Encore
Event Technical Supervisor, Audio Visual - Kimpton Epic Hotel
Encore, Miami, Florida, us, 33222
Position Overview
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Must have technical audio, video, or lighting experience.The Technical Supervisor leads floor operations with a focus on customer service, staff leadership, and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.Key Job ResponsibilitiesEquipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.Troubleshoot technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel/client relationship.Training/Staff Development
Assists in training technicians on all floor activities and on hotel and Encore service expectations.Serves as a mentor for new hires.Models and reinforces a positive working environment centered around company values.Operations Management
Organizes the daily floor activities to ensure the timely setup, refresh, and removal of equipment.Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.Ensures the equipment sheets are updated and properly completed.Works with team to establish coordinated communications for the management of events.Attends venue meetings as needed (example = banquet event orders or pre-event conferences).Equipment Maintenance
Performs preventative maintenance on equipment to keep it presentable and in good working condition.Leads the team in proper security, storage, transportation, and maintenance of equipment.Participates in physical inventory count processes as requested.Job QualificationsBachelor’s degree is preferred.3-5 years of customer service or hospitality experience is preferred.3-5 years of audio visual experience is required.Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.Knowledge of technical theory.Advanced problem-solving skills.Lifting 50 lbs.Experience leading workflow and team members.A valid driver’s license is required for team members in positions that may operate Company vehicles.Additional DOT requirement may need to be met if applicable.CompetenciesDeliver World Class ServiceHospitalityOwnershipDo The Right ThingManages AmbiguityDrive ResultsDirects WorkAchieves GoalsSee The Big PictureFinancial AcumenValue PeopleBuilds Effective TeamsFor more information on our Competency Group, refer to the
Competency Based Talent Management
page on Encore Connect by searching for the title or copy & pasting this URL Link here.Physical RequirementsTeam members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Must have technical audio, video, or lighting experience.The Technical Supervisor leads floor operations with a focus on customer service, staff leadership, and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.Key Job ResponsibilitiesEquipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.Troubleshoot technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel/client relationship.Training/Staff Development
Assists in training technicians on all floor activities and on hotel and Encore service expectations.Serves as a mentor for new hires.Models and reinforces a positive working environment centered around company values.Operations Management
Organizes the daily floor activities to ensure the timely setup, refresh, and removal of equipment.Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.Ensures the equipment sheets are updated and properly completed.Works with team to establish coordinated communications for the management of events.Attends venue meetings as needed (example = banquet event orders or pre-event conferences).Equipment Maintenance
Performs preventative maintenance on equipment to keep it presentable and in good working condition.Leads the team in proper security, storage, transportation, and maintenance of equipment.Participates in physical inventory count processes as requested.Job QualificationsBachelor’s degree is preferred.3-5 years of customer service or hospitality experience is preferred.3-5 years of audio visual experience is required.Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.Knowledge of technical theory.Advanced problem-solving skills.Lifting 50 lbs.Experience leading workflow and team members.A valid driver’s license is required for team members in positions that may operate Company vehicles.Additional DOT requirement may need to be met if applicable.CompetenciesDeliver World Class ServiceHospitalityOwnershipDo The Right ThingManages AmbiguityDrive ResultsDirects WorkAchieves GoalsSee The Big PictureFinancial AcumenValue PeopleBuilds Effective TeamsFor more information on our Competency Group, refer to the
Competency Based Talent Management
page on Encore Connect by searching for the title or copy & pasting this URL Link here.Physical RequirementsTeam members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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