Bristol-Myers Squibb
Senior Manager – Authoring Platform - Content Platforms & Delivery
Bristol-Myers Squibb, Princeton, New Jersey, us, 08543
Senior Manager – Authoring Platform - Content Platforms & Delivery
Working with Us
Take the next step in your career now, scroll down to read the full role description and make your application.Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.Position SummaryThis position is the Senior Manager, Authoring Platform within the Commercialization IT – Content Platforms & Delivery organization, responsible & accountable for managing content authoring platform for multi-channel and email content. This role is responsible for ensuring operational viability of the product and supports business processes and needs. This role will work closely with business stakeholders, IT partners and external vendors to ensure the platforms meet the needs of our customers and enable impactful experiences across channels. This role will be responsible for the day-to-day operations and management of the platform, management of enhancement backlog, defining solutions, and working with cross-functional teams to implement the changes in production.Key ResponsibilitiesLead and partner with matrix teams to drive and govern change board processes across capabilities and projectsCollaborate with matrix teams (i.e., Business, IT, Security, External Vendors, etc.) to ensure smooth execution of programs, projects, and support activities to meet business needsCollaborate with cross-functional teams to understand the business requirements, user feedback and market trendsManage operational platform support and plan releases to continuously advance the platform that enhance business processesLead the design, development, testing and deployment of new features and enhancements for the platformsProvide guidance and support to the platform users, including training, documentation and troubleshootingUnderstanding of Veeva Vault PromoMats and MedComms development processes. Strong knowledge & hands on experience managing the end-to-end content lifecycle i.e., content creation, content storage, content review & approval, content assembly/authoring & content distribution and production.Understand technologies and integrations and create artifacts to capture technology ecosystem design in support of business processes.Work with the teams to analyze and define processes that further advance content management strategy for managing content at the lowest level, upwards to tactics and distributions. Clearly capture user stories and use cases with sufficient detail to reduce ambiguity between business requirements and systems.Ability to capture KPIs and trace requirements to successful outcomes.Collaborate with IT partners and business teams to understand and refine requirements and prepare use cases or process flow diagrams as a means of communicating requirements, challenges, gaps, and areas of efficiencies/inefficiencies.Ability to understand, analyze, and provide input into solution options, keeping considerations, implications, and end-user impact in mind.Provide thought leadership around process improvements and collaborate with other domain teams on creating cross-domain solutions.Identify opportunities for continuous improvement such as increasing productivity or cost savings.Create, organize, maintain and control process library & document artifacts.Drive continuous improvement and innovation for the platformsDesign & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management processPartner with external platform partners/vendors to influence & drive their product roadmapsIdentify opportunities for continuous improvement such as increasing productivity or cost savings throughout the delivery processEnsure technical solutions are compliant with BMS policies, procedures, and regulationsIdentify, clarify, and resolve system development and/or maintenance activity issues and risks, escalating them as needed.Qualifications & ExperienceRequired QualificationsBachelor’s Degree and 5+ years of experience within a similar capacity, as a systems/product owner.Experienced in Vault Java SDK, Vault to Vault Integration and Spark functionality. A solid knowledge of Web Development (HTML, CSS, JavaScript) is a bonus towards future need.Able to refresh, migrate data and maintain Vault sandboxes.2 – 4 years of experience of Veeva CRM application, especially as it integrates with PromoMats and MedComms.Experience in complex, content workflows and user access design.Hands-on experience working leading requirements efforts, process discussions and producing documentation to clearly articulate information for cross-functional teams.Understanding of Omni Channel Content development processes. Strong knowledge of end-to-end content lifecycle i.e., content creation, content storage, content review & approval, content assembly/authoring & content distribution.Strong knowledge of foundational content capabilities - Digital Asset Management (DAM), Medical/Legal/Regulatory (MLR) Review Processes, and Content Management Systems (CMS).Excellent collaboration and communication skills, with the ability to build strong partnerships.Ability to partner with business teams and clearly articulate technical flow & processes in business terms.Ability to lead the analysis of complex business needs and translate them into technical documentation.Capable of working cooperatively and collaboratively across matrix teams to achieve results.Desired ExperienceFamiliarity with Commercialization content management processes.Familiarity with and awareness of the Pharmaceutical Industry.Working knowledge of AL/ML technologies to drive automation.Experience working with regulated and validated systems.Experience with working with waterfall and agile delivery and projects, lean process, and/or BABO methodologies.
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Working with Us
Take the next step in your career now, scroll down to read the full role description and make your application.Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.Position SummaryThis position is the Senior Manager, Authoring Platform within the Commercialization IT – Content Platforms & Delivery organization, responsible & accountable for managing content authoring platform for multi-channel and email content. This role is responsible for ensuring operational viability of the product and supports business processes and needs. This role will work closely with business stakeholders, IT partners and external vendors to ensure the platforms meet the needs of our customers and enable impactful experiences across channels. This role will be responsible for the day-to-day operations and management of the platform, management of enhancement backlog, defining solutions, and working with cross-functional teams to implement the changes in production.Key ResponsibilitiesLead and partner with matrix teams to drive and govern change board processes across capabilities and projectsCollaborate with matrix teams (i.e., Business, IT, Security, External Vendors, etc.) to ensure smooth execution of programs, projects, and support activities to meet business needsCollaborate with cross-functional teams to understand the business requirements, user feedback and market trendsManage operational platform support and plan releases to continuously advance the platform that enhance business processesLead the design, development, testing and deployment of new features and enhancements for the platformsProvide guidance and support to the platform users, including training, documentation and troubleshootingUnderstanding of Veeva Vault PromoMats and MedComms development processes. Strong knowledge & hands on experience managing the end-to-end content lifecycle i.e., content creation, content storage, content review & approval, content assembly/authoring & content distribution and production.Understand technologies and integrations and create artifacts to capture technology ecosystem design in support of business processes.Work with the teams to analyze and define processes that further advance content management strategy for managing content at the lowest level, upwards to tactics and distributions. Clearly capture user stories and use cases with sufficient detail to reduce ambiguity between business requirements and systems.Ability to capture KPIs and trace requirements to successful outcomes.Collaborate with IT partners and business teams to understand and refine requirements and prepare use cases or process flow diagrams as a means of communicating requirements, challenges, gaps, and areas of efficiencies/inefficiencies.Ability to understand, analyze, and provide input into solution options, keeping considerations, implications, and end-user impact in mind.Provide thought leadership around process improvements and collaborate with other domain teams on creating cross-domain solutions.Identify opportunities for continuous improvement such as increasing productivity or cost savings.Create, organize, maintain and control process library & document artifacts.Drive continuous improvement and innovation for the platformsDesign & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management processPartner with external platform partners/vendors to influence & drive their product roadmapsIdentify opportunities for continuous improvement such as increasing productivity or cost savings throughout the delivery processEnsure technical solutions are compliant with BMS policies, procedures, and regulationsIdentify, clarify, and resolve system development and/or maintenance activity issues and risks, escalating them as needed.Qualifications & ExperienceRequired QualificationsBachelor’s Degree and 5+ years of experience within a similar capacity, as a systems/product owner.Experienced in Vault Java SDK, Vault to Vault Integration and Spark functionality. A solid knowledge of Web Development (HTML, CSS, JavaScript) is a bonus towards future need.Able to refresh, migrate data and maintain Vault sandboxes.2 – 4 years of experience of Veeva CRM application, especially as it integrates with PromoMats and MedComms.Experience in complex, content workflows and user access design.Hands-on experience working leading requirements efforts, process discussions and producing documentation to clearly articulate information for cross-functional teams.Understanding of Omni Channel Content development processes. Strong knowledge of end-to-end content lifecycle i.e., content creation, content storage, content review & approval, content assembly/authoring & content distribution.Strong knowledge of foundational content capabilities - Digital Asset Management (DAM), Medical/Legal/Regulatory (MLR) Review Processes, and Content Management Systems (CMS).Excellent collaboration and communication skills, with the ability to build strong partnerships.Ability to partner with business teams and clearly articulate technical flow & processes in business terms.Ability to lead the analysis of complex business needs and translate them into technical documentation.Capable of working cooperatively and collaboratively across matrix teams to achieve results.Desired ExperienceFamiliarity with Commercialization content management processes.Familiarity with and awareness of the Pharmaceutical Industry.Working knowledge of AL/ML technologies to drive automation.Experience working with regulated and validated systems.Experience with working with waterfall and agile delivery and projects, lean process, and/or BABO methodologies.
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