PerfectVision
Training and Communications Manager
PerfectVision, Little Rock, Arkansas, United States, 72223
POSITION SUMMARY
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
The Training & Communications Manager is responsible for managing sales program training and related communications. This role will manage the Training & Communication Specialists team and drive them to achieve key initiatives. They must be the internal content, process, and training expert for sales programs. This role is responsible for driving the development of resources and processes to effectively train sales and dealers to ensure measurable and profitable program growth. This role will be expected to maximize sales and dealer’s knowledge and effectiveness by determining and solving training needs to drive results.
They must visualize the big picture and understand the little things that must come together to achieve a desired outcome. They do not need to be an expert in the art of sales, but they do need to understand sales strategy and how a sale is made. Additionally, this position will require integration with internal teams and dealers to continue education and understanding of these programs and processes. This position will require precise attention to detail and a high level of customer service standards. They must create a team environment and have excellent conflict management and negotiation skills. They must demonstrate leadership and confidence.
This position will require the creation and presentation of training materials and resources. This role must be comfortable presenting in front of varying size audiences and production levels as this role will be the key presenter traveling to conduct outside seminars. Must be quick on their feet and knowledgeable to handle anything that may arise in this setting. Must present well, be dynamic and engaging in all settings. Must be organized, extremely effective and goal oriented to achieve results.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
Essential Functions Statement(s)
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Qualify the business needs and implement dealer specific strategies to achieve defined dealer growthtargets.Engage dealers by developing strategies, offering solutions and tactics to develop and grow their new business initiative.Design and facilitate effective training programs for sales and dealers to educate them on the programs and processes.Determine training needs by observing sales/dealer encounters, studying sales results reports and conferring with management.Design, prepare and coordinate the resources necessary to facilitate education and drive program results.Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed.Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support with routine job functions.Assess instructional effectiveness and determine the impact of training on skills and KPIs.Learnandmaintaintheknowledgenecessarytobethesubjectmatterexpertwithregardstoprogram updatesand business processes necessary to be a successfuldealer.Prepare the sales team and dealers by conducting training on the program or product, the order entry process, providing resources and assistance and ongoing support to drive engagement and results.Regularly evaluate ongoing programs to ensure that they reflect any changes and communicate those changes to all necessary parties.Present complex information to a wide-range of audiences utilizing various training methods.Map out training plans and schedules.Market available training opportunities to the audience and providing the necessary information.Build rapport with employees, dealers and vendors.Developandmaintainpositiveworkingrelationshipswithotherteammemberswithinthedepartmentand throughout theorganization to assist in the growth of programs and initiatives.Other duties as assigned bymanagement.Regularandpromptattendanceat workisaprimaryfunctionandrequirementofthisposition.Supervise the job duties and responsibilities of the Training & Communication Specialists.
POSITION QUALIFICATIONS
Competency Statement(s)
Accountability–Acceptanceofresponsibilityresultinginanticipation/preventionandproblem-solving,which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department ororganization.Communication– Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinionsclearlyinproperlystructured,wellorganizedandgrammaticallycorrectreportsordocuments,utilizing language and terminology that is understandable for thereader.Computer Literacy–Effectiveandefficientuseofcomputersintheworkingenvironment.Customer Focus–Knowingtheinternalandexternalcustomers'businessneedsandactingaccordingly; anticipatingcustomerneeds;givinghighprioritytoserviceandcustomersatisfaction.Detail Oriented– Pay attention to the minute details of a project ortask.Ethical / Integrity–Demonstrateconductconformingtoasetofvaluesandacceptedstandards;betruthfuland be seen as credible in theworkplace.Initiative– Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passivelyuntil the situation demands action.Interpersonal– Get along well with a variety of personalities and individuals; showing consideration for and maintaininggoodrelationswithothers;actingcalmlyunderstressandstrain,andnotbeinghastyorimpetuous.Reliability– The trait of being dependable and trustworthy, which includes being at work during your scheduled times,arrivingon-timeandreadytoperform jobfunctions,anddemonstratingaccuracywithregardstoassigned tasks.Safety and Security– Supports and complies with safety and securityrequirements.Time Management–Utilizetheavailabletimetoorganize,followasystematicmethodofperformingataskand complete work within givendeadlines.Staffing: process of filling vacant position by appointing the right personnel at the right job, at the right timePlanning: the establishment of goals, policies and procedures for the department or company.People Management: training, developing and motivating employees to perform their best.Presenting and Training: verbal and written communication skills; ability to transfer knowledge and influence others.Promoting Process Improvement: identify, analyze and improve existing business processes within the organization to meet new goals and objectives, such as increasing profits and performance and reduce costs.Financial Planning and Strategy: determining how we will afford to achieve strategic goals and objectives.Strategic Planning; defining strategy or direction and making decisions on allocating resources to pursue this strategy.Dealing with Complexity: intellectual ability of a manager or leader to envision the organization from multiple and competing perspectives.Conflict Resolution: a way for two or more parties to find a peaceful solution to a disagreement.Analyzing Information: examine critically, so as to bring out the essential elementsVision: mid-term or long-term future.Performance Management: ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organizationTeam Unity: Creating a team environment that fosters mutual respect and cohesiveness.
Education
High School Graduate or General Education Degree(GED)Bachelor degree in business or training preferred.
Experience
Three to five years of related experience.Proven work experience as a manager, training manager or similar role.Developing and presenting content for varying sized groups and production levels.Knowledgeofmetricsandfactorsthatdriveactivityandcontributetosuccess.
Computer Skills
Knowledge in Microsoft AX, SalesForce, and Adobe.Computer literate in a Microsoft Windowsenvironment.IntermediatelevelofexperienceusingMicrosoftExcel.Musthavetheabilitytoperformfunctionssuchascreating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculatingnumbers.Intermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and taskreminders.IntermediatelevelofexperienceusingMicrosoftWord.Musthavetheabilitytoperformfunctionssuchas composing, editing, naming and saving documents, formatting text,and printing.Intermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creatingpresentations,addingnewslides,previewingapresentation,usinggraphicimagesfromvarioussources, animation,applyingatemplate,addingslidetransitions,usingoutlinesandthedrawingtoolbar.Familiarity with e-learning platforms and practices.
Certificates & Licenses
None
Other Requirements
Ability to professionally communicate both written and orally.Ability to speak effectively in front of groups of people ranging from 10-500Neat and professional appearance anddemeanor.Strong communication, presentation and public speaking skills.Advanced organization skills and time management abilities.Critical thinking and consistently demonstrating independent decision making.Skills to coach, develop and motivate others.Hands-on experience coordinating multiple training events in a corporate setting.Hands-on experience effectively managing a team to achieve desired results.Strong achievement orientation (motivation, sense of urgency, and drive for success).Adaptability/flexibility (ability to manage competing demands and changing priorities, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines).Readandunderstandmaterialsuchasdetailedoperatingandproceduremanuals,casehistories,diagrams,etc.Write materials, such as standard memos, letters, training materials, standard operating procedures, process documents or detailedforms.Proficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio, and measurements.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
The Training & Communications Manager is responsible for managing sales program training and related communications. This role will manage the Training & Communication Specialists team and drive them to achieve key initiatives. They must be the internal content, process, and training expert for sales programs. This role is responsible for driving the development of resources and processes to effectively train sales and dealers to ensure measurable and profitable program growth. This role will be expected to maximize sales and dealer’s knowledge and effectiveness by determining and solving training needs to drive results.
They must visualize the big picture and understand the little things that must come together to achieve a desired outcome. They do not need to be an expert in the art of sales, but they do need to understand sales strategy and how a sale is made. Additionally, this position will require integration with internal teams and dealers to continue education and understanding of these programs and processes. This position will require precise attention to detail and a high level of customer service standards. They must create a team environment and have excellent conflict management and negotiation skills. They must demonstrate leadership and confidence.
This position will require the creation and presentation of training materials and resources. This role must be comfortable presenting in front of varying size audiences and production levels as this role will be the key presenter traveling to conduct outside seminars. Must be quick on their feet and knowledgeable to handle anything that may arise in this setting. Must present well, be dynamic and engaging in all settings. Must be organized, extremely effective and goal oriented to achieve results.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
Essential Functions Statement(s)
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Qualify the business needs and implement dealer specific strategies to achieve defined dealer growthtargets.Engage dealers by developing strategies, offering solutions and tactics to develop and grow their new business initiative.Design and facilitate effective training programs for sales and dealers to educate them on the programs and processes.Determine training needs by observing sales/dealer encounters, studying sales results reports and conferring with management.Design, prepare and coordinate the resources necessary to facilitate education and drive program results.Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed.Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support with routine job functions.Assess instructional effectiveness and determine the impact of training on skills and KPIs.Learnandmaintaintheknowledgenecessarytobethesubjectmatterexpertwithregardstoprogram updatesand business processes necessary to be a successfuldealer.Prepare the sales team and dealers by conducting training on the program or product, the order entry process, providing resources and assistance and ongoing support to drive engagement and results.Regularly evaluate ongoing programs to ensure that they reflect any changes and communicate those changes to all necessary parties.Present complex information to a wide-range of audiences utilizing various training methods.Map out training plans and schedules.Market available training opportunities to the audience and providing the necessary information.Build rapport with employees, dealers and vendors.Developandmaintainpositiveworkingrelationshipswithotherteammemberswithinthedepartmentand throughout theorganization to assist in the growth of programs and initiatives.Other duties as assigned bymanagement.Regularandpromptattendanceat workisaprimaryfunctionandrequirementofthisposition.Supervise the job duties and responsibilities of the Training & Communication Specialists.
POSITION QUALIFICATIONS
Competency Statement(s)
Accountability–Acceptanceofresponsibilityresultinginanticipation/preventionandproblem-solving,which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department ororganization.Communication– Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinionsclearlyinproperlystructured,wellorganizedandgrammaticallycorrectreportsordocuments,utilizing language and terminology that is understandable for thereader.Computer Literacy–Effectiveandefficientuseofcomputersintheworkingenvironment.Customer Focus–Knowingtheinternalandexternalcustomers'businessneedsandactingaccordingly; anticipatingcustomerneeds;givinghighprioritytoserviceandcustomersatisfaction.Detail Oriented– Pay attention to the minute details of a project ortask.Ethical / Integrity–Demonstrateconductconformingtoasetofvaluesandacceptedstandards;betruthfuland be seen as credible in theworkplace.Initiative– Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passivelyuntil the situation demands action.Interpersonal– Get along well with a variety of personalities and individuals; showing consideration for and maintaininggoodrelationswithothers;actingcalmlyunderstressandstrain,andnotbeinghastyorimpetuous.Reliability– The trait of being dependable and trustworthy, which includes being at work during your scheduled times,arrivingon-timeandreadytoperform jobfunctions,anddemonstratingaccuracywithregardstoassigned tasks.Safety and Security– Supports and complies with safety and securityrequirements.Time Management–Utilizetheavailabletimetoorganize,followasystematicmethodofperformingataskand complete work within givendeadlines.Staffing: process of filling vacant position by appointing the right personnel at the right job, at the right timePlanning: the establishment of goals, policies and procedures for the department or company.People Management: training, developing and motivating employees to perform their best.Presenting and Training: verbal and written communication skills; ability to transfer knowledge and influence others.Promoting Process Improvement: identify, analyze and improve existing business processes within the organization to meet new goals and objectives, such as increasing profits and performance and reduce costs.Financial Planning and Strategy: determining how we will afford to achieve strategic goals and objectives.Strategic Planning; defining strategy or direction and making decisions on allocating resources to pursue this strategy.Dealing with Complexity: intellectual ability of a manager or leader to envision the organization from multiple and competing perspectives.Conflict Resolution: a way for two or more parties to find a peaceful solution to a disagreement.Analyzing Information: examine critically, so as to bring out the essential elementsVision: mid-term or long-term future.Performance Management: ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organizationTeam Unity: Creating a team environment that fosters mutual respect and cohesiveness.
Education
High School Graduate or General Education Degree(GED)Bachelor degree in business or training preferred.
Experience
Three to five years of related experience.Proven work experience as a manager, training manager or similar role.Developing and presenting content for varying sized groups and production levels.Knowledgeofmetricsandfactorsthatdriveactivityandcontributetosuccess.
Computer Skills
Knowledge in Microsoft AX, SalesForce, and Adobe.Computer literate in a Microsoft Windowsenvironment.IntermediatelevelofexperienceusingMicrosoftExcel.Musthavetheabilitytoperformfunctionssuchascreating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculatingnumbers.Intermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and taskreminders.IntermediatelevelofexperienceusingMicrosoftWord.Musthavetheabilitytoperformfunctionssuchas composing, editing, naming and saving documents, formatting text,and printing.Intermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creatingpresentations,addingnewslides,previewingapresentation,usinggraphicimagesfromvarioussources, animation,applyingatemplate,addingslidetransitions,usingoutlinesandthedrawingtoolbar.Familiarity with e-learning platforms and practices.
Certificates & Licenses
None
Other Requirements
Ability to professionally communicate both written and orally.Ability to speak effectively in front of groups of people ranging from 10-500Neat and professional appearance anddemeanor.Strong communication, presentation and public speaking skills.Advanced organization skills and time management abilities.Critical thinking and consistently demonstrating independent decision making.Skills to coach, develop and motivate others.Hands-on experience coordinating multiple training events in a corporate setting.Hands-on experience effectively managing a team to achieve desired results.Strong achievement orientation (motivation, sense of urgency, and drive for success).Adaptability/flexibility (ability to manage competing demands and changing priorities, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines).Readandunderstandmaterialsuchasdetailedoperatingandproceduremanuals,casehistories,diagrams,etc.Write materials, such as standard memos, letters, training materials, standard operating procedures, process documents or detailedforms.Proficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio, and measurements.