee is accountable for the efficient and acceptable performance of his/her duties and responsibilities.
e.
Supervision: Limited supervision is provided by the Shift Supervisor and/or other supervising personnel.
f.
Personal Relations: Frequent contact with other departments and continual contact with the general public. Employees in this positon must be able to maintain a calm, professional demeanor while effectively gathering information necessary to provided needed assistance to all citizens.
g.
Working Conditions: Adverse working conditions exist to public safety communication personnel. This position is sedentary in nature with minimal tasks that require lifting, pushing, pulling or carrying medium weight (25-30 pound) loads.
h.
Physical Requirements: This position is sedentary in nature with minimal tasks that require lifting, pushing, pulling or carrying medium weight (25-50 pound) loads.
i. Employees hired after August, 2018:
Lyon County/City of Emporia (Company) understands that a job analysis is being completed in compliance with the Americans with Disabilities Act (ADA). One of the outcomes of the job analysis is the determination of one or more job specific tests that will either qualify or disqualify the post-offer or post-employment (fit for duty) candidate for the position. For the Classification Series of LYON COUNTY/CITY OF EMPORIA: OFFICE PERSONNEL:
The Company representative hereby acknowledges the following as valid physical requirements:
1.
Employee lifts/carries 50 pounds occasionally (less than 33% of the time or 1-100 times per day).
2.
Employee lifts/carries 25 pounds frequently (34%-66% of the time or 100-500 times per day).
3.
Employee lifts/carries 10 pounds constantly (67%-100% of the time or over 500 times per day).
4.
Employees position requires pushing a maximum force of 5 pounds.
5.
Employees position requires pulling a maximum force of 5 pounds.
ii. SAFE LIFTING CRITERIA:
1. Floor to knuckle:
45 lbs.
2. 12 to knuckle:
45lbs.
3. Knuckle to shoulder:
22.5 lbs.
4. Shoulder to overhead:
22.5 lbs.
5. Carry:
45 lbs.
6. Push:
N/A
7. Pull:
N/A
i.
Special Requirements: Because of the confidential, sensitive nature of information processed, and Criminal Justice Information Systems regulations, an employee must be able to pass a background investigation and polygraph examination. Felony criminal history will automatically disqualify or terminate employment.
DISCLAIMER
This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FSLA).
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Salary: From $20.04 per hour
Benefits:
401(k)Dental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offProfessional development assistanceRetirement planVision insuranceSchedule:
12 hour shiftHolidaysMonday to FridayWeekends as neededAbility to commute/relocate:
Emporia, KS: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
APPLY TODAY
Come explore the endless opportunities in an environment where we support you and your professional success.
As a Lyon County
Communications Officer II , you will provide the link between those requesting public safety services, both emergency and non-emergency, and evaluating and dispatching the required resources as needed. In this position, you will handle communication relay for law enforcement, fire, emergency medical services, and other emergency and non-emergency calls for service utilizing multiple forms of technology to provide lifesaving instructions. Communications Officers will be expected to have acquired the necessary information and skills to perform the job within acceptable standards after six months in this position, and will be required in an additional six months to demonstrate competency and proficiency.
This position operates on a shift schedule and may involve working long hours, weekends, holidays and/or scheduled days off. Communications Officers have continual contact with the general public, and must be able to maintain a calm, professional demeanor while effectively gathering information necessary to provide needed assistance to all citizens. Other duties as assigned.
Non-exempt position with a
solid base pays $21.00/hr. and benefits including, paid time off (accounts credited at 10 hours vacation and 8 hours sick per month worked), vendor discounts, health, dental, and vision insurance and much more!
PREFERRED EDUCATION AND EXPERIENCE:•2 years of public safety communications experience required•1 year of CAD experience required•Ability to speak and read English fluently is required. The ability to speak and/or read additional language(s) is helpful.
REQUIRED EDUCATION AND EXPERIENCE:•Must pass a background check, pre-employment physical, drug screening and work screen.•High school diploma, G.E.D. or equivalent required.•Emergency Telecommunicator, Emergency Medical Dispatch and Emergency Fire Dispatch certification is required to be obtained during the training period. Recertification is required throughout employment. Employees not passing initial testing, and not meeting the minimum initial score to be eligible for re-testing, necessitating a second attendance through the full course, shall not be retained.
Serious applicants only need apply.
Application and job description may be obtained at the Human Resources Department or online at www.lyoncounty.org.
Lyon County EOE | Women | Minorities | Disabled | Veteran
E.O.E. LYON COUNTY strongly encourages women, minorities, individuals with disabilities and veterans to apply to all of our position openings.
Disclaimer: The above information on this announcement has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job.
JOB DESCRIPTION
I. JOB SUMMARY : This is a non-exempt, Grade 4 position. Communications Officers responsibilities include, but are not limited to, providing the link between those requesting public safety services, both emergency and non-emergency, and evaluating and dispatching the required resources as needed. Communications Officers are a critical link in the protection of life and property.
The roles, responsibilities, job functions, knowledge, skills and abilities set forth herein may be revised from time-to-time in order to comply with federal and state laws, departmental needs and the changing requirements for this position.
II. PRIMARY FUNCTIONS OF WORK:
a.
Handling communication relay for law enforcement, fire, emergency medical services, and, other emergency and non-emergency service units as needed
b.
Responsibility for radio, telephone, KCJIS, Computer, in-person, and, written communications relay of information both public and confidential in nature.
c.
Must be able to act without supervision. Work is reviewed by supervisor(s) through reports and observations.
III. ESSENTIAL FUNCTIONS:
a.
Receiving and responding to calls for service
b.
Relaying vital information to responding units and/or summoning the proper authority
c.
Maintenance of accurate radio and telephone logs
d.
Accurately entering information into computer
e.
Retrieving and completing accurate data entry into the Computer-Aided Dispatch system.
f.
Duty to maintain a positive work atmosphere by acting and communicating in a manner so that employee gets along with customers, citizens, coworkers and management.
g.
Being pleasant, respectful and civil with others on the job and displaying a good-natured, cooperative attitude.
h.
Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
i.
Obligation to be reliable, responsible, dependable, and fulfill duties.
j.
Must show up for work on a regular and predictable basis as scheduled
IV. MARGINAL FUNCTIONS:
These include but are not limited to:
a.
Accurately completing warrant, PFA (protection from abuse) Orders and NCIC entries and validations
b.
Map reading and analysis
c.
Type reports
d.
May be required to work long hours, weekends, holidays, and/or scheduled days off
e.
Clean communications area
f.
Other related work as required or directed
g.
May be required to participate for 2-3 years in the WorkWellKS training seminars and the Lyon County, Kansas Wellness Team roles as: Convener, Facilitator, Secretary, Communications/Promotion, Liaison to the Executive, Meaningful Employee Engager, Event Planner, Benefits Liaison, Data Liaison, and/or Facilities.
V. QUALIFICATIONS
a.
Experience:Prior experience is not required. Public safety communications experience is desirable. Employee is expected to have acquired the necessary information and skills to perform the job within acceptable standards after six months in this position. Employee will be required in an additional six months to demonstrate competency and proficiency.
b.
Education: High School Diploma or GED required. Requires receiving at least twenty (20) hours of continuing education training annually to maintain proficiency and certifications. Ability to speak and read English fluently is required. The ability to speak and/or read additional language(s) is helpful.
i.
Emergency Medical Dispatch certification is required to be obtained during the training period. Recertification is required throughout employment. Employees not passing initial testing, and not meeting the minimum initial score to be eligible for re-testing, necessitating a second attendance through the full course, shall not be retained.
c.
Citizenship: Employees must be a United States Citizen or otherwise be legally entitled to work in the United States.
d.
Accountability: Employee is accountable for the efficient and acceptable performance of his/her duties and responsibilities.
e.
Supervision: Limited supervision is provided by the Shift Supervisor and/or other supervising personnel.
f.
Personal Relations: Frequent contact with other departments and continual contact with the general public. Employees in this positon must be able to maintain a calm, professional demeanor while effectively gathering information necessary to provided needed assistance to all citizens.
g.
Working Conditions: Adverse working conditions exist to public safety communication personnel. This position is sedentary in nature with minimal tasks that require lifting, pushing, pulling or carrying medium weight (25-30 pound) loads.
h.
Physical Requirements: This position is sedentary in nature with minimal tasks that require lifting, pushing, pulling or carrying medium weight (25-50 pound) loads.
i. Employees hired after August, 2018:
Lyon County/City of Emporia (Company) understands that a job analysis is being completed in compliance with the Americans with Disabilities Act (ADA). One of the outcomes of the job analysis is the determination of one or more job specific tests that will either qualify or disqualify the post-offer or post-employment (fit for duty) candidate for the position. For the Classification Series of LYON COUNTY/CITY OF EMPORIA: OFFICE PERSONNEL:
The Company representative hereby acknowledges the following as valid physical requirements:
1.
Employee lifts/carries 50 pounds occasionally (less than 33% of the time or 1-100 times per day).
2.
Employee lifts/carries 25 pounds frequently (34%-66% of the time or 100-500 times per day).
3.
Employee lifts/carries 10 pounds constantly (67%-100% of the time or over 500 times per day).
4.
Employees position requires pushing a maximum force of 5 pounds.
5.
Employees position requires pulling a maximum force of 5 pounds.
ii. SAFE LIFTING CRITERIA:
1. Floor to knuckle:
45 lbs.
2. 12 to knuckle:
45lbs.
3. Knuckle to shoulder:
22.5 lbs.
4. Shoulder to overhead:
22.5 lbs.
5. Carry:
45 lbs.
6. Push:
N/A
7. Pull:
N/A
i.
Special Requirements: Because of the confidential, sensitive nature of information processed, and Criminal Justice Information Systems regulations, an employee must be able to pass a background investigation and polygraph examination. Felony criminal history will automatically disqualify or terminate employment.
DISCLAIMER
This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FSLA).
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Salary: From $20.04 per hour
Benefits:
401(k)Dental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offProfessional development assistanceRetirement planVision insuranceSchedule:
12 hour shiftHolidaysMonday to FridayWeekends as neededAbility to commute/relocate:
Emporia, KS: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person