Encore Global
Event Technical Lead, Audio Visual (Part Time) - DoubleTree by Hilton Hotel Port
Encore Global, Mission, Kansas, United States, 66205
Position OverviewThe Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.Key Job ResponsibilitiesEquipment Operation
Increase your chances of an interview by reading the following overview of this role before making an application.• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.• Troubleshoot technical issues and resolve problems quickly as they arise.• Complies with all Company security and safety measures.• Ensures equipment is secure from theft and/or damage when in use.Customer Service• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.• Maintains a positive relationship with all clients through effective communication.• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.• Monitors events and checks in on customers throughout the day.• Understands and fosters the hotel/client relationship.Technical Ability• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.• Anticipates equipment challenges and changes in a timely and professional manner.Systems Knowledge• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.• Interacts with other staff and outside vendors for equipment.• Increases revenue by utilizing floor up-selling techniques.• Works with clients to finalize invoices.• As needed, works within Encore systems and applications.Job QualificationsHigh school diploma required, Associate’s degree is preferred.2-3+ years of customer service or hospitality experience is preferred.2-3+ years of audio-visual experience is required.Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.A valid driver’s license is required for team members in positions that may operate Company vehicles.Additional DOT requirements may need to be met if applicable.Must be able to lift 50 lbs.Work EnvironmentHotel and Warehouse environments with moderate exposure to outdoor temperatures and dirt, sand, or dust. Working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations and must adhere to appearance guidelines as defined by Encore.Physical RequirementsTeam members are required to meet specified physical criteria to effectively execute essential job functions.
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Increase your chances of an interview by reading the following overview of this role before making an application.• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.• Troubleshoot technical issues and resolve problems quickly as they arise.• Complies with all Company security and safety measures.• Ensures equipment is secure from theft and/or damage when in use.Customer Service• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.• Maintains a positive relationship with all clients through effective communication.• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.• Monitors events and checks in on customers throughout the day.• Understands and fosters the hotel/client relationship.Technical Ability• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.• Anticipates equipment challenges and changes in a timely and professional manner.Systems Knowledge• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.• Interacts with other staff and outside vendors for equipment.• Increases revenue by utilizing floor up-selling techniques.• Works with clients to finalize invoices.• As needed, works within Encore systems and applications.Job QualificationsHigh school diploma required, Associate’s degree is preferred.2-3+ years of customer service or hospitality experience is preferred.2-3+ years of audio-visual experience is required.Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.A valid driver’s license is required for team members in positions that may operate Company vehicles.Additional DOT requirements may need to be met if applicable.Must be able to lift 50 lbs.Work EnvironmentHotel and Warehouse environments with moderate exposure to outdoor temperatures and dirt, sand, or dust. Working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations and must adhere to appearance guidelines as defined by Encore.Physical RequirementsTeam members are required to meet specified physical criteria to effectively execute essential job functions.
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