Herschend Family Entertainment
Communications Officer - Dollywood Parks & Resorts - Part Time Seasonal
Herschend Family Entertainment, Pigeon Forge, Tennessee, us, 37868
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Communications Officer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Communications Officer checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This role exists to provide all Dollywood Company properties with Safety and Security Dispatch and Communication Services.To answer calls for service, from Hosts/Guests and dispatch those calls to the proper Entity/Host/Team/Guests for resolution.These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies and standards of the Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Answer and field Emergency and Non-Emergency calls for service from hosts and guestsTrack and document the status, locations, and times of responders. Enter all info into CAD (Computer Aided Dispatch) in a timely accurate manner, documenting all details preventing any liability to SMC in any potential future litigationsDispatch Armed Security and Safety to calls relaying correct location. Provide all Safety Critical details of the call they are responding to. This ensures they bring the proper equipment which in a medical emergency could save life or limbIdentify Emergency and Non-Emergency calls for service and prioritize accordinglyMake Safety Critical Decisions accurately and rapidly while using good judgement and remaining calm in crisis situationsMonitoring of alarm system and dispatching the appropriate responseMonitoring of weather radar for any lightning strikes within 10 miles of park. Ensuring closure of specific attractions in turn keeping our guests/hosts safeMonitoring email and Group Me (In park text App) for operational and Security/Safety ConcernsEntering of work orders to Maintenance as needed ensuring guest excellence and Safety/Security ConcernsCoordination of response for outside agencies in Emergency Situations (Police, Fire, and EMS)Contact or alert guests and hosts by means of Park Pulse or other means as technology changesContact hosts and PIC's on park via radio or phone relaying pertinent informationWork in a fast-paced environment which can change at any time. Monitor multiple radio frequencies, answer telephone lines, answer radio traffic, while documenting all info into the CADWillingness to successfully complete any other courses or training so prescribed by your supervisorFamiliarization with park layout and all entry/exit points, gates, etc.Trained and able to communicate in accordance with FCC regulationsEducation and Experience Required
Must be at least 18 years oldHigh School Diploma or equivalent requiredComputer skills are essential; experience with Microsoft Word, Outlook, and Excel is mandatoryMust be able to type 25 wpmCPR/First Aid Certification or willingness to obtain within one yearAble to pass drug/alcohol testing and criminal background checksKnowledge, Skills, and Abilities
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust adapt to changes easilyMust enjoy a fast-paced, dynamic environmentMust show appreciation to othersMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust reflect Dollywood's core values through the lens of dignity and respectMust be open to new ideas and willing to lean new technologyMust have the ability to multitaskMust have the ability to remain calm and think quickly in high stress situationsMust be punctualMust have an aptitude for handling emergency situationsMust have a pleasant speaking voice and pleasant demeanorMust be willing to constantly improveAble to hear, see and speakAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesMust have manual dexterity necessary to complete all job dutiesAble to sit and/or stand for long/short periodsAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysAble to be flexible to handle frequent changes in prioritiesAble to prioritize tasks and complete assignments on timeAble to operate/drive a company vehicle with valid TN driver's licenseAble to add, subtract, multiply and divide with accuracyAble to communicate effectively using standard English grammar and punctuationAble to work outdoorsAble to tolerate various temperatures while working outdoorsAble to lift up to 50 pounds, with assistance
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Communications Officer checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This role exists to provide all Dollywood Company properties with Safety and Security Dispatch and Communication Services.To answer calls for service, from Hosts/Guests and dispatch those calls to the proper Entity/Host/Team/Guests for resolution.These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies and standards of the Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Answer and field Emergency and Non-Emergency calls for service from hosts and guestsTrack and document the status, locations, and times of responders. Enter all info into CAD (Computer Aided Dispatch) in a timely accurate manner, documenting all details preventing any liability to SMC in any potential future litigationsDispatch Armed Security and Safety to calls relaying correct location. Provide all Safety Critical details of the call they are responding to. This ensures they bring the proper equipment which in a medical emergency could save life or limbIdentify Emergency and Non-Emergency calls for service and prioritize accordinglyMake Safety Critical Decisions accurately and rapidly while using good judgement and remaining calm in crisis situationsMonitoring of alarm system and dispatching the appropriate responseMonitoring of weather radar for any lightning strikes within 10 miles of park. Ensuring closure of specific attractions in turn keeping our guests/hosts safeMonitoring email and Group Me (In park text App) for operational and Security/Safety ConcernsEntering of work orders to Maintenance as needed ensuring guest excellence and Safety/Security ConcernsCoordination of response for outside agencies in Emergency Situations (Police, Fire, and EMS)Contact or alert guests and hosts by means of Park Pulse or other means as technology changesContact hosts and PIC's on park via radio or phone relaying pertinent informationWork in a fast-paced environment which can change at any time. Monitor multiple radio frequencies, answer telephone lines, answer radio traffic, while documenting all info into the CADWillingness to successfully complete any other courses or training so prescribed by your supervisorFamiliarization with park layout and all entry/exit points, gates, etc.Trained and able to communicate in accordance with FCC regulationsEducation and Experience Required
Must be at least 18 years oldHigh School Diploma or equivalent requiredComputer skills are essential; experience with Microsoft Word, Outlook, and Excel is mandatoryMust be able to type 25 wpmCPR/First Aid Certification or willingness to obtain within one yearAble to pass drug/alcohol testing and criminal background checksKnowledge, Skills, and Abilities
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust adapt to changes easilyMust enjoy a fast-paced, dynamic environmentMust show appreciation to othersMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust reflect Dollywood's core values through the lens of dignity and respectMust be open to new ideas and willing to lean new technologyMust have the ability to multitaskMust have the ability to remain calm and think quickly in high stress situationsMust be punctualMust have an aptitude for handling emergency situationsMust have a pleasant speaking voice and pleasant demeanorMust be willing to constantly improveAble to hear, see and speakAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesMust have manual dexterity necessary to complete all job dutiesAble to sit and/or stand for long/short periodsAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysAble to be flexible to handle frequent changes in prioritiesAble to prioritize tasks and complete assignments on timeAble to operate/drive a company vehicle with valid TN driver's licenseAble to add, subtract, multiply and divide with accuracyAble to communicate effectively using standard English grammar and punctuationAble to work outdoorsAble to tolerate various temperatures while working outdoorsAble to lift up to 50 pounds, with assistance
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.