Sage Hospitality
Sales & Marketing Coordinator
Sage Hospitality, Portland, Oregon, United States, 97204
Why us?:
We are looking for a new
Sales & Marketing Coordinator
for The Hotel Zags. Stylish, inviting, and convenient to lively local attractions, The Hotel Zags is an oasis all its own, offering a hospitality experience
enlivened by natural beauty and the quirky culture
of the city around it. Boutique in size and independent in nature, The Hotel Zags is located in the Fountain District, a hidden gem of Portland's downtown district.
From its vibrant color schemes, modern furnishings, and large picture windows that perfectly frame views of the city and the hotels courtyard, the hotel brings the outdoors inside. Designed with stone-covered walkways, the hotel entrance is also framed by a Living Wall robust with plant life to mirror the nearby Columbia River Gorge. Though the property has a style and energy all its own,
The Hotel Zags is all about the city around it.Job Overview:Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Responsibilities:Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the clients expectations.Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.Work with sales personnel to achieve required sales team goals.Have current knowledge of hotel rates, strategies, discounts and promotions.Assist with completing any required sales reports.Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.Assist hotel with implementing hotel specific selling strategies.Promptly, the same day or by 10am the next business day, follows-up on all customers needs and inquires in an efficient and expedient manner.Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.Display a neat, clean and business-like appearance at all times.Creates monthly social hour calendar with the Director of Sales.Assists the Sales department with monthly luncheons, client events, etc.Conduct walk-in toursCreate gift bags for guest traces, VIPs, Hugs, etc. Keep supplies stocked and on hand.Work with EBC on all group turnover and proper execution of the groups.
Qualifications:Education/Formal TrainingHigh school diploma or vocational secretarial.ExperiencePrevious sales, hospitality, and secretarial experience preferred.Knowledge/SkillsAdvanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.Alphabetizing, grammar and punctuation skills.Standard business letter formats.Strong editing skills.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.Able to read contracts and letters.Able to use computers.Excellent attention to detail and multi-tasking skills.Bending/kneeling - repeated bending and kneeling required while filingMobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.EnvironmentGeneral office and hotel environmentBenefits:The Hotel Zags
is certified Gold for Sustainability at Work.
As one of Oregons Healthiest Employers, The Hotel Zags offers perks that are comparable to progressive employers.Medical, dental, & vision insuranceHealth savings and flexible spending accountsBasic Life and AD&D insurancePaid time off for vacation, sick time, and holidaysEligible to participate in the Companys 401(k) program with employer matchingEmployee Assistance ProgramTuition ReimbursementGreat discounts on Hotels, Restaurants, and much more.Bold. Bright. Caring. Energetic. Driven. Strategic. Daring.
To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at The Hotel Zags that await you.
We are looking for a new
Sales & Marketing Coordinator
for The Hotel Zags. Stylish, inviting, and convenient to lively local attractions, The Hotel Zags is an oasis all its own, offering a hospitality experience
enlivened by natural beauty and the quirky culture
of the city around it. Boutique in size and independent in nature, The Hotel Zags is located in the Fountain District, a hidden gem of Portland's downtown district.
From its vibrant color schemes, modern furnishings, and large picture windows that perfectly frame views of the city and the hotels courtyard, the hotel brings the outdoors inside. Designed with stone-covered walkways, the hotel entrance is also framed by a Living Wall robust with plant life to mirror the nearby Columbia River Gorge. Though the property has a style and energy all its own,
The Hotel Zags is all about the city around it.Job Overview:Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Responsibilities:Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the clients expectations.Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.Work with sales personnel to achieve required sales team goals.Have current knowledge of hotel rates, strategies, discounts and promotions.Assist with completing any required sales reports.Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.Assist hotel with implementing hotel specific selling strategies.Promptly, the same day or by 10am the next business day, follows-up on all customers needs and inquires in an efficient and expedient manner.Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.Display a neat, clean and business-like appearance at all times.Creates monthly social hour calendar with the Director of Sales.Assists the Sales department with monthly luncheons, client events, etc.Conduct walk-in toursCreate gift bags for guest traces, VIPs, Hugs, etc. Keep supplies stocked and on hand.Work with EBC on all group turnover and proper execution of the groups.
Qualifications:Education/Formal TrainingHigh school diploma or vocational secretarial.ExperiencePrevious sales, hospitality, and secretarial experience preferred.Knowledge/SkillsAdvanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.Alphabetizing, grammar and punctuation skills.Standard business letter formats.Strong editing skills.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.Able to read contracts and letters.Able to use computers.Excellent attention to detail and multi-tasking skills.Bending/kneeling - repeated bending and kneeling required while filingMobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.EnvironmentGeneral office and hotel environmentBenefits:The Hotel Zags
is certified Gold for Sustainability at Work.
As one of Oregons Healthiest Employers, The Hotel Zags offers perks that are comparable to progressive employers.Medical, dental, & vision insuranceHealth savings and flexible spending accountsBasic Life and AD&D insurancePaid time off for vacation, sick time, and holidaysEligible to participate in the Companys 401(k) program with employer matchingEmployee Assistance ProgramTuition ReimbursementGreat discounts on Hotels, Restaurants, and much more.Bold. Bright. Caring. Energetic. Driven. Strategic. Daring.
To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at The Hotel Zags that await you.