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She Runs It

Associate Director, Social – Hearts & Science/Omnicom Media Group

She Runs It, Long Island City, New York, United States, 11101


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The Company:

Hearts & Science has been inspired by confident marketers seeking business advantage in a world of personalized digital marketing, where CRM and addressable channels converge, and decisions must be made in real time to aggregate effective reach and deliver the right message at the right time. Designed to inform brand strategies with real-time insights, Hearts & Science is a data-driven marketing agency with expert media planning and buying capabilities, among other services that include shopper marketing, marketing innovation and content activation.

OverviewAs a leader on the Social team, the Associate Director will wear many hats. The Associate Director will be instrumental in developing strategies, planning, and ensuring proper implementation of digital marketing programs to meet and exceed client goals. A successful Associate Director will have great attention to detail and be able to take complete ownership of educating junior team members and getting tasks completed to bring value to our clients.

Qualifications

5+ years of experience in a complex, technical product environment, including at least 3 years of management experience

In-depth understanding of social media campaign management and optimization practices

Experience leading large accounts within an agency in an integrated fashion (collaboration, data-sharing, co-leading efforts focused on client satisfaction, growth, performance vs KPIs)

Exceptional ability to manage and develop a cohesive team in a fast-paced environment while maintaining a high level of stress tolerance

Excellent relationship-building with internal and external stakeholders

Ability to thrive in start-up environment with high client demands

Strong communicator and presenter, able to present and articulate persuasive and cohesive presentations and points-of-view

Highly analytical and creative mind in strong communication skills with experience in building and managing a team through a use of excellent communication and interpersonal skills

High levels of integrity, autonomy, and self-motivation

ResponsibilitiesClient Management

Owning key client relationships for all aspects of paid social – ensuring trust in agency and team to drive data-driven results

Assisting Director with receipt and disseminating ongoing client deliverables as well as ad hoc requests

Running point on long term strategic plans respective of the client’s business goals including but not limited to annual and quarterly planning, QBRs and EOC reports

Facilitating and leading in person meetings on a monthly/quarterly basis to build and maintain a deep-rooted partnership driving excitement for paid social opportunities

Leading the development and execution framework of innovative paid social media plans respective of client objectives

Demonstrating ability to present strategies, plans and pitches to all level of clients

Bringing new proactive ideas to help meet client goals and grow business

Team Management

Developing, training, coaching and motivating team of Assistants, Strategists, and Supervisors

Fostering the highest level of understanding of the inner workings of the account and client needs to be able to provide continued direction to the junior members of the team

Establishing oneself as the social media expert and act as a resource for advisory for the team

Continually working with Director to identify gaps in resources and reallocate based on client needs

Helping design and driving excellent quality control checks and ensure they are adopted and implemented

Driving ongoing communication and processing between internal as well as external stakeholders to collectively attain client objectives

Working closely with the supervisor to properly manage team bandwidth, redistributing work as needed

Working closely with the supervisor to help prioritize tasks fluidly based on client direction

Demonstrating appropriate judgment through proper escalation and strong problem-solving skills

Prioritizing and managing priorities and ad-hoc requests to ensure they are executed on time and to client expectations by entire client team

Strategy & Analytics

Possessing capability to tell a story through analyzing and applying data trends

Constructing data driven decks that display performance and optimization/future planning considerations

Recommending innovative strategic and media tactics consistent with media and content briefing

Building and maintaining strong relationships with vendors, including Facebook, Twitter, LinkedIn, Snapchat, etc.

Working closely with the Digital and Strategy leads to foster synergies between social and digital opportunities

Proactively seeking out for media opportunities and/or industry news to develop sharp and up-to-date approach to media planning, and disseminate across the team

Working together with the management to identify and grow incremental business opportunities

Helping identify test and learn opportunities in line with client business objectives.

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