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PayPal, Inc.

Lead UX Designer

PayPal, Inc., San Jose, California, United States, 95123


Job Description Summary:

Ensure you read the information regarding this opportunity thoroughly before making an application.In this role, you will play a key role in creating high-impact, engaging, and polished user experiences. You will collaborate closely with a dynamic team of designers, content designers, researchers, and full-stack engineers. Using your design expertise, you will swiftly and collaboratively bring innovative ideas from inception to execution. Having experience and understanding of the AI world is crucial for this role. As we integrate advanced AI technologies into our products, it is essential to comprehend the capabilities and limitations of AI to design effective and intuitive user experiences.

Meet Our Team:

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.

We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences and we are seeking a highly motivated, self-starter professional to join our AI Product team to help achieve this mission. This role will help shape the next generation of experiences at PayPal impacting over 400+ million consumers and 30+ million merchants around the world by creating AI/ML foundations and capabilities that deliver a delightful and personalized shopping and checkout experience.

Your Way to Impact:

In this role, you will play a key role in creating high-impact, engaging, and polished user experiences. You will collaborate closely with a dynamic team of designers, content designers, researchers, and full-stack engineers. Using your design expertise, you will swiftly and collaboratively bring innovative ideas from inception to execution. Having experience and understanding of the AI world is crucial for this role. As we integrate advanced AI technologies into our products, it is essential to comprehend the capabilities and limitations of AI to design effective and intuitive user experiences.

Your Day to Day:

Partners with design, engineering, design systems and product management team members in the execution and delivery of PayPal’s products and services, using a customer-focused, iterative design process.

Contributes to the planning and estimating work and participates in broader work stream coordination and expectation setting.

Creates high-quality deliverables and executes based on product design goals and priorities without prescriptive guidance or direction, managing their work to a more extensive schedule.

Leverages and extends the use of established product design techniques, templates, presentations and assets in the creation of product design analysis, solutions and materials.

Contributes to the adaptation of PayPal product design tools, methodology and software, and proposes new solutions or optimizes existing ones.

Creates opportunities to foster collaborative cross-discipline dynamics. Drives product design team delivery excellence, furthering influence to achieve product design goals.

May lead one or more individuals in experience and design initiatives. Informally mentors junior product design practitioners in best practices, process and methodology.

Rapidly prototype new user experiences.

Iterate quickly to turn ideas into testable concepts.

Work closely with your team, prioritizing beauty and usability.

Craft solutions focused on the end-user's needs and experiences.

Find innovative ways to integrate design and engineering.

What You Need to Bring:

Candidates should have at least 8+ years experience.

All candidates must submit a portfolio for consideration (if anything is password protected, it’s helpful to include the password).

Thorough understanding of product design methodology and lifecycle across significant channels and platforms.

Customer-focused, with experience using design research methods to uncover customer insights.

Effectively operates within an iterative design team, managing product design responsibilities against defined milestones and plan with little day-to-day oversight.

Thorough knowledge of essential channels and platforms, with experience in mobile, dedicated, web and native solution design.

Experience with resources such as pattern library, repositories, and internal communication tools, Figma.

Are experienced with motion and storytelling.

Can work on multiple projects from concept to launch.

Are committed to creating beautiful, user-centric designs prioritizing usability and accessibility.

Have a relentless drive for perfection.

Enjoy collaborating in a team-focused environment.

General awareness of technology mediums (i.e., JavaScript, HTML/CSS) including differences between them.

A Bachelor’s or Master’s Degree in the study of design including one of the following; Design, Information Architecture, Human Factors is preferred but not required.

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