The Pivot Group
Marketing Operations Manager
The Pivot Group, Grand Rapids, Michigan, United States,
Are you passionate about driving operational excellence and fostering meaningful client and team relationships? Were searching for a Director of Operations to join a dynamic marketing agency, contributing to both strategic growth and daily operations. If you thrive in a fast-paced, collaborative environment and are motivated by measurable success, this role offers a unique opportunity to leave a lasting impact.
Job Overview:
As the Director of Operations, you will be the cornerstone of client relations and project execution, ensuring seamless collaboration between freelancers and clients. With a focus on enhancing processes, you will oversee contract management, project coordination, and operational improvements. Youll play an integral role in helping the business deliver exceptional value, with a specific goal of driving $400,000 in client value within 12 months.
Key Responsibilities:
Client & Freelancer ManagementServe as the primary contact for client communications, ensuring expectations are consistently exceeded.
Regularly meet with a team of seven freelancers to maintain collaboration and strong relationships.
Project CoordinationManage both new and existing client contracts, keeping clients informed on invoices and deliverables.
Oversee weekly project execution for four retainer clients, ensuring timely and high-quality outcomes.
Systems ImprovementEnhance operational systems to streamline contract development, work-sharing, and team management.
Mentorship & SupportEngage in strategic planning sessions with the CEO, providing feedback on business performance and areas for improvement.
Recommended Qualifications:
Strong interpersonal skills, with the ability to foster relationships and communicate effectively.
Experience in content marketing and an understanding of marketing strategies.
Proven track record in managing projects that align with scope, budget, and deadlines.
Expertise in negotiating contracts and mobilizing teams.
Proficient with marketing tools, CRM systems, and project management software.
Aptitude for identifying and implementing process improvements.
Preferred Qualifications:
Previous experience in a marketing agency or consulting role.
Experience working with freelancers or remote teams.
Advanced proficiency in client relationship management (CRM) systems like HubSpot or Salesforce.
Who Should Apply:
Operations Managers
Project Managers with a marketing background
Marketing Consultants with operational expertise
Freelance Managers looking to transition into a more strategic role
Why Consider This Role?
This is a great opportunity for someone looking for a part-time, hybrid role with both remote and in-person flexibility. You'll have the chance to influence operational strategy while working closely with a dedicated team and clients, driving measurable business outcomes. With a competitive salary and the chance to grow with the company, this role offers both professional development and personal fulfillment.
Ready to make an impact? Apply today to join a company dedicated to delivering exceptional value to its clients!
Job Overview:
As the Director of Operations, you will be the cornerstone of client relations and project execution, ensuring seamless collaboration between freelancers and clients. With a focus on enhancing processes, you will oversee contract management, project coordination, and operational improvements. Youll play an integral role in helping the business deliver exceptional value, with a specific goal of driving $400,000 in client value within 12 months.
Key Responsibilities:
Client & Freelancer ManagementServe as the primary contact for client communications, ensuring expectations are consistently exceeded.
Regularly meet with a team of seven freelancers to maintain collaboration and strong relationships.
Project CoordinationManage both new and existing client contracts, keeping clients informed on invoices and deliverables.
Oversee weekly project execution for four retainer clients, ensuring timely and high-quality outcomes.
Systems ImprovementEnhance operational systems to streamline contract development, work-sharing, and team management.
Mentorship & SupportEngage in strategic planning sessions with the CEO, providing feedback on business performance and areas for improvement.
Recommended Qualifications:
Strong interpersonal skills, with the ability to foster relationships and communicate effectively.
Experience in content marketing and an understanding of marketing strategies.
Proven track record in managing projects that align with scope, budget, and deadlines.
Expertise in negotiating contracts and mobilizing teams.
Proficient with marketing tools, CRM systems, and project management software.
Aptitude for identifying and implementing process improvements.
Preferred Qualifications:
Previous experience in a marketing agency or consulting role.
Experience working with freelancers or remote teams.
Advanced proficiency in client relationship management (CRM) systems like HubSpot or Salesforce.
Who Should Apply:
Operations Managers
Project Managers with a marketing background
Marketing Consultants with operational expertise
Freelance Managers looking to transition into a more strategic role
Why Consider This Role?
This is a great opportunity for someone looking for a part-time, hybrid role with both remote and in-person flexibility. You'll have the chance to influence operational strategy while working closely with a dedicated team and clients, driving measurable business outcomes. With a competitive salary and the chance to grow with the company, this role offers both professional development and personal fulfillment.
Ready to make an impact? Apply today to join a company dedicated to delivering exceptional value to its clients!