System Engineer - Level 2 - End User Experience Engineer

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD area.

Do you have the following skills, experience and drive to succeed in this role Find out below.CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.Job Description:

Lead the implementation and deployment of the 1E application across the organization's end user environment.

Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.

Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.

Develop and implement strategies for continual service improvement and security enhancement initiatives.

Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.

Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.

Ensure compliance with IT policies, procedures, and regulatory requirements.

Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.

Stay current with industry trends and emerging technologies in end user experience management and IT operations.

Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.

Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.

Day Shift - Mon-Fri

Qualifications:Bachelors degree with 14 years experience or HS/GED with 19 years experience in systems engineering.

Required Skills:

Ability to collaborate effectively with cross-functional teams.

Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences.

Excellent communication and interpersonal skills.

Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements.

Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application.

Strong problem-solving skills and the ability to troubleshoot complex technical issues.

Strong understanding of IT operations, including experience with Splunk and SCCM environments.

(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level II. Security+ or higher cert required upon submission.)STRATUM NETWORKS OVERVIEW:Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.#J-18808-Ljbffr