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IBM

Design & UX Entry Level User Research (UR) Designer: 2025 Multiple Cities

IBM, Poughkeepsie, New York, United States, 12603


Introduction

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.As IBM Z Designers, you are part of a community of innovators, creators, and design thinkers.Our systems power the world’s most important industries, and our clients are the architects ofthe future. Transforming our business to deliver on that future is at the heart of our Designmission.

Your Role and ResponsibilitiesAs an IBM Designer, your focus will be on meeting individual and team objectives, learningyour craft, contributing to the design of a product and learning about IBM and IBM Designpractices. Generally, your efforts will be concentrated around a single product in your businessarea, with guidance and feedback from a more senior designer or design leader. You will alsocontribute to the design community by supporting community activities, sharing, learning ormaintaining a part of the community operation.

As designers, we focus on ensuring the experiences we create meet the needs of our customersand end users and strive for design excellence in our work. You will apply a user-centeredperspective to your design work and advocate for the customer / end user in all interactionswith your teammates and colleagues. At times you may also engage with customers or otherusers of the product in the design process.

Key/Strategic Responsibilities

Grow domain knowledge by learning the value proposition of your product, its market position, the basics of its technologies and how it’s used by our customers.Develop enough domain fluency to contribute ideas that differentiate the solution in the market.Attend and participate in design and product-oriented activities, such as stand-ups, Town Halls, product demos or design critiques.Develop the ability to find and apply relevant industry references/trends.Identify improvement opportunities at the individual product level.

Cross-Functional Responsibilities

Attend client / sponsor user sessions; establish your own client relationships.Contribute to the design of a product by advocating for the user experience and value.Learn about the org structure and key stakeholders of your PM and dev teams.Seek and provide feedback on outcomes to your entire team.Support advocacy of design thinking across the team.Communicate with other designers and your 3iab team about your project status.Attend and participate in design reviews and playbacks to share experience design and related artifacts.Understand how your work fits into the department mission, strategy, and vision.

Functional Responsibilities

Contribute towards delivery of project needs, such as research insights or user experience deliverables, in alignment with timeline and roadmap milestones.Participate in concept ideation informed by an understanding of users, clients, and their desired outcomes.Adapt work and processes according to guidance and direction from design leads.Strengthen your craft skills in your discipline through learning, mentorship, and producing.Expand competencies across t-shape to better contribute to personal and team outcomes.Acquire Enterprise Design Thinking fluency and infuse practices into work.Develop foundational knowledge in the technologies needed for your product/org, such as AI.Develop entry-level knowledge of IBM Experience Standards.Participate in internal and external design community activities.Familiarity with accessibility guidelines and principles (e.g., WCAG).

This is an office-based position hiring in the following locations:

Austin, TXPoughkeepsie, NY

Start dates for this role are in 2025.

Required Technical and Professional Expertise

Support user research activities and customer interactions.Contribute to research sessions/planning.Design research plans (with oversight).Lead research sessions.Demonstrate the ability to ask effective questions.Put customers and stakeholders at ease during session.Synthesize research.Share and communicate research findings.Support storytelling around an ongoing narrative leads will build for a hill.

Preferred Technical and Professional Expertise

Experience working on enterprise information technology (business to business), and enterprise technology personas or archetypes.Familiarity with IBM Z product stack.

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