Wolters Kluwer N.V.
Manager, Content Management - Hybrid
Wolters Kluwer N.V., Waltham, Massachusetts, us, 02453
Manager, Content Management - Hybrid Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.Who We Are:
Wolters Kluwer: The world is a big place, find your place here.What We Offer:The Manager, Content Management role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule from our Waltham, MA office, and amazing benefits.What You'll be Doing:You'll be overseeing operations regarding content acquisition and content currency, as well as entry of content into product. You'll also evaluate projects, set priorities and workflow to ensure deadlines are met, while overseeing a small team.Each of the roles within the editorial content production team have five main areas of responsibility:Transform subject matter expert authored material into formats used by the WK OneSumX suite of software, specifically Policies and Procedures.Work with the development team to assist in the design and testing of product features, especially as concerns interaction with content.Work with customers on their content (P&P) or with internal resources on presentations or customer installations.Provide assistance to Support for customer issues they can't address.Provide content for product websites, such as homepage notices, customer communications, Help documentation (P&P).Key Tasks:Use and promote strategic thinkingProvide product expertise support to sales team about the products and through various stages of customer engagementDirect content production related projects such as P&P content conversions, changes to content offersFunction as a product expert to create business requirements for product improvements; test product improvements and issuesEnsure all work done on assigned product is completed according to design specifications and all content updates are of the highest qualityCultivate a culture that includes customer focused product innovations with speed to market. Drive innovation across Wolters Kluwer by engaging and educating staff and developing and implementing new services and customer solutionsDirect development of business requirements and specifications for internal processesProvide time, effort and risk estimates for projectsCoach, mentor and train other employeesHave a business-level understanding of software architecture concepts and comfort with software development, including topics such as database architecture, XML based authoring, business rules, and application interfacesHave a general understanding of XML and HTML editingCreate and interpret product design specificationsRespond to product related inquiries from internal and external customers with priority and excellenceFocus on continuous improvement and drive execution of product improvementsYou're a Great Fit if You Have/Can:Bachelor’s degree or equivalent job-related experienceAbility to work from the Waltham, MA office on Third Ave. every Tuesday and WednesdayUnderstand and align work effort to business strategy to help achieve the business objectives and goalsExcellent research abilityExcellent analytical, reasoning and problem-solving skillsExcellent organizational skillsAbility to organize and plan to maximize productivity and to promptly achieve resultsAbility to work on multiple projects or tasks and budget time appropriatelyAbility to prioritize and apply appropriate judgment to daily tasksExcellent verbal and written communication skillsAbility to summarize product and project information for internal and external audiencesAbility to communicate with customers informatively and diplomaticallyAbility to present to a large audienceAbility to work independently and in a team environment, including self-organizing teamsFlexible and effectively responsive to changeProficiency with Word, Excel, and other MS Office products, as well as internet knowledgeProvide quality work product, on-time (within project scope, schedule and budget) and without defects. Immediately report any impediments that put a deadline at riskDemonstrate an ability to work collaboratively with Wolters Kluwer departmentsDemonstrate an ability to manage administrative requirements, including timely submission of time sheets/billings, and adhere to CCOE deadlinesUphold professionalism, professional responsibilities and Wolters Kluwer core valuesAuthor customer communications (e.g., release notes, alerts, etc.)Develop and maintain effective relationships with internal and external customersWe are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BethedifferenceAdditional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.Diversity Matters:
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Are you the right applicant for this opportunity Find out by reading through the role overview below.#J-18808-LjbffrRemote working/work at home options are available for this role.
Wolters Kluwer: The world is a big place, find your place here.What We Offer:The Manager, Content Management role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule from our Waltham, MA office, and amazing benefits.What You'll be Doing:You'll be overseeing operations regarding content acquisition and content currency, as well as entry of content into product. You'll also evaluate projects, set priorities and workflow to ensure deadlines are met, while overseeing a small team.Each of the roles within the editorial content production team have five main areas of responsibility:Transform subject matter expert authored material into formats used by the WK OneSumX suite of software, specifically Policies and Procedures.Work with the development team to assist in the design and testing of product features, especially as concerns interaction with content.Work with customers on their content (P&P) or with internal resources on presentations or customer installations.Provide assistance to Support for customer issues they can't address.Provide content for product websites, such as homepage notices, customer communications, Help documentation (P&P).Key Tasks:Use and promote strategic thinkingProvide product expertise support to sales team about the products and through various stages of customer engagementDirect content production related projects such as P&P content conversions, changes to content offersFunction as a product expert to create business requirements for product improvements; test product improvements and issuesEnsure all work done on assigned product is completed according to design specifications and all content updates are of the highest qualityCultivate a culture that includes customer focused product innovations with speed to market. Drive innovation across Wolters Kluwer by engaging and educating staff and developing and implementing new services and customer solutionsDirect development of business requirements and specifications for internal processesProvide time, effort and risk estimates for projectsCoach, mentor and train other employeesHave a business-level understanding of software architecture concepts and comfort with software development, including topics such as database architecture, XML based authoring, business rules, and application interfacesHave a general understanding of XML and HTML editingCreate and interpret product design specificationsRespond to product related inquiries from internal and external customers with priority and excellenceFocus on continuous improvement and drive execution of product improvementsYou're a Great Fit if You Have/Can:Bachelor’s degree or equivalent job-related experienceAbility to work from the Waltham, MA office on Third Ave. every Tuesday and WednesdayUnderstand and align work effort to business strategy to help achieve the business objectives and goalsExcellent research abilityExcellent analytical, reasoning and problem-solving skillsExcellent organizational skillsAbility to organize and plan to maximize productivity and to promptly achieve resultsAbility to work on multiple projects or tasks and budget time appropriatelyAbility to prioritize and apply appropriate judgment to daily tasksExcellent verbal and written communication skillsAbility to summarize product and project information for internal and external audiencesAbility to communicate with customers informatively and diplomaticallyAbility to present to a large audienceAbility to work independently and in a team environment, including self-organizing teamsFlexible and effectively responsive to changeProficiency with Word, Excel, and other MS Office products, as well as internet knowledgeProvide quality work product, on-time (within project scope, schedule and budget) and without defects. Immediately report any impediments that put a deadline at riskDemonstrate an ability to work collaboratively with Wolters Kluwer departmentsDemonstrate an ability to manage administrative requirements, including timely submission of time sheets/billings, and adhere to CCOE deadlinesUphold professionalism, professional responsibilities and Wolters Kluwer core valuesAuthor customer communications (e.g., release notes, alerts, etc.)Develop and maintain effective relationships with internal and external customersWe are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BethedifferenceAdditional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.Diversity Matters:
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Are you the right applicant for this opportunity Find out by reading through the role overview below.#J-18808-LjbffrRemote working/work at home options are available for this role.