OhioX, Inc.
Director, Delivery Lead 2, Marketing Services
OhioX, Inc., Boston, Massachusetts, us, 02298
Who We Are
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more.
Location & FlexibilityThis role is classified as:
Work From Near (Hybrid)
The OpportunityAs a
Director, Delivery Lead 2
at WillowTree, you will partner with engineering, design, strategy, and growth marketing directors (craft leaders) to successful project and client outcomes by bridging marketing strategy with cutting-edge technology. We are looking for a strong player/coach with a blend of technical acumen, strategic thinking, and exceptional leadership skills.
Responsibilities
Lead and execute complex digital projects that integrate marketing strategy with technology, including enterprise web solutions, e-commerce platforms, marketing automation systems, and Customer Data Platforms (CDPs).
Apply Agile and software development principles to delivery execution, coaching teams and influencing stakeholders to ensure project success.
Proactively identify and mitigate risks that could impact delivery, assessing their level of impact and leading remediation efforts.
Manage scope effectively, translating high-level requirements into discrete work items while maintaining alignment with business and user needs.
Create a collaborative, psychologically safe team environment that encourages equal participation, celebrates diverse perspectives, and promotes group problem-solving.
Develop and articulate comprehensive project plans and goals, ensuring alignment across teams and driving seamless implementation.
Track budget burn rates and forecast staffing needs, optimizing resource allocation and minimizing budget underruns.
Identify and pursue extension and expansion opportunities by developing a deep understanding of client business needs, user requirements, and industry trends.
Contribute to account strategy by developing relationships with key stakeholders and participating in account planning activities.
Conduct regular client visits (up to 20% of the time) during high-impact project milestones to ensure alignment and address emerging issues.
Qualifications
7+ years of experience in the software development industry, with a focus on project/program leadership roles.
Proven track record of leading large-scale digital projects from discovery through UX design, implementation, and deployment.
Strong knowledge of UX/UI principles, web development processes, and digital marketing technologies.
Demonstrated ability to manage complex marketing strategy and software projects with multiple executive stakeholders.
Excellent communication skills, with the ability to tailor messaging to diverse audiences and deliver compelling presentations.
Experience in applying various project management frameworks (Agile, Scrum, Kanban, etc.) and adapting to different delivery environments.
Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation.
Ability to simplify complex ideas, manage ambiguity, and maintain clarity across teams and clients.
Proven track record as a mentor and leader, fostering an inclusive environment for idea sharing and team growth.
Experience in proactive risk and issue identification, assessment, and remediation.
Strong scope management and negotiation skills, with the ability to prioritize and adjust project elements as needed.
Demonstrated ability to create psychologically safe team environments and provide actionable growth feedback.
Bonus Points
Professional experience as a Project/Product Manager and/or Scrum Master at a major technology consultancy or agency.
Experience with enterprise content management system implementations.
Familiarity with marketing automation and customer engagement platforms.
Strong understanding of digital marketing principles, strategies, and tactics.
Experience managing distributed project teams and remote work environments.
Track record of contributing to account planning and growth activities.
Experience managing projects for executive-level client partners.
Relevant certifications: CSM, CSPO, PMP, SAFe Agilist, etc.
Demonstrated contribution to broader discipline initiatives.
Proactive pursuit of personal growth and skill acquisition through available learning opportunities.
Why WillowTree?We offer a place to be yourself. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.
#J-18808-Ljbffr
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more.
Location & FlexibilityThis role is classified as:
Work From Near (Hybrid)
The OpportunityAs a
Director, Delivery Lead 2
at WillowTree, you will partner with engineering, design, strategy, and growth marketing directors (craft leaders) to successful project and client outcomes by bridging marketing strategy with cutting-edge technology. We are looking for a strong player/coach with a blend of technical acumen, strategic thinking, and exceptional leadership skills.
Responsibilities
Lead and execute complex digital projects that integrate marketing strategy with technology, including enterprise web solutions, e-commerce platforms, marketing automation systems, and Customer Data Platforms (CDPs).
Apply Agile and software development principles to delivery execution, coaching teams and influencing stakeholders to ensure project success.
Proactively identify and mitigate risks that could impact delivery, assessing their level of impact and leading remediation efforts.
Manage scope effectively, translating high-level requirements into discrete work items while maintaining alignment with business and user needs.
Create a collaborative, psychologically safe team environment that encourages equal participation, celebrates diverse perspectives, and promotes group problem-solving.
Develop and articulate comprehensive project plans and goals, ensuring alignment across teams and driving seamless implementation.
Track budget burn rates and forecast staffing needs, optimizing resource allocation and minimizing budget underruns.
Identify and pursue extension and expansion opportunities by developing a deep understanding of client business needs, user requirements, and industry trends.
Contribute to account strategy by developing relationships with key stakeholders and participating in account planning activities.
Conduct regular client visits (up to 20% of the time) during high-impact project milestones to ensure alignment and address emerging issues.
Qualifications
7+ years of experience in the software development industry, with a focus on project/program leadership roles.
Proven track record of leading large-scale digital projects from discovery through UX design, implementation, and deployment.
Strong knowledge of UX/UI principles, web development processes, and digital marketing technologies.
Demonstrated ability to manage complex marketing strategy and software projects with multiple executive stakeholders.
Excellent communication skills, with the ability to tailor messaging to diverse audiences and deliver compelling presentations.
Experience in applying various project management frameworks (Agile, Scrum, Kanban, etc.) and adapting to different delivery environments.
Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation.
Ability to simplify complex ideas, manage ambiguity, and maintain clarity across teams and clients.
Proven track record as a mentor and leader, fostering an inclusive environment for idea sharing and team growth.
Experience in proactive risk and issue identification, assessment, and remediation.
Strong scope management and negotiation skills, with the ability to prioritize and adjust project elements as needed.
Demonstrated ability to create psychologically safe team environments and provide actionable growth feedback.
Bonus Points
Professional experience as a Project/Product Manager and/or Scrum Master at a major technology consultancy or agency.
Experience with enterprise content management system implementations.
Familiarity with marketing automation and customer engagement platforms.
Strong understanding of digital marketing principles, strategies, and tactics.
Experience managing distributed project teams and remote work environments.
Track record of contributing to account planning and growth activities.
Experience managing projects for executive-level client partners.
Relevant certifications: CSM, CSPO, PMP, SAFe Agilist, etc.
Demonstrated contribution to broader discipline initiatives.
Proactive pursuit of personal growth and skill acquisition through available learning opportunities.
Why WillowTree?We offer a place to be yourself. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.
#J-18808-Ljbffr